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    Superior Insurance

    5.0 (1 review)
    Closed 8:00 am - 4:00 pm

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    Services - Superior Insurance

    Car and truck insurance

    Life insurance

    Homeowner or property

    1 More Service

    Vehicle

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    2 years ago

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    Ritchey Insurance Associates

    Ritchey Insurance Associates

    (1 review)

    Rosemont East

    I was insured through Judy McCafferty/Erie at Ritchey Insurance for over 20 years. My Daughter had…read morea few accidents and I was told we had to drop her off the policy. We were fine with that, my wife was told we would receive a letter to confirm my daughter's removal from the policy. We waited for the letter that was sent certified. We had not received anything. I took my Daughters car off the road and turned in the tags to the MVA. I sent an email to Judy at Ritchey insurance stating to cancel the policy on this specific vehicle. She called me back and said our entire policy was canceled due to the unsigned document that never made it to my house. Why would I purposefully not want to sign this document it was in my best interest to keep my policy. I was driving two vehicles un-insured for almost two weeks. Obviously, there had been a mistake in communication. An email or additional calls would have been great. After all, I was a customer for over 20 years. I thought for sure we could get this fixed and keep my policy. Boy, was I wrong! I asked my agent Judy how we could make this work. She said her hands were tied I would have to call corporate. I called corporate and spoke to an underwriter. His answer to me was he could do nothing until the following day. What good does that do me knowing I had to drive to work the next day?? In a nutshell, I was thrown to the wolves from an insurance company I thought really cared and valued me as a customer. I was fined a total of $300/$150 per car for the lapse in insurance. After this experience, I would hesitate from using Erie as an insurance carrier. In this case, I don't feel as if the Agent Judy McCafferty went far enough to retain me as a customer. Thank God I had a buddy who owns Brooks and Associates an insurance firm. He had me back up and insured within two hours.

    Superior Insurance - homeinsurance - Updated May 2026

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