As we arrived to the campground we pulled up behind one RV who was already inside checking in. The check-in process got a snag when they owed us a refund which caused an issue at the register. (Had to wait for the owner). This was fine as things happen and we patiently waited as unit after unit (5) checked in and moved on. We were also met by a man on a golf cart who insisted multiple times we had to be going to site 15 because site 16 was a supremo site and was much more expensive....even though I told him multiple times our reservation (made a month before) was confirmed for site 16. His comments seemed to me to be based on the fact that we were in a rental RV. However, he was incorrect and we were kindly lead to our "supremo" site once the register situation was resolved.
Having traveled for 13 days we had 6 loads of laundry we were anxious to do right away so as soon as we arrived at the site we loaded up the laundry and headed to the 24/7 advertised laundry facility. We arrived to empty washers which was great and the loads washed within 27 mins each! There was no change machine so I took 2 trips into the store to get change. Then everything took a turn. We used...or tried to use all the available dryers. After putting in $3 each in 2 of the 4 dryers we noticed that they weren't working at all! At first we assumed that the clothes being towels and jeans they would take 2-3 cycles to dry due to the heavy fabrics however, after putting all that $ in and then opening the units you could see they never even turned! So I went into the office to get help. The very nice cashier was not able to start the units either so she then got a guy to come help (same guy who commented about the site prior). His first comment in front of us was, "we've never had issues before". I'm sorry but you do now! Finally, a woman with keys to the units and painted quarters was called to try to help us. She came in and put her quarters in and the units started! Why? I have no clue. Did they work for me NO, did they work for her cashier? NO, did they work for the guy, NO! Did she offer to refund my now $9 wasted! NO!!! Finally, it was working so although frustrated I thought ok at least they work now and we can move on. Well, I was wrong! We were in that laundry room for 4.5 hours because the dryer closest to the washer stopped working after the office closed and to keep it running we had to stand there holding in the start button and the dryer closest to the facility door after 5 cycles still had soaking wet clothes in it and we ended up moving those the the one really good Maytag dryer. I spent $27 on 6 loads of laundry!!!!! Appalling! Frustrated because it cost so much because the units weren't working properly, because it took 4.5 hours, and because now we missed our whole nice fireside evening on our supremo site doing laundry we went back to our camper and went to bed deciding we would just get up and cook breakfast on the grill provided on our site and then leave (because we only were there one night).
We all got up the next morning and took our showers in very nice facilities. Really the campground and the showers/bathrooms were really great! And honestly the girls in the office were so nice! I prepared to make breakfast.....tried to light the grill provided and guess what!!! NO PROPANE!!! If I was going to be there longer or had I had an opportunity to be on my site the night before I would have just went down to the store and told them (even though this amenity was offered with the site and should be checked prior to the arrival of a guest), but at this point I was so frustrated by our entire experience!
Later, the male owner stopped by and talked to my mom asking how our visit was and she explained all the issues. He said to go to the office and talk to Jill. However, I believe she was the one who helped me with the dryers and didn't even offer to rectify $ spent on the non working units! So needless to say we didn't bother! He did take the propane tank and fill it, but it was too late because we had already moved onto a different plan as we were leaving soon and didn't have the time to wait. He did explain that they haven't owned the KOA long however, my opinion is that having a nice facility with amenities is great but, if you don't correct service issues for customers better than you are doing currently then it won't matter! My experience overall was not great! read more