Was in a Safelite glass shop trying to get a repair and realized that I hadn't contacted my…read moreinsurance folks since I thought my deductible was higher than the repair anyway. Called the office to check on my coverage and was delighted to hear from Jonna in the office that chip repair is free with my coverage! It was my lucky day! Thanks Jonna, and thanks Stephen Simmons State Farm!

I want to share my experience with anyone looking for an insurance agent who will do everything to…read moremake sure that you are protected and received the best coverage. That agent is, ironically enough Jake from State Farm. Not the television personality but the real life caring human being. Thank you Jake for taking great care of me! My auto and home is with the State Farm.

I have had business insurance with Diversified Insurance Industries since 2015. Currently for some…read morereason, their VP won't even acknowledge my questions. I cannot receive a correct Certificate of Coverage or increase coverage. No one answers my questions or provides a quotation for increasing coverage. This is a very strange way to run a business. If you want to communicate with your insurance broker, then chose another Agency.

I am a commercial property manager, and I was one day away from having a $3mil commercial property…read more(church and school complex) go to settlement, when it came to light that the purchaser had forgotten to acquire property insurance. I called Ryan Shewell of DII, and he was willing and able to help us out in an extreme pinch. In less than 24 hours, he was able to take all the information, work with the underwriter/carrier, and bind a policy, so that settlement could take place as scheduled (a minor miracle!). Because of his expertise with churches, he was able to turn around an enormous task in an amazing few hours. He worked late, went into the office early the next morning, and provided some of the best customer service I've seen all year. I can't say how impressed I am with his professional manner, diligence, and follow through. I highly recommend his services.

I went to the buyers workshop at Bowie State University and I had a amazing experience. I brought…read moremy own laptop so that I could have access to my passwords and documents which I found was very helpful and made the process faster. Everyone there was super helpful and answered all the questions that I had. I was able to meet virtually with a counselor and was approved that same day!

This is amazing home buying program. I bought a home through this program 4 years ago, it took me…read more6 months exactly to get through the program. I bought my home 2020 during Covid which turned out to be my blessing at that time it was a buyer's market. I own a 4 bedroom 2 bathroom home that was newly renovated by St Ambrose homebuyers program in Baltimore city. My mortgage is $761 a month with a 0.60% interest rate fixed rate 30 year mortgage.

Scott Covington's agency is the most personal and responsive agency I've been insured with since…read moremoving to Maryland in 1998. And insuring my sons while they were growing up was no joke and his customer service with every incident with them was stellar. Scott has also arranged vehicle loans for me through State Farm Bank and the rates always beat other lenders. He's also a man of integrity.

This has got to be one of my worst dealings with an insurance agency. This issue is they are…read moreincompetent. State Farm has so many rules unless you are a millionaire this is not the company for you. They once deleted a vehicle in error on my policy and took over a month to add it back. When I called to cancel my policy on 7/18/18 I was told ok because I had new insurance. However State Farm sent my partial payment back to me AFTER my requested cancel date and cancelled me for non-payment on 7/13/18 thus causing a flag in MVA. Worst company and worst agency ever.

Thank you so much y'all. I ended up adding a new vehicle and my 2 other vehicles and a house. My…read morehusband added his new vehicle and the other house. Your price for hubby car insurance was the best. Ruth Mc Clellan was very helpful and knowledgeable. AJ and Ms. Ruth had great communication and quick replies. I definitely recommend working with them.

If you are in the Baltimore area looking for insurance I highly recommend calling or stopping by…read morethis office. I have been working with this office for awhile now and everyone is always so kind and helpful. When I call the office someone always answers which is great! Aja always makes me feel heard and I appreciate that from an agent.

We have been with Freedom Insurance for years and have always been happy with the service they…read moreprovide. Gary and Julia have been so helpful. We would definitely recommend Freedom Insurance to anyone..

Freedom Insurance Agency is a locally owned and operated business in Carroll County. Over the…read moreyears Mark Wurster has reviewed my policy many times and suggested and implemented changes to get me better coverage for less money. The level of service is outstanding. I don't keep up with changes to laws and/or policy changes. Freedom Insurance does that for me. There is always some there to answer the phone if I have any questions or need anything. I know someone is looking out for me and I am not just a policy number. This is a place that cares about the clients.

My rates were significantly raised for no reason. They convinced me to sign up for drive and save.I…read morewas told also told they could not use driving pattern against me to raise rates. Even though I have had great reports on driving habits, I was told today by the receptionist that my rates went up because of my driving habits. When I told her my driving habits were excellent she could not give me a reason why my rates went up or how they came to the conclusion with my driving pattern . She could not state the total of my last premium notice correctly. Six months ago, my rates were raised again, and when I called,I was told it was a glitch in their system. There clearly is some shady things going on with this office. I can never get a clear answer on anything. I asked for Matt Gardner to give me a call and that I wanted to speak with him. The receptionist told me I would not be able to speak with him and he is not available and that someone else would be calling me again reiterated that I wanted Matt Gardner to give me a call and she again stated someone else would be calling. I never did get that phone call today. This office is not honest, lack organization, can never tell me the correct information on my policy and they refuse to allow communications with Matt Gardner.

Great customer service and fair price. Thank you. Miss Julie…read morehelping to get a new car quote for a my new car.

I have used American Insurance for over 5 years and the customer service has been fantastic…read morethroughout. Various representatives have worked on my account over the years and everyone has been proactive and helpful.