I asked for the bottom floor but when I got there the counter person said none were available so I…read morewas given a room on the third (3rd) floor! I got my things unloaded with the aid of the elevator and a hotel dolly, BUT then the elevator broke. I had to use the stairs for 3 flights. This, of course, was after 5pm so no service was able to come. Then, I found the tub faucet partly out of the wall. Water could run only half to the shower, half into the tub. Again, no maintenance available. I am 73, have COPD, and really struggled with having to use the stairs. I reported these incidents to Comfort Inn, and they sent me an apology. That's it.

A little loud, but with the nearby highway that is to be expected. The beds are comfortable and the…read moreshowers are clean. It is pet friendly, which is a big plus!

Our family of 5 stayed one night here on the way to our next stop. It was in a good location - we…read morewere close to lots of restaurants. We stayed in a suite - 2 queen beds as well as a sofa bed. It was such a large room; perfect for our family! The sink was separate from the bathroom, and there was a second sink in the kitchen area. The kitchen area had a mini fridge, microwave, and coffeemaker. There were plenty of places for everyone's phone/watch chargers. Everything was clean. A/C was cold. We did have to ask for a few more washcloths and towels, since we were 5 people, but the front desk took care of it. The hotel seemed quite full (we saw at least two high school teams there), yet we did not hear lots of noise, and had no problems getting a good night's sleep. Breakfast is included in your stay. Even with the two large groups staying at the same time as us, the breakfast was refilled often, so we were still able to enjoy all the choices available. There was bacon, omelets, toast, muffins, bagels, scones, cereal, oatmeal, yogurt, waffles, fruit, coffee, tea, juice, and water. The breakfast attendant did a great job. This was a great stay after a full day of driving! I would highly recommend staying here.

We rented a room for one night and the experience was amazing the staff were excellent and…read morerespectful and the room itself was great well cleaned and organized. I would recommend this hotel for anyone looking for a comfortable stay.

i love love love this hotel. its peaceful and the staff is super nice, they will accommodate to…read moreyour needs

New years eve, 2020, you had a Greyhound bus stranded in your town due to a snow storm. My nephew…read morewas on that bus. He'd been on it for four days, already a day behind schedule. He was desperately trying to make it to Plano, TX before his mom died. She had colon cancer and was on her deathbed. The bus , unfortunately was stranded overnight and guests were sent to your hotel. We called the front desk and spoke with Kathy Hernandez. She told us she was very busy and to call back in 20 minutes and she could help us. My niece called three times and was at last told by Kathy that she was wasting her time. Kathy said she was far too busy and my niece was simply wasting her time. I was furious so I called back to ask for a manager. Kathy said there would not be one available until the following morning. I told her my sister would probably be dead by then and that we desperately wanted her son to be able to say goodbye. Kathy said to call in the morning and talk to a manager. I begged her to please have compassion, what if it was her mother?? She hung up the phone on me. Zero compassion, no caring what so ever. She is a cruel person and I wanted to make sure you got this in writing for your records. My sister died that night. Her son did not get a chance to say goodbye. Five minutes of Kathy's precious time would have given him the ability to tell his mom one last time that he loved her.

Service was wonderful and the bed was very comfortable. Nice breakfast as well. Highly recommend!read more

Nice place. Friendly staff. Comfy beds. Micro fridge. Folgers coffee in the rooms. Clean and comes…read morewith a fly swatter. Free breakfast.

One of the most beautiful hotels I've ever had the privilege of staying in! Even before I get into…read morethe details, just know that if you're road tripping across Texas it is 100% worth driving an extra hour or two to stay here!! While the town of Big Spring isn't much to look at, this hotel has been resurrected from the dead and made to shine brighter than ever. Seriously, if you get the chance to look through the crazy renovation pictures in the lobby you have to see just how bad the condition was when the owners bought it! Despite the age, the elevators weren't worrying at all, and the woman at the front desk recommended a high floor to us for the view. I'm glad she did because it really was beautiful to watch the sun set across the vast flatness of Texas from the 11th floor. Before I get to the room, I have to shoutout how beautiful the lobby is. Grand staircase, beautiful decor, an antique car, informative history on the walls, AND an amazing bar and a great restaurant on site too. It's awesome, and my friend and I were both impressed by the drinks we got with dinner. We were all very satisfied with our dinners and the portions were generous. Customer service was also top notch in every aspect, and that's definitely not just because they gave us a delicious homemade chocolate chip cookie (omg so good). Now to get to the hotel room... first of all, it was HUGE! Probably the biggest hotel room I've ever stayed in. Two big beds with a generous amount of space around them, a full coffee bar at the entrance to the room, a big walk-in closet space, a vanity, and a huge bathroom that had a soaking tub AND a spacious shower stall. Honestly, we were stunned by the size of the room and that was only capped off by the comfort of the beds. After road tripping across Texas all day, these were absolutely magical. We'd wanted to stay in unique places on this road trip and I'm so glad we did because Hotel Settles isn't just beautiful, it's also comfortable and very luxurious in the accommodations and food / drink options on site! Highly recommend!!

Love this place so much and stay here every time we need to spend the night in this part of West…read moreTexas. Rooms are big and so comfy. Atmosphere is elegant without being snooty. Restaurant is top notch. The only place to stay in Big Spring.!

Very similar to other townplace suites ( the pillows/ couch). Convenient location off the freeway…read more If I have to stay the night in Big Spring again, I'd stay here.

Enjoyed the hotel. Just didn't like how the bathroom sounded like someone was banging on the pipes…read more The only way to stop the banging was to turn on the lights in the bathroom. I went to report it and I was told when it gets windy, it does that to all the rooms. I has to keep the bathroom light on and close the door to sleep. That was the only bad part of my stay but I loved the fact if I wanted to cook for myself, the cookware was present and a dishwasher! Complimentary breakfast was great too. Starbucks was walking distance away. Everything was definitely clean to my liking

Me, my husband, and daughter needed a place to stay due to a snow storm knocking out water and…read moreelectricity. Every hotel was fully booked so we tried Casabella and definitely have no regrets. That atmosphere was so beautiful; I'd love to come back and see it in the summer time. Thanks for your excellent service. :)

Lovely place in a surprising location (Andrews ;-). By far the nicest place to stay in town…read more Owners are pleasant and accomodating.

We hosted a technical seminar in town and worked with this hotel to accommodate our out-of-town…read moreguests. I did not stay myself, but all the feedback I received was very posibite. Our attendees found the rooms clean and comfortable, and the service was friendly and responsive. The front desk staff made coordinating the group booking easy and stress-free. A great partner to work with -- We will absolutely will be using La Quita for future events!

The hotel was clean and the staff was friendly. The beds were HORRIBLE. HORRIBLE, there was a huge…read moredip in the middle of both beds. We didn't have anywhere to be on Sunday so we didn't get to the breakfast until 8:35ish, closes at 9. at 8:50 what appeared to be the entire cleaning staff showed up to get breakfast before it closed at 9. That wasn't the best experience. (Pushed my son away waiting for his waffle) I don't care they eat but have manners. We'd stay again.

Hotel nice clean. Food. breakfast served everymorning. The…read moresausage greasy, biscuits hard as a baseball, maybe eggs sometime. Had to ask for and wait for someone to come cook food. Three days of 4 there had to go find breakfast elsewhere Hours for breakfast had two different times. You had to eat breakfast before 8am weekdays..What the heck it use to be 9am. Other quest missed breakfast too. Oh MGR had to cook food on Monday. I talked to MGR about food before leaving. Attitude stunk He did apologize and said I should have told him. I asked front person about food, she got MGR to fix the food. Again his attitude stunk. I stayed at this hotel in April.it was great. Dont know what happened. I will not go back and I have family in Andrews. t

Wonderful place for an overnight clean rooms super nice staff breakfast was awesome and don't…read moreforget to ask the waffle lady to make you waffles they are shaped like Texas! Will definitely come back here again to say thank you we appreciate

This place is the only 'chain' to stay in while visiting Lamesa (all the other places are no-name,…read moreshady type establishments). That said, their prices are ridiculous since they can charge whatever they want and the fact that since Midland's oil boom, they have an overflow people staying there while working. In the first room we had, the air would not get lower than 80 something and the mini-refrigerator didn't work and had water standing in the bottom of it. Second room (thank God!) had a good A/C and working fridge. When I asked the front desk about speaking to the manager (concerning the first room), I was told that he was in India and that the maintenance person did not live in Lamesa. Really? The person that provides maintenance for when something is broken doesn't even live here!??! Both vending machines on the 2nd and 3rd floor were inoperable and when I went out one morning around 7:00 and tried to come back in, the sliding door wouldn't open, even when I used my key card. The lady at the front desk couldn't even get the door to open!!!! The only reason that I finally got back in was due to me summoning some youngsters through the glass to pull the glass doors apart!