I visited the salon on Monday to enquire about an appointment and was immediately taken aback by the service. The staff member I spoke to was abrupt, spoke over me, and seemed more focused on rushing me along than actually listening. She even told off two children who were doing nothing wrong. While I was there, I watched her cut a child's hair without brushing it -- the child's nan had to take a brush out of her own bag to finish the job. This alone raised concerns about basic professionalism and hygiene.
During my enquiry, I was also told, rather cryptically, that "it's not £90 anymore, the deal came down today." I hadn't mentioned any deal, but I made it clear I was happy to pay the £130 stated online. I had my patch test, confirmed the price, and left -- already unsure about the experience.
Today I joined the online queue only to receive a call and email saying my appointment was cancelled because I "hadn't had a patch test." I phoned to correct this, and only then did they "find" it.
When I arrived for the appointment, a staff member was having her own hair coloured while clients were waiting. Again, not a great look for a business that already feels disorganised.
I explained what I wanted, and the stylist asked if I had been given a price. I confirmed I had -- £130, minus the 10% first‑visit discount clearly advertised online. Meaning the total would be £117. She returned to tell me the total would actually be £157. At that point, I chose to leave.
For me, this isn't about the price. It's about the principle. Do not lure customers in with one price and then increase it once they're in the chair, hoping they'll be too embarrassed to walk out. It's misleading and unprofessional.
The salon itself feels basic, rushed, and not particularly clean. The service is poor, and the reviews reflect that. Unfortunately, my experience only confirmed what others have already said. read more