We called this company after we discovered damage to our roof and chimney siding. David Swindler was in contact with us shortly and came to our house for a consult. He concluded after inspection that the roof would need to be replaced, and helped walk us through the process we would be obliged to go through vis a vis our homeowner's insurance. This was just before Thanksgiving 2018. David said he would be in contact with us the weekend after Thanksgiving about putting a tarp over the damaged section of our chimney. That time came and went with no word from him, and we chalked it up to the holiday. Two weeks went by and we finally contacted him to ask what was up. He said he had been ill and would be contacting us later that week. That week came and went. We contacted him yet again and he claimed he was very behind due to his illness and offered to come over on Saturday 12/15/18 to go through the insurance with us. He said he'd be there at 3:30. I sat on my front porch from 3:10pm until 4:00pm waiting for him, and he never showed, never called, nothing. My wife left him a message saying we were terminating his services (such as they were) and to date (12/20/18) we still have not heard from him, not even so much as an apology. It is very dismaying, because David seemed to be competent, knowledgeable and very good at explaining things to laypeople, and we were looking forward to working with him. But this kind of inconsiderate behavior is simply unacceptable and unprofessional, especially when I still have a HOLE IN MY CHIMNEY. I will never use this company for anything again and urge you not to either. read more