The 2 movers were very unprofessional. I had to ask for an updated ETA after they were an hour past the given window. The first one arrived and had someone else on speaker phone going back and forth dropping n bombs and other colorful language like he wasn't standing in front of a customer. My son and I had already loaded all small household items. All they had to load from the house was two beds and mattresses, a night stand, a dresser, and some tvs, everything else was stored neatly in storage for easy pickup. The 2nd mover Jordan, rushed the entire time stating that he had somewhere else to be. He dropped and cracked my ice cream maker. He complained the entire time about his colleague. My son and I helped load at the storage unit and unload the entire truck at our new home because again, Jordan needed to be somewhere else. I paid for 4 hours and no one arrived until 1:00 pm. Upon arriving at my new home I let them know I wanted my beds and night stands reassembled, since they disassembled them. My bed was reassembled but none of the bolts were put in the center support causing it to bow, and my mattress to sink. My night stand drawers were shoved in off track and unable to open or close. One was visibly hanging sideways. They misplaced the center support to my son's bed and reassembled it without it, without telling me. Because of this, my son's mattress fell through the wooden slats due to no support. Jordan left around 4:15 and said he was the other guys ride. Again, I paid for 4 hours and they arrived at 1:00. My furniture was left 'haphazardly and incorrectly reassembled. They did not notify me that they left an important piece of my sons bed and just sat the mattress on to. This could have caused him injury. I contacted the person that was coordinating things on Saturday and their only resolution was to have someone else come reassemble my bed correctly and install the center support (that's missing) for my son's bed. I had already repaired my bed and night stand, and my son's can't be repaired because the movers misplaced the part when they disassembled his bed. After that I received no further resolution. I am requesting a refund of my $125 deposit for the time I spent reassembling my own furniture that I specifically hired movers for and it was in the invoice sent to me that they would assemble anything they took apart, the unprofessional behavior witnessed by my 13 year old son, the work that we both put in because the movers were apparently very rushed, but no so rushed they couldn't ensure I sent the full final payment before leaving my furniture in disarray a full 45 minutes before the time I paid for was up, and the cost I will incur to replace the piece to my son's bed so that is usable again.
Edit: please see below for response from owner along with the invoice estimating my move time to take 1-4 hours, that tools and a dolly would be provided, and that furniture that was disassembled would be reassembled. My U-Haul receipt has time stamped return of 4:49 and shows it wasn't due back until 6:00pm that day. Apparently being a single mother makes me a liar, staying with a friend while awaiting my new apartment being ready tells the owner something about me, and taking any accountability for the behavior of his employees is impossible. After all, "they're homeless and he has my bread." Super. read more