Several months ago we ordered a shower door and mirror for our guest bathroom remodel. The door was delivered on time only to find out that the installer didn't know anything about the mirror and when we checked with the owner we found out that he hadn't ordered the mirror. He offered to provide one he had in stock that was not the correct size but that he "thought would work." We declined that offer and he promised to order the correct mirror.
When the door was installed, the installer put it up backwards so that the wall mounted shower head sprayed between the stationary glass panel and the sliding panel out into the bathroom. The owner assured us that it would be no big deal to switch it around so that the sliding panel was on the outside of the enclosure and that they would do that the next day. The installer did return the next day, but only to advise that the tile and threshold he drilled holes in to install the door the first time holes would have to be replaced in order to properly install the door was we required.
The tile folks come out a week or so later to replace the tile but were told by Superior's owner that it was not necessary to replace the threshold. The next day when Superior's installer came back to install the door, he advised that he couldn't complete his task until the threshold was, contrary to Superior's owner's suggestion, replaced. Superior's owner confirmed that he would make those arrangements with the tile company, confirmed that the mirror was ordered and had arrived, and would be installed at the same time as the shower door.
We were able a couple weeks later to have the tile people install the threshold and, following a long holiday weekend and after being without the use of the bathroom for at least a month, the shower door was installed correctly. The mirror that was delivered, however, was not the one that we ordered but instead was the one Superior had in stock that did not fit the bathroom space. When we asked the owner to order the correct mirror, he responded that he could do so but he had no idea when it would be delivered and that we should go and find the correct mirror somewhere else.
These guys are a joke; and a bad one at that. The business service is abysmal. I can say that the shower door works correctly but only now more than two months after it was delivered. Can't say much about the quality of the mirror, however since it was never ordered. This place doesn't deserve my business or yours. read more