How in the world is this company still in business? Every phone number goes to the same call center (who knows where that is), including the emergency (I have a GAS LEAK number). So far we have been on hold for over six hours. Calling the company that serves natural gas, 2 roads over brings immediate responses and you get to talk to a real person, especially in an emergency like we are experiencing now. However, Enbridge does not service this road. The Province of Ontario should fine superior propane heavily for their lack of customer service. Currently, the recording says they estimate we will be on hold for another 7,000 minutes. Do the math, that's around 166 days on hold. Superior? Hardly. The CEO of superior should be ashamed of him/herself. Enbridge Gas, please expand to the 13th Consession West, Tiny ON. We miss your attention to detail and customer support. UPDATE: After sending an email to the President and VP and calling the General Manager of all of Ontario, the phone calls poured in, the service truck came within minutes. No explanation of how the communication failure happened but in the end, we were provided with emergency services. Thank you Graham, the service tech who knows more about propane than anyone I have met. read more