I reached out to them online. A visit and quote was provided very quickly. The service was…read moreprovided over 2 days. The first day, they removed all of the old insulation in my 85 yr old home attic. They taped and draped everything and when they left everything was fairly clean. The second day they returned to spray and again taped and draped everything. There was only minimal dust to vacuum. I received text messages throughout the process. The site was visited each day by a supervisor and I had no issues with the work. I wanted to post my experience because it was very different than the 1 star from 2021. Hope this helps someone when choosing a company for insulation.

After I called to inquire about insulation, I quickly scheduled an appointment for an appraisal…read more The salesperson assessed my house from the outside and examined both the basement and the attic. He explained the plan for the installation and provided a cost estimate. I then made an appointment for the insulation installation. The crew arrived five minutes early. The lead technician introduced himself and his team, giving an overview of what they would be doing. I directed them to enter through the back door to access the attic hatch in the hallway. They covered the walls, floor, and door openings with plastic to contain the mess. A step ladder was set up, and two crew members installed the vents. Aside from one team member conversing with another in the attic periodically, you wouldn't have known they were there. After the installation, the crew member in the attic showed me how the attic looked with the new insulation. The attic now looked as if it were covered in snow. He removed the plastic, and then they left. I would highly recommend their services to anyone in need of insulation and would rate them a perfect 10.

I paid them $55,000 to reroof part of our house. Ten minutes into the job they said I would have to…read morepay them another $10,000. The first big rain after they completed the job left us we 3 big leaks. They came out and said it would be another $10,000.even though they guaranteed the entire roof.now I've got the expense of an attorney.

If you are looking for a company to get the job done in a timely manner and take accountability for…read moretheir lack of communication, look elsewhere. The gutter and gutter board on the back of my home came loose and was hanging down. Called Bone Dry to get a quote. Cameron (who was awesome) came out on April 8th to assess the issue and give me a quote. I signed a contract that day. Weeks and weeks pass by and I don't hear anything from Bone Dry regarding a date where they plan to come out and get the job done. I get text messages on April 30th, May 14th, and May 28th saying they eager to begin working on my roof. June 15th rolls around and nothing has been done or communicated. The issue had become much worse , where my gutter and gutter board were now detached from my home and laying across my patio. I call their office and speak to someone who says she will have someone reach out to me by EOD. I hear nothing. I call back the following day and notify them that no one reached out to me as they said they would. The person I spoke to told me she was going to contact the main boss (who was on family vacation) to see if someone could reach out to me. I finally hear from someone and they scheduled a crew to come out on June 17th to get the work done. The crew did in fact show the morning of June 17th and got the job done. As soon as the job was complete, I began getting mass amounts of text messages and phone calls to make sure I pay the invoice. If only I received the same effort to get my roof fixed as I did to receive my payment... Not once I have received an apology, communication where they went wrong, nothing (expect constant hounding for payment).

My partner and I were taking advantage of a federal rebate program we learned about through LG&E to…read moremake our home more energy efficient. After a full home energy audit, we learned mostly what we already knew: that our attic insulation was quite old and really only provided minimal efficiency. We also knew we needed to seal our duct work and around pipes and returns in our basement. We got quotes from several companies and settled on Energy Savers. Their quote certainly was not the cheapest, but their services were the most comprehensive. We had also heard positive things about them from a couple of other people. The crew who came for installation were nice enough, and the insulation that was blown into the attic went smoothly enough. They did leave a small mess in the hallway, but nothing terrible. The basement sealing was a bit of different situation. The crew was a bit sloppy with the spray foam and duct mastic, leaving several chunks of both on our floors and some globs of spray foam on the tops of our shelves in the basement. Finally, the real issue was that the crew didn't come with the whole house fan cover that was part of the quote we had agreed on. One reason we chose Energy Savers was because of how much they bragged about their "white glove" service, how they do neat and clean jobs, no hassle, etc. This was only somewhat true. After a couple calls with the office, they sent a young guy out the next day to install the cover. This turned out to be a piece of rolled insulation that they attached with Velcro. It was a bit grungy and not at all what the salesman had described when we agreed to it. Not thrilled with the fan cover and the sloppy work in the basement, I called the salesman directly and their main office. We eventually settled on a VERY small refund (~5% of the total bill). This is when I found out this company that had presented itself as local is actually part of larger corporation. The office here notified me that they had already sent the invoice to corporate, and that I would have to pay the full bill and they would process paperwork for corporate to refund me the appropriate amount. This was the beginning of a three-month saga that included me finding a phone number for the corporate office in Ohio and talking multiple times over multiple weeks to people in accounts payable and accounts receivable. We only got the refund after those three months and many calls. The efficiency of our home is certainly much improved, so I cannot complain about the products we actually have (the only reason for the second star). However, the somewhat sloppy work, the rude person in the office here, and the time it took to get someone to actually process the refund we had agreed on were just not acceptable.

We are very pleased with Energy Savers. Our first experience with the company was in 2015 when we…read morerenovated a small home. Energy savers found and closed every possible energy leak plus we qualified for a tax break. We have just finished renovating a 3500 sq ft home, We contacted Energy Savers when we knew it would not be necessary to access the attic again. We again are extremely pleased. Pleased with the service, pleased with the initial plan, pleased with the crew that did the job, pleased that the price quoted was the final prices. From experience, we know the work will lower our energy usage.

Couldn't find a better insulation company In Lexington ky. Very knowledgeable,professional and…read morecourteous Would not recommend any other

From the beginning, with great communication with Steve, to the conclusion of the job where the…read morewhole team (Elias, Elizabeth, Hernan, Daniel, and Jellybean) pitched in to finish and tidy up, Koala Insulation of Louisville was a fantastic company to work with. Our job was not for the faint of heart - 1940's house with original insulation or lack thereof. It took 3 days to complete, included open and closed cell foam as well as blown-in insulation, and also called for the removal of old insulation. The team was on time, communicated well, worked extremely hard, and made sure to finish up on a schedule that worked best for us. I would highly recommend Koala to other homeowners and businesses. Great company - Great people!

Todd, my contact & 1st Choice were the most knowledgeable, reliable, professional, & cleanly of all…read morethe insulation companies. Todd provided options & services that fit my needs at a very affordable price. I experienced competitors that misled my wife & put an extreme amount of pressure to approve their estimate immediately. Todd did the opposite. Provided my insulation at a fraction the competing estimate. Plus had the most professional & equipped installation team.

They guys are incredibly dedicated to their work. I hired them to paint the exterior of my home and…read morethe entire interior. It turned out better than I could have asked for. They are extremely detail oriented in everything they do. That's what makes them so valuable. Perfection! I will hire them for all my future painting and insulation needs. Great work!

Just finished getting my attic insulation and the crew communicated well, they were efficient,…read morecleaned up after themselves and were really kind!! Because my house is older there are certain characteristics I wanted to keep and they accommodated with no complaints. I would highly recommend.

Mike and his team installed insulation in my attic and removed the whole house fan and it knocked…read moreover$100 a month off my electric bill! Incredible! I opted for the thickest insulation and the price difference has paid for itself by reducing my electric bill. So comfortable and so quite now in my old house. Best deal ever!

KY Energy Pro was contracted through my home warranty company to repair/replace my HVAC system…read more Work was completed at my home under contract through the HW company. KY energy pro visited my home on 3 different occasions and the last visit included them replacing my indoor HVAC unit. The replacement included a unit that had a total of 2 backup heaters when my previous unit had a total of 4. KY Energy Pro placed this blame on the HW company and stated it wasn't their responsibility to verify the equipment prior to installing it. KY Energy Pro left live wires hanging from the walls in the room where the indoor unit is housed with 244V of live electricity available for my children to touch at any time. None of the insulation was taped or secured when the new unit was installed and there were other locations on the indoor unit where the representative from KY Energy Pro neglected to put the unit together appropriately. There was styrofoam packaging inside the unit that clearly stated to remove before adding the coil and that was also left inside my running unit. When I reached out to KY Energy Pro, I was told this was my issue because they were contracted through the HW company and that an inspector should have seen their mistakes and contacted them sooner. I was also insulted about not paying a bill when they were specifically contracted through my Home Warranty company and I owe KY Energy Pro nothing.

KYEP is a very competitive company. They will do a very good job and, if there any problems, they…read morewill correct them. They do very little advertising to keep pricing in budget. I would recommend them to my friends and close family members.

Fully did the project as promised. Quality work and we have already noticed the difference in our…read moreenergy bills. We qould recommend this business most definitely.

1st Visit: I initially had one complaint upon the first…read morevisit. The crew did not sufficiently clean up after themselves as evidenced by the picture of nails and screws. I found all of those nails and screws laying in my driveway and around my sidewalks/patio. 2nd Visit: I had USA Insulation come out again, because I noticed (after taking out my shower) that two exterior walls had not been filled. This shook my confidence in the workmanship and product. When they came out a second time they noticed that not only had all the insulation settled, but several holes had not been drilled. After the second visit water damage appeared in the ceiling of my living room(during visit 3 I learned that it was due to the fact that they were actually filling my joist spaces, not the walls of my second floor). I attached a picture of two empty cavities as evidence for the second visit. 3rd Visit: USA Insulation came out a third time upon me taking out electrical receptacles in my exterior walls. I noticed that my house was not any more efficient than before and looking at 5 or more cavities proved that I was right to be skeptical. Many of the cavities were halfway or completely empty. A friend of mine supervised the third visit while I was at work to ensure that the job was done correctly. He noticed several work practices that were dubious at best. The workers had improperly measured between stud spaces leaving a dozen or more spaces completely untouched. He told them how to measure correctly and they followed his lead by drilling the holes. Additionally, he discovered that the second floor was untouched on the south facing wall. This was due to the fact that the workers drilled into the joist space, not the second-floor walls. This caused the water damage in my living room ceiling to worsen (see picture). During the third visit a cavity was filled with a heavy resin mixture which poured out of a receptacle(see photographic evidence). Moreover, it appeared that many of the cavities were not being filled due to the technician not leaving the hose in the cavity long enough. Cavities which appeared to have some foam in them kicked out dust and air for a few seconds in each cavity as he "refilled" them. The crew reinstalled my siding but left a two inch gap on the front corner, leaving the bare wood exposed as evidenced by pictures. Final Complaint: So far, I have found 3 empty/half empty cavities since the last visit this month. I have already filed a formal complaint about this. I was previously discussing how to get a form of compensation to cover for replacing siding, however I am ready for a full refund. At this point USA Insulation will either continue servicing my house perpetually to maintain the warranty, or I will get a full refund. I am prepared to go public with all the evidence that I have. My evidence shows a comprehensive failure on the part of USA Insulation Louisville from management to technician. USA Insulation wants to maintain the warranty and come out again to "fix" the problems. I have asked time and time again for them to provide me with a tangible dollar amount to reimburse me and settle the matter permanently. While USA Insulation is not hard to get a hold of I feel like I am negotiating with a brick wall, I even offered the owner of the company to void my warranty and give me my money back, but he refused. Only time will tell if the job will ever be done right. Photos: I have attached pictures of empty cavities which had supposedly been filled 2 times before, shutters which had been stepped on by the workers and damaged, my ceiling which has water damage, and my electrical outlet with resin pumped through it.

They gave me a call and let me know not only that they do not supply the service I was requesting…read morebut they referred me to another company. Thank you for the excellent Customer Service, which is difficult to find these days. James

Chris and his team were fantastic to work with. We originally got our estimate and walk through…read morewith Chris on our attic issues in the fall, took some time to sort out how we wanted to go about the needed repairs, and finally scheduled with his team in February. The communication throughout was great, and they took their time explaining the process and the why behind all the steps they would take. Harrison and the team took fantastic care of our home during the repair and install day. Covering the floor with paper, cleaning up (including mopping) their way out, and thorough documentation of their work. Highly recommend Dr. Energy Savers for any insulation project