Free breakfast with stay, buffet style breakfast along with coffee/drinks etc…read more Front desk staff was really nice and welcoming, I asked to check in early if possible and they made it happen. Provided complimentary water throughout my stay. Room was nice, clean and organized. Basic toiletries provided including shampoo conditioner and body wash in the shower. Overall great stay, will be booking again when returning to Grand Island. They even sent a handwritten post card after my stay!!

Clean, well arranged room and a large bathroom, good sized fridge and microwave, closet and drawer…read morespace (if you need it), friendly staff, and the perfect continental breakfast. Fitness center is minimal but sufficient and there is an indoor pool, but I didn't have a suit. Lots of restaurants close by, and easy access from the freeway. Perfect safe and cozy road trip stop.

This place is great! We were heading from Denver back to Chicago and stopped for the night. We got…read morein very late with three kids, and they were friendly and accommodating. The room was clean, temperature great, and the beds were so comfy! They even brought us more linens for the kids on the trundle bed. I'm the morning, breakfast was delicious (with healthy options), the fitness room and pool were clean and kept up nicely, and when I had my hands full upon returning to my room, one of the staff even helped hold things so I could open my door. Bathrooms and shower were very nice, and the hotel is right next to a great Starbucks. We will definitely return on our next road trip!

This is an excellent Best Western. We have stayed in every hotel franchise across the country and I…read moream being converted to becoming a BW regular, and places like this are why. Smooth check in, gorgeous, clean room, quiet, excellent bathroom & shower, very comfortable bed. Only two complaints (that aren't really complaints, just suggestions) are that the BW website is really hard to work with on mobile (Iphone) so I downloaded the app, which I hope will be an improvement. The only other thing is that many BWs have EV chargers and we really would find that helpful. We don't even mind paying a reasonable fee for the electricity. It is just a huge help to charge at our overnight stays.

Horrible staff! Thomas (manager) was very rude when we arrived to check in. We were booked online…read morefor a work function so he told us we were not entitled to our IHG membership points because our company booked online! The website states free breakfast but they have nothing! They think spending money on fancy decor takes the place of providing good service and listed amenities. There are many hotels 100% nicer within walking distance.. this one is definitely a flyover!

There was an issue with my reservation but Justin took care of it. The rooms are great and the…read moreservice is awesome

I have stayed in Motel 8s that are better kept than this Hampton Inn. $140 a night! The room smelt…read morelike body sweat (or something), furniture beaten up and I wouldn't use the bathtub. The window covering was very strange, see images attached. By the way I am a Hilton member, this place needs some help. Bright spot- very nice people!

Tanya is amazing and so sweet and caring. She makes sure you're enjoying your stay. She is beyond…read moreamazing. Gave me a Diet Coke and some trail mix when I got here late at night. I really suggest she gets a raise. She goes above and beyond!! if you're traveling and need a place to stay, I suggest here.

An excellent stop in the area with helpful staff and tasty continental breakfast. A really nice…read morestay for the price and a lot of food and retail in the area.

Stayed twice here in a week for multiple days. First stay was great and the employee who assisted…read moreus was amazing. Our stay the second time was not. First, the front desk employee assigned us a non adjoining room even though I confirmed upon check in that we would have one and she said yes. We drag all our baggage up to the third floor only to find out it wasn't adjoining. We have to have one because one of our kids is special needs. Then we come to check into second room (having To drag six people's luggage back downstairs) and get adjoining rooms and we are told we're going to get ANOTHER $100 hold even though it was waived literally two days prior. The owner says that there are no exceptions and that it physically couldn't be done which was a blatant lie since they had done it two days before. And on top of all that the hotel charged us for the room which was supposed to be paid for with our IHG points because my husband is a diamond elite member. So we are now out almost $200 in addition to a total of $200 in hold fees on a credit card. If you're staying in GI or an IHG member I would suggest staying at another IHG hotel in the area!

This is really an A-Ok place to stay in GI. We came for the state fair and of course paid tourist…read morepremiums. The room alone was north of $300 but in reality it's really a budget hotel. The rooms were nice and relatively clean, but did have a lingering odor reminiscent of when I was potty training my son. The hotel does offer a pool and hot tub which the kids used and was perfect for their height. They also have complimentary breakfast, it's very small but again worked well for my family. Location wise it's very close to coffee shops, shopping, and entertainment. It was about 10 minute from the state fair grounds. Overall, this was the most cost effective with the amenities we looked for to make the most of our overnight trip.

The customer service was terrible and even though there was a blizzard and the roads were closed,…read morethey would not refund for me for our first night since we couldn't make it to the hotel until the next day, since we stranded. Expedia tried contacting them numerous times and they not approve the one night credit. I will never stay here again!

Check in was easy and the front desk person was nice. We had a goodie bag waiting for us on the…read moretable in the room. The room was bigger than expected! Very clean overall! I highly recommend.

The facility was very clean and pleasant. The handicap room was perfect for me with my limited…read moremobility. The bathroom was large. The walk in shower made it so safe & easy! Bars were well located within the shower & around the toilet. The staff were all nice, from the front desk to the housekeepers. Great stay!

This is an incredible hotel. Such great accommodations, friendly staff…read more My room is so well appointed. I am beyond pleased. Comfortable bed and it was quiet at night from outside traffic, noises, and other guests for that matter .

Bugs bugs bugs bugs…read more Room 206 has bed bugs and unfortunately I had to experience it! I checked the mattress upon arrival and did a clean sweep per usual. But boy did I miss one! I think it's been treated before but they are still here! I had bites the second night in and pulled my bed back and found remnants of previous bugs. I'm so disgusted

I have stayed in hundreds of hotels in my life...I have never been so poorly treated as at the…read moreRamada Inn in Grand Island NE....My family and I have never been so poorly treated by staff of any kind of business in our travels. I am truly at a loss of words. Despite the hotel restaurant losing our order and taking over 2.5 hours to deliver our food to the table with a half full restaurant, one staff member was overheard complaining that our family was being difficult to work with... While we appreciated the meal being comped....nearly all the food order was wrong and the food was incredibly under cooked. As we departed to relax in the lobby, my two elderly aunts in their 70's and uncle in his 60's were told to vacate the couches we sat on to relax after a horrible experience at the restaurant because "the area was closed". We were threatened with a security guard almost immediately saying "Do you want a visit from the police. I can arrange that for you folks". I have never left a negative review in my life; even for poor service I have experienced in the past. But this experience has been beyond words and there is nothing this facility can do to correct this. It is shameful and unacceptable a business can operate this way and I hope this review can make a difference.

Uncomfortable stay. Staff harassed us about the non-registered guests coming to the hotel for…read moredinner with us, and inviting their 2 kids to swim with our registered 4 kids. We were in town specifically to see these friends/family, they are the reason we were at the hotel. There is a policy to prevent large numbers of people/parties(understandable) , but this was not a party and staff was made aware. I was told I was "flagged" and if the unregistered kids swam they would be asked to leave. (Staff made it sound like this hotel has an issue with residents of the town sneaking in to use the pool and others hosting parties, but that's not my problem. That wasn't the case here, and the hotel didn't need to take that out on our group) Eventually grandma came in and told front desk staff that she would leave at night and stay at the home of those we were visiting, so the 2 local kids could be registered guests and swim. The staff agreed, but it shouldn't have gotten to the point of grandma offering leaving. We requested adjoining rooms. Staff said before arrival that would be accommodated, it was not. After I reached out to corporate regarding our stay, manager Rhonda reached out and gave me a half refund and half apology. She sent me a security camera screenshot of a member of our group in the pool, list of policies, told us we misunderstood, said grandparents and families are always welcome, and rambled on. She's unprofessional, lacks integrity and according to corporate, there is noone to hold her accountable. I did meet one hotel staff member that was friendly during the stay. And we found the bar/restaurant staff to be very friendly as well. We enjoyed the service, food and drinks.

Terrible for groups, do not recommend. Definitely stay down the street. They are over priced. We…read morehad a small gathering of less than 10 people in the lobby and at 10pm made us all go to the rooms. No common area. Very disappointed.

Customer service is great. The hotel itself is in need of a makeover, in every way. The pictures…read morewere not even close to the room we were put in. The bathroom was weird as hell, some sort of spaceship shower situation. The hallways and rooms smelled nasty, thank god for Ozium.