wonderful ambiance, delicious ice cream and great food. set…read moreup with a 50's overtone inside, with plenty of seating outside as well. clean, well maintained, with outgoing, friendly servers stop in for a burger or a cone, stay for the atmosphere

I visited your ice cream shop recently and wanted to share some feedback regarding my experience…read more While your ice cream is quite good, the customer service fell far short of what is acceptable. My group stood in line at the second window after the first one was taking a long time, only to watch multiple people get served elsewhere while we were ignored. When we moved back to the first window, the second one suddenly opened. When I calmly mentioned this confusion, the employee working--who identified herself as Tessa--became defensive, rushed our order aggressively ("what else, what else, what else"), and then loudly talked about me right in front of me, telling someone else that I was "freaking out" and claiming that window only opens when it's busy (even though there was clearly a line). She also made a point to mention that the interaction was recorded on camera. As someone who runs an organization where customer service is our number one priority, this was a disappointing display of a lack of emotional intelligence and basic hospitality. A simple acknowledgment of the confusion or a polite apology would have instantly resolved the situation. Additionally, if there is a specific rule about when the second window is supposed to open, there really needs to be a clear sign posted. Given how many out-of-town visitors you receive, relying on unwritten rules only leads to frustrated customers. I hope you will use this as a coaching opportunity for Tessa on de-escalation and customer relations.

There are few places that have infectious energy like So Good! Ice Cream. This energy comes from…read moreits owner who was manning the register when we went. She was so hospitable and welcoming. When asked what was the best selling flavors, she pointed us to Tipsy Peach. I obliged and got a scoop while my friend got a scoop of a tried & true flavor for her: Pistachio. Both were delicious and the portions were generous. Pictured are kiddie scoops! Kiddie! We then sat down on one of the many picnic tables set up and scarfed down our scoops. Don't forget to ask for a free sticker as you're paying!

We had soft ice cream "twist" cones in vanilla and chocolate. It was flavorless. Maybe it was a…read moreproblem with the machine as one other reviewer suggested, and maybe the hard ice cream selection is better, but we live about equidistant between Homer and Polkville and always get great ice cream there for a bit less money, so...

Tasty ice cream and a big menu of flavor choices! The staff is nice and quick to get the orders…read moreout. They have a soft serve flavor that changes frequently. We have seen Watermelon and vanilla twist, Strawberry and lemonade twist, etc. Their serving sizes are good and prices are reasonable. They have picnic tables out back if you want to sit and enjoy your ice cream.

Pretty sure this is the same ownership as super cream in homer. Service here is insanely fast and…read morethe ice cream is amazing. Highly recommend

As the name suggests, this little shop is right off of US RT 11 and easily missable if you're not…read morepaying attention. But I urge you to pay attention because within the walls of this shop is the sweetest staff serving us great frozen desserts to help you fend off the summer heat. With their reasonable prices you'll be tempted to get more than what you originally came for -- and I say, do it!

We've hit pretty much every ice cream stand in Cortland and Tompkins Counties, and several in…read moreBroome and Chenango. This shop stands with the best of them and is the best in Cortland County. It compares favorably with the Big Dipper in Apalachin, and in fact now gives you more for your money. Service is great, as is the shaded dining area.

Hershey's ice cream and more. Great service. We've been coming every summer from out of town for…read moreyears so they recognize us.

Five stars for the experience alone I found this place on the web, and there was no way I wasn't…read moregoing to not come here. Yes, they have carhop service. Unfortunately, they don't do the carhop trays anymore, but everything else is exactly the same, down to the ordering by telephone from your table if you decide to eat inside. The service was fast and my carhop was very friendly.... My order was simple. A papa burger, fries, and of course, a root beer float. The burger and fries , were very good. I think the fact that I hadn't been to an A&W with a carhop, since I was a kid, made everything taste even better. The root beer, float, alone, A&W always does a great root beer, float, but this one, also just immediately took me back. Not only that, but this A&W uses cane sugar root beer. That alone makes it taste better. The memory factor alone made this worth the stop. Prices are very reasonable. The restaurant is cash only, but they do have an ATM inside Thanks, for the memories...

A&W restaurant is a drive up order in stall and wait for your selections to be brought out to you,…read moresimilar to say a Sonic. The only real difference is you pay the service associate that brings it out to you. Definitely a place to have close to exact funds, although the associate did indeed have exact change to give. Nothing overly exciting about the look and feel, other than being pretty open and not tight feeling in stall/lane. The food selection is similar to any other fast food location. Opted for a chicken sandwich basket. Fries were cooked nicely and not overly salty. The crispy chicken sandwich had good crunch and juicy not dry texture. The bun was soft with no seeds and sized nicely. All and all a good quality filling sandwich.

Stopped here on my way to Canada. Very nice staff and their Sundays are delicious. Also, seriously…read moregood waffle fries. However, the chicken fingers were really bad and had almost no chicken in them. That being said, it is a cute and friendly environment and felt like a real throwback to the early 2000's

Another fabulous visit! The meal was hot and tasty and the ice cream was just as I asked it to be…read moremade. "Friendly" service. :)

Service was amazing! The wait staff did a special dessert for my date's birthday without prompting…read more The food is hand made and hand prepared Italian pasta and dishes. I had the Pork Ossobuco with polenta (chef's kiss) The interior is cozy and a great date spot. They even have a counter where you can purchase fresh hand made pasta and sauce packaged to take home. I highly recommend this place and Kristin gives the best service.

Everything was very delicious the food was amazing and the waitress so kindness and niceread more

some of the best goodies and breakfast sandwiches that i've ever had. their pastries, muffins, mini…read morecakes, half moons, untouchable yummniest

This place is small, but boy was it good! A friend told me how good they were, so I stopped in to…read moretry a couple of their sandwiches, and they were right! I even left with a delicious cupcake that I was trying to keep myself from getting, but it just looked too good! The staff is very friendly, and the food was all very reasonably priced. I will definitely be returning, and I'm looking forward to it!

I absolutely love Coffee Mania! Their drinks are always amazing, the staff is always friendly, and…read moretheir baked goods are always delicious. This location specifically can be a little tricky to get in and out of, but that's about the only downside. If you're in Cortland, this is definitely a place to check out!

It's very easy to overlook this small drive-up coffee shop as you drive through Cortland on Port…read moreWatson Street, but - as I discovered from my sister-in-law who lives in the area - locals know it as "the place" to pick up their morning/afternoon/evening (or whenever!) coffee! Why? Because they have all sorts of good coffee and lots of different kinds of flavor shots, if you're into that sort of thing. They also have a great variety of muffins, scones, rice krispy bars, etc, if you'd like to take along a little snack. And... wow, are they friendly! Always pleasant and extremely welcoming. I live out of town, but whenever I happen to be in the Cortland, NY area, I always see my Google Maps app to take me to Coffee Mania on Port Watson Street. By the way, this is only a drive-up establishment - no place to sit and put your feet up - but grab that great cup of coffee (and maybe a tasty snack) and head off to wherever you're going. Even though you may not know me, you'll thank me for steering you there!