BEWARE. My flight got changed so I needed to "edit" my trip with super shuttle. You can't get anyone on the phone, they redirect you to the online website or an app on your mobile phone. I changed the time of my ride arriving at WPB FL but for some reason I got calls the day before my travels from an mad driver asking where I was. He said he was at the airport and was looking for me. I explained that I had changed the time of the ride online because my flight was changed by the airline. He said, "dispatch sucks and they always mess up the day when a flight is after midnight."
This made me nervous so I booked a different ride on the Super Shuttle website. This time I booked exec car, figuring it was more expensive so there shouldn't be an issue. WRONG. My flight arrived late at 1:30 am. The email tells you that flights arriving after 1 am, you have to call dispatch. Once we got off the plane, I immediately called dispatch. I was on hold for 25 minutes. I tried 3 more times but never got anyone. We were the only flight arriving so late. There was no driver waiting.
Then 45 minutes later I get a call from the driver. The same one who called me the day before in error asking where I was. I thought that was weird. He reprimaned me and said I didn't follow the directions. I explained that I had followed the directions. I arrived an hour late and I called dispatch and no one answered and no one was there to pick us up. He then told me to "relax about all of this". After 15 hours of traveling from out of the country and an exhausted daughter with me, I didn't want to be told to relax, I wanted a ride home.
Trying to get your money back is a disaster. You can't get anyone on the phone. You have to go online and create a ticket. Then you have to wait 3-7 business days for them to contact you. They basically charge you before you've even gotten the ride and then you have to wait for your money back if it doesn't work out.
Luckily, there was a driver there whose client had missed our flight. He was able to give us a ride instead. He was so professional nice and he works for a local company. I will only use them from now on. You call them and you get a person on the phone. When you book a ride, they give you the name of the driver and they give you a cell number. This way you can always text the driver if you are delayed or there is an issue. They text you about your flight if there are changes or it is going to be a late arrival. They text you that they are at the airport waiting so when you get off the plane you can see the text. They also hold up a sign with your name on it so you can identify them as the driver. Much better service and peace of mind.
Now I have to go back to Super Shuttle website and try to get a refund for two pickups that never happened. read more
