While pushing the cart to our room I had to go down 4 steps. There is only 1 elevator kinda in the middle, back of the building. Very inconvenient for those who have a walking disability. Thank God a gentleman was there that helped picked up the front of the cart while I lifted the rear to get down the stairs.
"No SMOKING" or vaping in the rooms we were told. Upon opening the door to our room I could smell the disgusting odor of stale cigarettes.
Called the front desk, she came up and sprayed immediately, the stale smoke odor came back a short time later.
Our room is considered a suite. All it was was a huge room with a lot of wasted space. Small fridge and microwave. No kitchen supplies, only 1 chair at a desk. No chairs with a table to eat at. A dirty couch/bed. While sitting on the couch something was crawling on my husband's neck, it was a tick. I gave the tick to the front desk person who said someone would spray the next day. No one came to spray.
There were/are cigarette burns on the sink, jacuzzi, and bathtub. TV stopped working during a rain storm.
People are morons.
Don't get me started on their breakfast. The worst we've experienced. The lady took out of the freezer egg and cheese omelettes, warming them in the microwave, then stuck them in a pan just feet away from us. There is a Bob Evens across the parking lot. Thank God.
The best part about the visit was the help I got getting down the steps with the cart and the front desk girl. read more