Mary is very knowledgeable about the service offered at this location. She greeted us promptly and…read morehad the technician on our alignment within minutes. We had expected that parts we're going to be needed to complete the job, but elbow grease and persistence got it done. Mary surprised us when she told us the year warranty. We will return when we need brakes.

Mary and Tom took excellent care of me!! I have an all wheel…read moredrive vehicle which seemed to have bearing or tire noise. They diagnosed a different issue which was outside their typical work content and provided a contact to get the repair done. The punch line is that they didn't charge for doing the diagnostic!! What a home town feel and customer focus that represents!! Thanks Mary and Tom!!!

I brought my car in because the AC was blowing hot air and paid both a $59.99 AC/electrical…read morediagnostic fee and an additional $9.99 AC system evaluation/package fee to find and fix the issue. After paying over $500 total for diagnostics, tires, alignment, and an AC relay replacement, I picked up the vehicle only to find the AC was still blowing hot air exactly as before. The explanation I received was that they "did not check if the AC was working" after replacing the relay. That is unacceptable for an AC repair diagnosis. Verifying whether the repair actually fixed the issue should be the most basic part of the service process, especially after charging diagnostic fees specifically for the AC problem. To make matters worse, the only resolution offered was that they would "not charge to remove the Freon" if I brought the car back again for additional repairs. In other words, I paid for a repair that did not solve the problem, and now I am expected to spend more time and potentially more money because the repair was never properly verified before returning the vehicle to me. Very disappointed with the lack of quality control, accountability, and customer service. I would not trust an AC diagnostic or repair here again.

I was very pleasantly surprised when I took my car in for tire installation this morning. I had a 9…read moreAM appointment. In the past, appointment times meant very little when I visited this Pep Boys, so I was somewhat prepared to wait for longer than necessary. I was taking advantage of a fleet service installation, so choices are limited. However, today, I was checked in promptly and professionally; my car was quickly taken back to the shop; I received text communication along the way; at 10:26 AM, my car was ready. Checkout was straightforward; I received thorough documentation, and I was on my way out for a late breakfast. Kudos to this Pep Boys for improvements that have been made to customer service!

Quality professional knowledgeable honest decent service. Trustworthy! Will take all my cars there…read morefrom now on!!

From the owner: While we are widely known in New Port Richey for our fast oil change services, we also now offer a…read morewide range of auto repair and scheduled maintenance services for your vehicle. We are fully equipped to perform simple auto repairs like changing batteries, belts, hoses and filters, but also more complex auto repairs like brakes , steering and suspension, even engine replacement parts including alternators, starters, water pumps and more. All our auto repair service work is affordable and fully guaranteed.

10/10 Customer Service Above & Beyond!…read more I drive an electric car, so obviously I don't need oil changes, but I still stop by Take 5 Oil Change whenever I need air in my tires and every single time, the customer service is phenomenal. Huge kudos to Jorge and Nico. They are truly amazing. Their customer service is a solid 10 out of 10. Even though I can't get an oil change, they have never turned me away or made me feel like an inconvenience. I'm honestly terrible at putting air in my tires, and there's absolutely no judgment, just kindness and professionalism every time. I've also purchased windshield wipers from Take 5, and the experience was just as great, quick, easy, and friendly. Great guys, great service, and a team that genuinely cares. I highly recommend this location, even if you drive an electric car like me.

We took our Corvette in last Sunday. There were a couple cars already there so we had to wait a few…read moreminutes. There were 3 young men there working. Demarcus, Jaeson and I didn't catch the last guys name. They were so friendly and funny! They communicated with us the whole time we were there explaining that it would take a few minutes. They gave us water and were extremely knowledgeable about their jobs. They all worked well together and each did their part on working on our car. It was nice to have that kind of service especially from a younger generation. We didn't tip because we didn't know if we could but I wanted to give them kudos and tell them thank you and keep up the great customer service. You guys were great and I hope your boss appreciates you!

Expressed car care is the perfect name! My tire pressure…read morelight went off and I pulled in and they found a nail, patched it within 10mins I was on my way. They are sweet, great prices and will always make you feel welcome!

Fast and friendly! Air conditioned waiting area with comfy furniture. GS cookies for sale and $5.00…read moreoff for checking in!

The nerve of you guys to post such false information in an email to me regarding all the things…read moredone to my vehicle and have the balls to send it to me when NONE of these things were done. I'm talking about the shop on Florida and Fletcher in Tampa. The lead person and this title is more than I can give him. He was argumentative and rude when I asked a question regarding the weight of the oil. On my receipt they listed a bunch of things they did when they did not. In fact when it came time to clean the windshield they just cleaned 6 inches of it where they write the mileage with a wax pencil, pathetic and lazy and just piss poor service. They forced me to get an upgraded choice of oil package after they pumped out and not drained the oil so what was I supposed to do to leave with no oil in the engine?I have no clue whether they changed the oil filter or not.DO NOT USE THIS COMPANY AT ANY COST, RIP OFF.

Had really good service we will go there again.quality was fine. He treated us kindly.read more

I dropped my car off early in the morning for an oil change and a tire rotation and I didn't get a…read morecall to pick it back up until a 6:10pm. For a basic service save yourself the time and go somewhere else.

I had an amazing experience with Damon! Came in with a flat tire and they were able to patch it up…read moresuper quick. Will absolutely be back for more services!

Great service very honest people , definitely comming back we are very happy to find this place…read moredefinitely recommended it

Al and Alex run a clean and honest auto repair shop. I was uncomfortable with the recommended…read morerepairs by the BMW dealership so brought the car to Twin Brothers automotive. He inspected the car and found it to be in excellent order. No small wonder they have a 5 star rating.

Was driving when my transmition went out. I live on the west coast Had no idea what to do I yelped…read morethis place it was the closest. They arranged to have my car brought to them and Ibelieve Joey was the owner soothed my tears of frantic assuring me he would be able to get it done within a day. When your in a diffrent state dont know anyone and a woman car shops can be a horror. This was not the case. I would highly recomend this establishment. I would go out of my way to go here.....except out of my way is 2000 miles I recomend this establishment to locals. Very clean and sanitary not your typical car shop. My thanks to Joey who took my tears away was honest took care keeping me aware of everything he was doing.

Took my kia sorento in.Very fast and professional service.I would highly recommend this place.There…read moreprices where fair and had me in and out with no issues.I would defiantly do business here again.