I have used Superior Services for about 3 years now, both their plumbing and HVAC divisions, with very mixed results. It's true, you are only as good as your worst employee. The HVAC crew that installed my Mitsubishi minisplits were methodical and thorough, real pros, leaving installations that looked like the work of surgeons. The plumbers, have been totally all over the place in quality and workmanship. The last man - and I mean last in EVERY since of the word - worked with a helper with no particular skills at all. I had a toilet and a faucet at my home to swap out, no additional parts, a simple swap out, which they managed to do with no difficulty. Then they went to my daughter's little house, 450 feet away - and there they stayed and stayed. I had stripped the bathroom to the walls. The plumber was to set a pre-formed shower base on an elevated platform which was already built. There were already PEX supplies dangling down the wall and they needed to attach them to 2 shower valves and run risers for the shower arms, really straightforward stuff and totally exposed. Deep sighs. No problem with the shower valves. It was the simple 3 by 4 shower base that apparently gave them trouble. The primary reason I had called them was to make sure they got the hole in her steel wall in the right place. I supplied nearly everything including the hole cutting bits and the shower drain -- Superior supplied a few fittings and the trap and 3 feet of PVC. When they settled the shower down so it didn't rock, the drain line lowered to the point that it was draining uphill, like a seesaw extending out a hole that was cut too high. It took 3 hours for someone other than Superior to extend the hole lower because we had to keep from damaging the already installed drain pipe resting in place a full inch too high. There were all sorts of PVC water pipes that had to be eliminated before I could put walls around the shower, but the plumber said he would have to move the water heater as though that was a reason for leaving the mess and it was 3:15, as though THAT was a reason for leaving it half done. I did it myself after he left - took 10 minutes - and paid another company for streamlining the 2 feet of re-piping over the PEX, took 30 minutes. Then he submitted the bill, a full 8 hours of labor and over $125 for parts and he flat REFUSED to tell me what the parts were. He explained that he had not charged for the helper. Really. That's cheating his company. I was supposed to look the other way about the parts. When I called his office about the parts I was appalled to hear that if I wanted a list of parts (the significant ones, not putty and tape of course) I was told they would have to charge me more plumber labor for having him go into the office a make a list. You're only as good as the plumber who is representing you and Phillip in the office with his song and dance about charging me for writing a parts list, well, that's the last straw. Their plumber had picked up parts on a run into town and later claimed that Angelo had given him the wrong shower drain, causing them to need to make a 2nd parts run. I happened to be on the way to Angelo Plumbing when he called so I picked up the drain. Why do I think maybe he meant to have me pay for that 1st drain and use it on some side job. How do they do any parts control and job costing if they don't compare parts receipts with parts charged on an invoice. I see they had no trouble running my debit card. He certainly never arrived before 8 and he was billing me by 3:15, doesn't sound like 8 hours on my clock. Their office absolutely knows I'm upset, but I haven't received a call, a textbook Customer Service failure. It was really nice having a place just a few miles down the road that would get service people out quickly, but that's that. read more
