I recently visited this Supercuts location and was incredibly disappointed, not only with the hair cuts, but how the management handled the situation.
My Mother, Sister, and I went in for haircuts for a weekend event. My Mom presented a photo of what she wanted, and she got that haircut, but shorter than she asked for. My Sister and I both had a different stylist, who apparently was focused more on speed than quality. My sister had long hair and wanted it cut to shoulder length. It looked fine at first, but when it dried at home it was extremely uneven, with random hairs sticking out. It was almost as if she just bunched her hair up and cut it in one snip.
Mine looked ok at first as well, until I got photos back from the weekend event. The back of my head was all patchy, with banding lines going across the back of my head. There was even a section where a tuft of hair was completely missed so I have a patch of 4 inch long hair when the rest of my cut was much shorter. Honestly, it's the worst haircut I've ever had.
I contacted the Store and talked to Norma, the manager. No responsibility was taken, she was defensive about cutting the hair exactly as was asked (it wasn't).
I wanted a refund, she got off the phone with me, called her regional supervisor, Lisa, and called me back and said she could not authorize a refund but she was authorized to give us 3 free haircut vouchers.
She called me later that day to let me know that the voucherS (plural) were there, and that she was putting THEM in an envelope for me.
I arrived to pick them up. There was 1 in the envelope and she said she was only authorized for 1, not 3. I said she told me there was 3 of them and she answered "that was before I talked to my supervisor". (Funny, she told me she called the supervisor and that Lisa authorized the 3). So now the story changed so either the previous conversation was a lie or between the time we talked and I picked them up, they were given to someone else.
Oh, she also told me the banding in the back of my head was just "my neck wrinkles". Never in my life have I had those lines before...so if it's from my neck wrinkles than that means the stylist did not straighten my head out and cut it evenly. Judging by the patchy job...I'm not surprised.
Extremely unhappy about wasting a trip, I got home and discovered that the one voucher...had expired 2 years ago.
I called back and was told "oh no, that's what was sent me to". She had Lisa, the regional manager call me and leave me a message. I called back and she was not available to talk that she was in the car (her voicemail said she'd be at the office until 6pm and I called at 5:20.). She said she'd call back shortly.
Never did.
I called the next day, the phone ring was cut short and I was sent to voicemail. I left a message. Never got a return call.
So unless you like poor haircuts, refusal of responsibility, being lied to about vouchers and then having the voucher expired, and the managers dodging your calls...I'd skip this store and go to Hair Cuttery instead. Cheaper and better haircuts. read more