The spa is nice, although it was much smaller than I thought it would be. The co-ed section felt…read morereally busy the entire time we were there and it was hard to get chairs because people were saving them with towels. I liked doing the cold plunge after the sauna and napping in the heated chairs. I didn't like that they didn't have bathroom amenities like hair dryers and razors out and available. I feel like they should just provide them without us having to ask. However, the massage I got was incredible and the best part. I have to give a shout out to Henry. I have chronic pain and was suffering from a flare up when I visited. The pain relief I got from the massage was so great that it made me cry. He knew all the areas on my back and arms I was feeling pain without me telling him and he used just the right pressure to relieve the muscles. I hadn't felt that good and relaxed in years. Thank you so much! I wouldn't go back just for the spa but I will definitely go back every time I visit for a massage and spa. We already booked our next trip and will be staying at Fountainebleau for this!

I've been here a total of three times since 2024. My first two times I had massages with Heidi and…read morethey were fantastic! However, my most recent visit (a few days ago) Heidi was not available and I had Gisele instead. She was kind at pickup, however, as we were talking through the consultation she visibly started becoming detached and I caught her slightly roll her eyes a few times after I asked some questions about add ons. While she stepped out and I was about to get on the table, I stuck my head out into the hall to ask to add an oil add on and she was leaning against the wall on her phone. She immediately put it away and said she could add the oil (I forgot the name of it). I thought this was a bit unprofessional since there are guests walking up and down the hall. During the massage, I asked for her to lighten the pressure and her responses were clipped and she seemed annoyed. I did not feel relaxed after and felt like a huge inconvenience to her. I always go down to enjoy the spa and it honestly was chaotic this time. I always enjoy the sauna shows (Joli is amazing!). The common area was too over crowded and it was LOUD. I get it, it's a social area but the employees should be able to ask to lower the voices in a spa, right? Apparently not. I asked Rolli (he said he was a supervisor) about it and pretty much said that's how it is and I could go to the female only side for more quiet if I wanted. I then saw him approach a female employee with orange hair and they seemed to laugh about it as she looked over my way. Also, all of the warm stone chairs had towels/robes on them to block anyone from sitting while everyone was in the pool. So no one else could enjoy them and again the employees didn't do anything about it. Okay.... I felt unwelcome in that area with them so I went to the ladies side. The hot tubs edges had black/green goop building up. Half the showers are broken. There were dirty cups/bowls everywhere. The star lounge had dirty towels built up. I went to the desk (where they give you your shoes) and there were about 7-8 of them standing inside...men too! Why can they see into the ladies only side? Again, fine I'll move on from that...but they were all so so loud and just laughing and chit chatting. You could hear them in the locker changing areas and the couches where you enjoy the snacks. While the entire spa was a mess! I got changed and left. I didn't even want to mention anything at the reception desk. It was overwhelming and underwhelming all at the same time and just wanted to get out of there. I honestly won't be coming back. The facilities are not being kept up with anymore. The service quality is very low. It was such a bad experience, there are other spas that offer better value for your money.

If could give this spa more than 5 stars, I would! The…read moreservice is unmatched and the spa offerings are more diverse than other spas of its caliber. I did the 80 minute Good Luck ritual massage, which included personalized body massage, facial, hand/foot massage and scrub as well as aromatherapy. The entire massage experience was fantastic. Don't skimp on the time to get the full experience! If you're lucky, you'll get Monroe, who may have been the best masseuse I've ever had. Perfectly tailored depth of massage, excellent technique and very professional. Almost as good as the massages are the facilities, which are top notch- both beautiful and functional. The eucalyptus steam room is a must and the pool area looks straight out of a movie it's so beautiful! Overall, as someone who has been to multiple spas (four seasons, canyon ranch etc), save yourself the effort and choose the Encore spa instead- you won't regret it!

This was one of the worse spa experiences I have ever had!!! Not only did I pay $450 for a massage,…read morenot one of the amenities was opened, no communication was made prior to my arrival (not over the phone, in text or email). The only time something was briefly mentioned was right as I was checking in for my appointment. They took off what felt like pennies compared to the actual time I got to spend there. I feel robbed, am extremely disappointed, and certainly will not be back!!! What a horrible way to end my anniversary trip. They should be ashamed of themselves.

Decided to book a facial at the Awana Spa since I was staying at the Conrad at Resorts World. They…read moreoffer a variety of different facials and it was difficult to pick which one was suitable for me. I chose the '"Queen Facial'" and my esthetician, Asia was very accommodating and explained the facial to me in detail before we started the facial. The massage portion of the facial originated from Budapest and it was the first time I had this type of massage on my face. I give Asia and the facial five stars! The spa facility is very nice and spacious, and offers many amenities, however I was not able to spend much time there because I had another event to go to. It was unclear that I could spend the whole there if i chose when i booked the appointment. I called and left a message for the facility the day before to see if I could move up my appointment but was disappointed that no one returned my call. They said a manager would get back to me but never did. So unfortunately for that reason, I will need to lower the ratings to four stars.

Highly recommended. Top rated in the city. Scheduled 2…read moremassages on Tuesday, locals day. I called outside of 24 hours to inquire what the locals cost would be. The attendant informed me that a $65 service charge is added to the price of the massage, that's divided several different ways among the team. That the masseuse would receive a portion and an additional could be given but not required. I wasn't comfortable about the 20% being a fee that I didn't understand. I cancelled. I called today to confirm cancellation for later today. Asked for call log, sent to the requested email, and yet the card on file was charged before a follow up call was returned. This was not the expected outcome, when I did all the things. I called back because I wanted to confirm both massages were cancelled when the charge came through. Fortunately I used a hold card to make the reservation not the paying card. Fortunately the amount was declined. This is not the level of customer service I expect. So now a few things that I did t expect. I live in Las Vegas, so many other options as will be so many other clients and this is a best fit for them. *when the call was answered, another person resolved the matter after being aware that a review was being made.

Spent all day there and it was wonderful however a few things:…read more Bring something to put on your robe like a hair clip to identify your robe. Someone grabbed my robe from a hook outside the steam room I didn't realize I had someone else's robe I was a bit grossed out they gave me a fresh robe. My robe had a pocket with a lip balm the robe that was left didn't have a pocket and it was a while before I realized it Ladies who come together in groups. Yes it's whatever special event you're celebrating but there are other people there for peace and serenity and we don't want to hear your loud conversations please save it for the casino. The refreshments isn't a buffet and social hour. Please keep it down.

I came here for a spa day (included with booked service I.e massage). It's located in the Augustus…read moretower--floor M (can be accessed from any elevator). They have a room with hot tub, cold plunge, and body temp pool and heated stone lounge chairs; and a sauna, steam room, and arctic room that dispenses ice from the ceiling. I liked the cold room, which doesn't seem very common in spas. There's also a larger heated whirlpool. None of the pools/rooms were overly hot/cold except for the cold plunge, which I thought was nice. Snacks included small apples, dried apples, granola bites, and chocolate biscotti. They also have coffee machine, herbal tea, and flavored water machine. There is a red light mask and a pair of compression boots you can use. It's gender-specific and clothing optional. They give you a robe and slippers. When I went, we were the only ones that went nude; everyone else wore bathing suits.

It's just a rub and tug joint. I wanted a real 2 hr massage, but that's not what they do. If you…read morewant a real massage, go elsewhere, I did.

They offer sex here , the lady tried to make me pay for sex and threatened to make me pay for tip…read morewhen I didn't want to

This place is super expensive. You're really just paying for the location if you're staying inside…read morethe hotel. I got both a pedicure and manicure gel set, no acrylics and no removal prior, for $278!!! What the heck. I didn't ask for the price so my fault but I was expecting $200 max. The service itself is basic and the techs are nice enough. Would not return based off the price.

Can't believe they were able to fit me in with no reservation before they closed! Very grateful!…read moreHair looked fabulous but it went from $85 to $162 with service fees and even $20+ for using a hot tool ie curling iron which is standard for blowouts but it's Vegas. Just be prepared to pay.

Wonderful experience for couples massage. We had Annie and Mia and they did great! Will return…read morenext time we are in town.

I'm a card carrying frequent flyer of Kspa. My girl is Kacie ~ If you're looking for a deep tissue…read moremassage, book early and get her fresh. She will set your world on fire! This place is professional and clean-- and a big bonus is that it's right near a baby-stacks and Gyu+ if you're hungry afterward. 10/10 would recommend-- and their pricing is fantastic!

Best experience, I never told my masseuse about any aches pains soreness. Very spot on she found…read moreall my knots in my shoulder blades n my neck . Wonderful healing hands. I spent more time in the shower room. I would recommend this spa to anyone going to Vegas n want to center n refocus good energy. Best spa experience ever. Thank you.

Way overpriced compared to other spas in town. Masseuse was very low skill. I left without feeling…read morea release of my tension, not much different than when I got there.