My partner and I were taking advantage of a federal rebate program we learned about through LG&E to make our home more energy efficient. After a full home energy audit, we learned mostly what we already knew: that our attic insulation was quite old and really only provided minimal efficiency. We also knew we needed to seal our duct work and around pipes and returns in our basement.
We got quotes from several companies and settled on Energy Savers. Their quote certainly was not the cheapest, but their services were the most comprehensive. We had also heard positive things about them from a couple of other people.
The crew who came for installation were nice enough, and the insulation that was blown into the attic went smoothly enough. They did leave a small mess in the hallway, but nothing terrible. The basement sealing was a bit of different situation. The crew was a bit sloppy with the spray foam and duct mastic, leaving several chunks of both on our floors and some globs of spray foam on the tops of our shelves in the basement.
Finally, the real issue was that the crew didn't come with the whole house fan cover that was part of the quote we had agreed on. One reason we chose Energy Savers was because of how much they bragged about their "white glove" service, how they do neat and clean jobs, no hassle, etc. This was only somewhat true.
After a couple calls with the office, they sent a young guy out the next day to install the cover. This turned out to be a piece of rolled insulation that they attached with Velcro. It was a bit grungy and not at all what the salesman had described when we agreed to it.
Not thrilled with the fan cover and the sloppy work in the basement, I called the salesman directly and their main office. We eventually settled on a VERY small refund (~5% of the total bill). This is when I found out this company that had presented itself as local is actually part of larger corporation. The office here notified me that they had already sent the invoice to corporate, and that I would have to pay the full bill and they would process paperwork for corporate to refund me the appropriate amount.
This was the beginning of a three-month saga that included me finding a phone number for the corporate office in Ohio and talking multiple times over multiple weeks to people in accounts payable and accounts receivable. We only got the refund after those three months and many calls.
The efficiency of our home is certainly much improved, so I cannot complain about the products we actually have (the only reason for the second star). However, the somewhat sloppy work, the rude person in the office here, and the time it took to get someone to actually process the refund we had agreed on were just not acceptable. read more