These guys need to gain more experience and be more professional on how to communicate with customers before they claim any type of business. They charged me over $500 to spray mold treatment liquid on a 500 sqft area plus attach a pump to my dehumidifier that I own in my basement in an effort to keep my basement dry. The pump was supposed to pump the condensation water out the house and that's what we agreed on. Next day when he came in he changed our plan with statement that since I did not buy a dehumidifier from them they were not going to pump water out the house. BTW, they were trying to sell me a $1900 dehumidifier to work on a 500 sqft space given that I already had a brand new one before I talked to them which was working perfectly fine we just needed to pump water out automatically so I don't have to come down the basement to empty the bucket every time it fills up and it stops working till bucket is emptied.
Mistake 1. They attached their pump to my AC (HVAC) pump which is not correct. The HVAC pumps are not designed to handle a flood of water incoming from another pump. They should know that. As a result I had my HVAC pan filled with water because my HVAC pump was flooding with incoming stream of water pumped by their pump. There was a much simpler and cheaper solution which is to attach the dehumidifier hose directly into the HVAC pump. Place it at a height and we would've been done. This is what I did when I put my mind into this and it is working fine. The pump that they sold me was not needed !
Mistake 2. The second job was to spray mold killing liquid in my basement. BTW, there were no signs of mold in my basement but they sold me this service anyways which is fine. The liquid however is sticky and as a result my entire floor is sticky and messy. It is hard to clean.
I did call them to come back fix at least dehumidifier/pump problem. They said they will come over but they will charge me $65 to fix this issue. Please keep in mind they had already charged me $531 for this simple work and they wanted more. When I refused to pay them extra they did not show up to fix problem caused by their installation even though they said they would. Ray kept telling me that he has someone else above him who he reports to. It seemed like he was disagreeing with his boss who I thought was steering him away from this job.
Feedback: Please be professional and fix the issues that we agreed upon. It is not the matter for wanting more from you. It is doing job right. It doesn't have to be expensive solution but right solution which could be cheaper. Unfortunately, you failed to present a right solution. Also be professional and respond to your customers. Lastly, take pride in your job you do. I didn't get that from you guys ! read more