I signed up Oct 14, 2016 to use Superior Shuttle in Dana Point to drive us from my house to LAX for an Oct 19th flight. At the same time the agent asked for a return drive, and I scheduled it for Dec 8, 2016. No one showed up Oct 19 and I was panicking that I could miss my flight. I called and asked where the driver was, and they had no record of my reservation, but they did have the return reservation. The man called different taxi companies and was able to finally send a taxi to get us to LAX. He arrived about half an hour late, but luckily we made the flight. Oct 24 I called from Chicago to cancel the return pick-up December 8. The agent remembered helping me get the cab and asked for a second chance. I declined, and we cancelled. He gave me a cancellation number. December 8 I arrive in John Wayne airport, and the driver is there. I reminded him that we cancelled. He said they would charge my credit card anyway. I explained to the driver and the office that the cancellation number is in Chicago, and it will be months before I can get it. But even though they have phone recordings of the conversations, they still charged me. I would never recommend anyone using this company because of their poor service, neglect in sending the first car, and failure to cancel the return driver. I don't like being robbed. read more