This happened a few weeks ago, but I am writing about it now, as this story is worth hearing. I have had a lot on my plate with a recent family passing, so I had failed to post this. OK, HERE GOES.....I was in town for the weekend a few weeks ago and needed my hair done and this place seemed easy and convenient...or so I thought. I came in around early afternoon (around 1ish), and not too long after I was waiting in lobby, I heard a stylist being screamed at on the floor. This was pretty startling and shocking. The place was pretty busy; there were about 3 people in stylist chairs, about 5 or so other employees standing close by, and about 6 people in the lobby, when the yelling started. As stated already, this ordeal was quite shocking and I felt very bad (and sad) for that stylist getting harassed like that right there in the middle of a busy day, in front of EVERY customer and staff member for all to hear! I come from a management and customer service background and this all struck me as VERY SEVERE and HIGHLY UNPROFESSIONAL. The other people in the lobby waiting felt uncomfortable too and we all just looked at each other, rolled our eyes, shook our heads, and just felt odd hearing all this go down...IT WAS LOUD and must've been humiliating for the employee (who, from what we could hear did nothing to incite such crazed behavior). If you have a problem with an employee, this should be done respectfully in private (away from customers and other staff members). I can only imagine what a hostile work environment this must be...if you have no problem acting out this way with a full salon going, what must it be like when no customers are around??? It can't be good there. I hope this is not an example of what Supercuts stands for as a company? No one deserves to be screamed at on floor in front of other co workers and clients, period! Again, how humiliated she must of felt. I almost started to say something before I left, but stayed silent and I wish I hadn't. I was left with a bad taste in my mouth about this business. I don't want to punish all Supercuts with a boycott, but the feeling I got was so severely off-putting and as I was driving off that day, it made me feel like NEVER going to ANY supercuts again. In retrospect, I realize all Supercuts operate and are managed by different management and have different management styles. But, I will honestly say, I will NEVER visit the Casselberry Supercuts for anything again, as they seem to NOT have a cohesive management style and the whole place seems rather TOXIC...who wants that! Apparently, this salon hasn't realized that bad word of mouth is so much worse than good word of mouth. People see how you treat others (employees and customers) and how rude you are...so they will stop coming. That's how it works! I will not be coming back and since I've told most of the friends/family in the area that I know, I'm sure they will not come to this salon either. read more