Best repair place in New Braunfels. Honest people, do quality work and with fair pricing. Cannot…read morerecommend them enough

Business owner claimed that power steering to my 2012 f150 was completely lost when there were no…read moreprior issue with it, then claims my truck has a one piece drive shaft which it doesn't. Requested oem air filter which was replaced with aftermarket. It took him 3 tries to clear a mass air flow sensor code- un necessary repairs. Truck smelled like cigarettes upon pickup and they were drinking beers in the shop.

The Feb 19 & Sep 18, 2025 posted yelp reviews are consistent with my recent experience. BL: They…read moreconsistently recommend the industries most expensive parts/upgrades! When questioned, they have pre-rehearsed answers leaving a layperson/novice vulnerable. After leaving the shop with an over-priced invoice, I took there additional proposed recommendations/estimate to the dealership and they confirmed my suspicions. BTW ... Better Business Bureau has them in "Bold Red Font" Customers, beware!

I don't usually leave reviews but after having some recent work done on my 2002 7.3l diesel at…read moreHasting's Diesel in New Braunfels I am making an exception. Long story short, kinda. I called Corey at Hasting's & discussed an overheating issue and a few other items I wanted done to my Truck. He seems very knowledgeable and agreed to do the work but it was going to be a couple of weeks before he could get to it. I was ok with that knowing that knowing that he is a small shop and has a tremendous amount of diesel owners needing work on their Trucks. Part of the job was to flush the Cooling System and replace the Water Pump and Thermostat. After I got my truck back I crawled up under it and started checking out for leaks as can happen after hose clamps are removed. I did notice a small leak where the lower Radiator Hose attaches to the Engine Block. I was able to tighten the Hose Clamp & that resolved that issue. I texted Corey a couple of pics of the leak along with a pic of a very rusted lower Radiator Hose Clamp asking how they could do a complete Cooling System Flush without removing the Lower Radiator hose and why his Tech had not replaced the rusted Hose Clamp during the process, as it was severely corroded. He apologized for the leaking Hose Clamp and gave a long explanation on how "they test the pressure and vacuum test the entire system after performing this type of work," along with stating that "it allows us to till out the system without having to burp the thermostat. We let it sit for 15 minutes before filling. If the gauge does not drop then we fill with coolant." A few weeks later I was returning home from a 450 mile trip pulling a Camper down to the Coast. About 50 miles from home I smelled the odor of Coolant and noticed my Coolant temp Gauge was climbing. It was a Holiday weekend and all Auto Parts Stores were closed. I opened my hood and found that there was a hairline crack in the upper Radiator Revisor adjacent to where the upper Radiator Hose attaches and it was spewing coolant all over my engine. After some assistance from a Mobile Mechanic I was able to get home. The next morning I called Corey regarding the issue. He was very busy, as usual, so the conversation was brief, with me asking him to call me later when he had some time to discuss and possibly repair for me. Around 4:30pm the same day he had not called so I called and left a message asking for him to call me at his earliest convenience. That was almost three weeks ago and still no call. So, I decided to replace the Radiator myself. Upon removing the Radiator I found that his tech(s) had not installed the Radiator Fan Shroud properly. Neither one of the lower tabs were inside of the securing slots. Also, while doing my own Cooling System Flush I could tell that his shop had not removed the Cooling System Block Plugs that also drain the residual Fluid in the Engine Block. This procedure is clearly stated, even in the "Haynes Repair Manual" for my Truck. On a side note, the Factory and the Haynes Service Manuals state to flush the Cooling System as many as 3X with distilled water to insure it is completely free of debris and contaminants. When I drained my Coolant it was VERY brown and dirty so I can only assume that they did not follow this procedure. In addition I am unable to determine if the hairline crack was a result of overtightening the Hose Clamp to the Radiator or excess pressure buildup or fatigue and brittleness due to being the original Radiator. After paying over $1000 for this part of the job I would have gladly paid for them to replace the Radiator had they taken their time to fully inspect everything and do it right the first time. The lack of paying attention to details such as not replacing the rusted hose clamp, and not installing the Radiator Fan Shroud correctly are not what I expected and certainly not what I paid for. I expected a QUALITY job and got much less. I am sure Corey and his Crew have done much good quality work for many diesel Truck owners but I got less that that and no response from him after my message. I believe Corey has too much on his plate and not enough qualified Technicians to perform good quality work. I will not be using them for ANY repairs on my truck in the future. Good luck Corey. You don't need my $$$$ anyway. Beware of quality issues if you use his services.

My husband got his grill swapped out on his Tundra and he adjusted loose points on the surrounding…read morebumper, Matt is solutions oriented and always willing to help with more upon request, thanks for always valuing your customers and doing such great work on our cars, your the best Brauntex!

5 star quality at an amazing price! I got quotes from all over San Antonio (yes, I'm that person)…read moreand I was quoted no less than double what Matt charged because every quote included a cushion for problems if they messed up. I told him what I wanted and told him what others were including in their quotes that I knew were unnecessary based on the damage. Matt agreed and gave me an honest quote with work that is OUTSTANDING! He even buffed out damage that wasn't included. I can't say enough good things about Matt or stress just how impressed I am by his honesty, attention to detail and just plain compassion and understanding for the average consumer just trying to get what they need at an affordable price. You will not find a more honest and stellar establishment.

I had a great experience with this company. When an issue arose with my vehicle, they honored the…read morewarranty and handled the repair process professionally from start to finish. It's refreshing to work with a company that stands behind its products and truly values its customers. I highly recommend them to anyone looking for a trustworthy auto company with outstanding customer service and integrity. Thank you for making the experience stress-free and for honoring your commitment to your customers!

Great service, they know what there doing. Best auto repair I've ever been to. Great value I…read morerecommend this shop for little or bib repairs.

They don't respond to calls or emails. Car was "fixed" but a few things still weren't working and…read morethat's when the ghosted. Highly not recommended.

Horrible experience, I'll never bring a vehicle here again !! I Took my truck in for insurance…read morerepair in may , after no communication for 2 months I show up to finally pick my truck up, only to find out they have put a MASSIVE dent in the bed , bbc then tried to put it off as it was already there which it wasn't ! Note it was on the same side that was damaged !! Paint job was almost comical I've seen beginners that do better work with 2 hours experience! They also used damaged and refurbished parts , after I was invoiced for new parts for paying over $12,000 dollars , it ended up looking like a $200 job . I honest believe a blind person could have done a way better job, from the runs in the paint over spray and orange peel, they have no quality control department I asked several times to speak to a manager was told they aren't there save yourself time anger and heartache! do not do business with this shop .

Was given a quote of $300 for rear brakes on a midsize suv and when I inquired about when it would…read morebe finished they changed it to $475. I'm from out of state and heard the biz advertised on KNBT (local radio station) They gave me some bs about diagnostics but no readout. Also they tied up my vehicle for two days. WTF?

After $1500 they still didn't fix my car, and tried to tell me it was something else. This business…read moreare thieves, DO NOT GO TO THEM!