Today I visited your store I booked an appointment online for 9am. I pulled up at 8:55am and waited in my car until your store opened at 9am. I then saw an older lady walk into the store so I proceeded to go in myself. A younger lady and the manager of the store already had 2 clients in their chairs and the younger lady approached the older lady and asked what she needed and told her to have a seat. I sat down waiting for my appointment, neither one of the ladies even acknowledged me. Then a gentleman came in and asked how long the wait was the manager told him about 40 minutes and he stated he would go to Kroger and then come back, still neither of them have yet to say a word to me. It was now 9:30, then the younger lady was done with her haircut and asked the older lady (her name was Esther) what she needed and she just said a haircut AND FINALLY she asked me my name and I told her Cris and that I had an appointment at 9am and she looked at the computer and then asked my last name, which now I know clearly she saw my appointment. Then she told Esther "let me sweep up this hair and I will get you back". No one acknowledged me, in fact just completely ignored me, and I made an appointment. I get that they are short staffed and the phones were ringing (which the manager went over and turned the ringer off the phone, and was telling the other girl to not even answer the phone and to just let it ring right that they are short staffed and there isn't nothing they can do about it, in front of all of us) and there was only 2 of them there but it was completely unprofessional and a terrible experience. I have never been treated like I wasn't even there WHEN IN FACT I had an appointment that I made online. I left that store and will never return there after that behavior towards me was handled. I will be writing a review for this store and how unprofessional they were towards me, terrible.
read more