As I write this review I'm still in Super Laundry - Hawthorne. I literally HAD to immediate write a review. This place does NOT service their washer & dryers. There are so many "Out of Order" signs it's ridiculous. We came in today 6/17/18 and purchased two soaps and already had one. We used 5 washing machines. Four were the "3 Load" washers and one was a "2 Load" washer. Three of the "3 Load" washers soaped up and we're working properly. We noticed one of the "3 Load" washers was not soaping up ( I recorded a video actually showing the difference between a washer that was working properly and the washer that CLEARLY needed to be serviced.). I notified the Super Laundry- Hawthorne attendant (A Lady). She said "All of the washers are not the same." "Some of them soap up and others don't", I asked her why not when ALL if these washers are the same price ($2.79). She said her earlier comments, but said we could move the clothes to a washer that was soaping up. I let her know that 1. The washer needed to be serviced and 2. We had used all of our soap in the previous wash 3. There was no point of putting the clothes in a new washer without soap (That's OBVIOUSLY how clothes are washed, WITH SOAP). She said she would switch the washers no problem. Okay, so she stopped the washer that needed to be serviced as we waiting for our clothes to finished in the washer that was working properly. I felt that she was helpful at this point. When it came time to switch the washers, she told us she would not provide soap for the washer that was working properly. This defeats the whole purpose of moving the clothes to a washer that soaps up. In order for the washer to soap up, we need soap. She began to walk away and continued walking while I was speaking to her. She went into the office and I knocked on her door. She brought out a clipboard with a piece of paper in it (I guess for complaints), but would not provide the owner's name or number to rectify this situation. I hope that someone contacts us regarding this situation, since I did fill out a contact form. This is super unconveint ( I spent an extra hour & a half here just to "wash" the same load 3 times and dry) and ridiculous. Customer Service is clearly not here and their washer/dryers need to be service or replaced! I only live around the corner, but I won't be coming here anymore. read more