Sunwing's motto should be, "Leaving On a Jet Plane. Don't Know When (or if) I'll Be Back Again!" PLEASE PEOPLE, DO NOT BOOK THIS HORRENDOUS AIRLINE NOR THEIR SISTER COMPANIES, SIGNATURE OR SELL OFF VACATIONS. How is this joke of an airline still in business?????? Who the hell runs this company??? Its about time we take a stand against Sunwing and their affiliated companies. How many more hard earned hoildays will they ruin? My goodness, they seem to think they have zero accountibility for screwing people around. And they do ... heres why: Basically, sunwing does not care what they do with us cattle because they are on the fine line of legal accountability for altering flights, screwing peoples hard earned vacations, misrepresenting resorts (more later on this) and not adequately compensating clients for their fine line, legally and marginally correct actions in screwing clients and doing the aforementioned above. Just on the cusp of legally getting away with ruining holidays, creating insurmountable stress and forcing people to pay more for upgrades to hotels and practically non-existent airline add-ons such as 4 inches of leg room for an additional $200 canadian dollars for elite plus. As a designated charter airline they can legally: THEY CAN LEGALLY change your flight times with no notice. Decide to delay flight at the last minute for hours with no notice and to give you the happy experience of the last minute milk run flights along the way. Ours was lovely ... NOT. Could have flown to england faster from canada or mexico. By the time we got to our last minute milk run drop off flight in Edmonton there was a crew change (pilots, flight attendants), passenger deembarkment, their luggage being taken off and barely any drinking water left on the plane. The bathroom reeked. Lucky to get the last paper towel and square of toilet paper. 5 hour flight was 7+ hours. Not including not having a parking spot at the landing gate so sat on the tar mac another 15 minutes till they opened the door. THEY CAN LEGALLY decide to cut your honeymoon, wedding, cruise, pre-paid activities short by telling you you your 11 pm flight will now leave at 5 am. They can legally do this because if you actually spent and slept at the 5 or 7 nights at the hotel you booked, you are fair game to cut your holiday short. Cause you actually slept in the bed for allotted nights. They have covered their asses. What? Maybe you missed the scheduled goodbye party with the wedding family? Sunwing does not care. Again, ZERO ACCOUNTABILITY. THEY CAN LEGALLY MISREPRESENT THE ROOM YOU THOUGHT YOU PAID FOR. PLEASE BEWARE OF BOOKING ANY RIU RESORT AFFILIATED WITH SUNWING: Here's why: NEW CONTRACT BETWEEN SUNWING AND RIU RESORTS precludes Sunwing from offering any rooms with a view. WHY? This is not due to the Riu. It is Sunwing that buys out the crappiest rooms in advance and flogs them to customers online. THis is misrepresented by sunwing on line. Sorry, it means the crappiest rooms with no view. We booked our usual junior suite 4 months prior for a 2 week stay at the Riu Palace Pacifico, 5 star hotel.and asked for a king size bed. That part was good ... the king bed. Otherwise we got a room overlooking the next door complex roof with corroded air conditioners, whirring fans, construction and garbage. When I called the desk they said that sunwing only can now only offer rooms with no view. When I booked, sunwing did not say that nor tell me that they only offer garbage suites. EVERYONE on my flight had to change garbage rooms and took 1.5 days to change and settle down. The Riu charged us 280 extra canadian dollars for the 1.5 day inconvenience to change our room thanks to sunwing's marginal legal ONLINE REPRESENTATION of the junior suite. Notably, we have been to the Riu Palace Pacifico 4 times and I never expected Sunwing to not mention online that they no longer buy decent rooms from the Riu. Cover their little legal asses, that's what Sunwing does. I hope that the time I have taken to write this discourages anyone from taking Sunwing. I have read that Sunwing is now going to be taking over the failing Signature Vacations and Sell off Vacations. GOOD LUCK SUNWING. Hopefully enough people will have had enough of your abuse and will choose to not use a user. PEOPLE, PLEASE DO NOT BOOK SUNWING, SIGNATURE VACATIONS OR SELL OFF VACATIONS in the future. These people should not be in business and they continue to discount and ignore word of mouth and negative e-reviews but please read them and plan something less stressful and demeaning for your hard earned vacations. Notoriously late and noted for drastically altering flight times and milk runs, I won't even go into the over the 11 hour hell they put us through from our round trip vancouver/puerto vallarta flight that should have been under 5 hours direct. I am still paying for it physically, monetarily and mentally. Thank you sunwing for vacation from hell. read more

If you search "Sunwing Vacations" on Yelp, you will see four reviews. Please check the filtered reviews on the main listing: you will find that some of them are downright disgusting. Why are so many reviews filtered? They neither use profanity or disclose personal information. I suggested they are deliberately flagged by Sunwing agents. -------- As for my experience, I booked a vacation to Cuba. I booked a resort based on promises of it being quiet as I have severe insomnia. I got the loudest room facing the pool. The very WORST aspect of Sunwing's deception is that there is no possibility of a quiet room at Breezes Jibacoa: Buildings are of worst quality and have no sound insulation. I heard loud talking past 1am. I discovered it was people conversing in the outdoor dining area over 50m away. Walls and doors offer absolutely no protection against noise. Voices of passer-by and next-door neighbours are heard exactly as if they are in your room. When people wake up, the thumping from upstairs is unbearable. Absolutely inescapable is the loud, central generator for air conditioning runs 24 hours a day. But the worst comes from plumbing: When the toilet flushes upstairs, water descends like thunder, sounding at least twice as loud as in your own bathroom; And the toilet flushed five times one night. We were absolutely tormented by noise: Over four nights, my mother managed only 2-3 hours sleep. By Wednesday, she was exhausted and ill. Severe insomnia requires quietness, yet Sunwing acted in blatant neglect of the medical condition in a) providing one of the loudest rooms on the resort and b) recommending a resort that cannot provide a quiet room and c) doing absolutely nothing to prepare even relative quietness. Moreover, Breezes Jibacoa is a health hazard that gives contaminated food. During our stay, we ate only resort meals: After dining Monday night, everyone fell sick to absolutely terrible bouts of diarrhea. My mother also suffered severe vomiting following morning. My brother remained in bed for an entire day. I explained our treatment to Sunwing agent, but she ignored me completely. So I asked her to contact Sunwing in Canada, or to give me their number. She refused. When I insisted, she actually threatened to "call Cuban police and immigration." The manager called me a liar and told me to shut up. When I went online (only after the computer in the resort was fixed), to write a review, she immediately changed her manner and booked the next day flights back. -------- The airplane experience is also unacceptable: Drinks, followed by food is served only after a plethora of things that would be better done later: tourist card forms, customs forms, headphones, etc. Always remember to eat and drink ahead of time. If someone orders a beer, the attendants will process the payment on the spot, resulting in bad delays. Some attendants speak so fast on the intercom you cannot understand a thing. Someone joked about how the flight is departing to Calgary. What if someone didn't understand English well enough to know it was a joke? Actually, the plane was full of Czechs. The plane itself is very dirty and dilapidated. There were gum stains and garbage laying about. -------- You can read the CBC article below on just how Sunwing doesn't really care about customers: http://www.cbc.ca/n... read more

I went to Varadaro Cuba, Memories Hotel. I decided to take a one day excursion to Havana with my family. When I asked the front desk they told me to go with the travel group because taxis rip you off and get into accidents . So I paid $252.00 to go on this excursion to Havana. When we got to Havana and went to the first spot to visit a museum the tour guide said that we are leaving and by the time I walked out of the museum ( 10 seconds later ) the tour guide has left and I left me and I had lost my family. My young daughter ran and told the tour guide and the guide said oh your mom will catch up . Then when my husband and daughter went to the restaurant and asked the tour guide to go back to find me the tour guide lied and told them that I was with another couple and heading back to the hotel. When my family got back to the hotel there was no sight of me . The tour guide told them ohh hope you find your mom .I was stuck travelling from HAvana all by myself with buses and taxis costing me over $60 Pessoa horrified that something happened to my family . When I reached the Memories Hotel in varadero I asked to complain and the hotel staff told me that there Are no managers and they cannot help me . They told me when I go back home to call Sunwing and complain to get my money back . In the meantime back home my other daughter received a strange email asking for Randsom about me getting lost on the Havana tour . Luckily she didn't reply to the email and looked it up on the intranet . Therefore the tour guide that works for Sunwing and the hotel that is part of the Sunwing package donthis to people force them random which is illegal and these people should go to jail !!! When I complained to Sunwing when I got back and asked for my money back from the tour Sunwing told me no that they would pay $97.50 to my American Express card which is a lie I do not have an American sxpersss card therefore I don't know where they are getting this information . When I asked the to escalate to their CEO they ignored me. SUNWING iS THE WORST company' and I want my money back . Never travel with them . No customer service and they rip off people and have horrible people working for them that take advantage of tourists !!! read more

My recent experience with Sunwing and the RIU Guanacaste resort was nothing short of appalling. What was supposed to be a dream family vacation turned into a nightmare due to substandard accommodations, poor customer service, and severe health and safety concerns. Upon arrival, we discovered our room had not been properly cleaned--the pillows smelled of sweat and perfume, and one even had a blood stain. Despite repeated complaints, only some were replaced, leaving dirty pillows in our room for the duration of our stay. The resort was overcrowded due to oversold day passes, making it impossible to enjoy the facilities. We had to wait in long lines for meals, and the so-called "gourmet" dining options were unavailable for days. When we finally got a reservation, the service was appalling. My son was served Fanta in a chipped glass with sharp edges, and on another occasion, he was served raw chicken--completely unacceptable for a 5-star resort. The lack of basic hygiene at the resort was alarming. Sanitizer dispensers were empty throughout our stay, and the poor food quality and unclean surfaces likely contributed to my son falling ill with strep throat and ear infections. The on-site doctor caused him significant distress with her handling, leading us to seek alternative care elsewhere. The ordeal extended our stay, resulting in substantial additional expenses. To make matters worse, Sunwing offered minimal compensation and failed to address my concerns adequately. Their communication was dismissive, and it came to light that they shared my son's confidential medical records without consent--a gross violation of privacy. This trip, which took us three years to save for, left us with debt, stress, and bad memories instead of joy and relaxation. I cannot recommend Sunwing or the RIU Guanacaste resort to anyone seeking a quality vacation. Avoid at all costs. read more

I recently (January 2011) went on an excellent "Champagne" vacation with Sunwing. Before I can describe my great experience during the trip, I have to describe what amazing service I got prior to departing. I must note the outstanding service I received from Lauren O. at the customer service department. I was so pleased that I wrote an email to Greg T. (her supervisor) to thank them! I made the mistake of not booking directly with Sunwing/Signature, so the rep at the agency (Flight Centre) had entered information incorrectly for my booking. When I was reviewing my eDocuments I noticed the errors. To no avail I tried contacting the agency for help. In the end I phoned Sunwing directly and Lauren was able to save my vacation! I noticed the benefit of choosing Sunwing at the airport right away, the line for the check-in was moving a LOT faster than any of the other counters. The staff was very friendly and efficient. On the flights there was complimentary champagne, wine, snack, meal, chocolate, new release movie, enough room, and great service. At the destination our transfer was waiting for us at the airport.( Always look for the orange Sunwing shirt and blue pants)This was fast and easy both ways, as they also bring you to the airport on the way home. My Sunwing rep at the resort was Jorge Luis, he was friendly and helped me book 2 excursions. He was nice, approachable, worked 7 days a week and provided great info about excursions, flights etc. There were a few things that were discrepancies between what he advised and what occurred (like a fee being $7 instead of $5, and details about how much time is being spent doing what on excursions) But in his defense he may not know when these changes occur. Based on this experience I would definitely recommend Sunwing/Signature. I would definitely book directly with them in the future. read more

WG517-WG518 Horrible experience. We have booked direct flights since we travel with 2 young kids. 3 weeks prior to departure, we received an email indicating that our returning itinerary had been changed. There will be a stop in Toronto?! 06.17.2019 Montreal to Cancun flight: 3.5 hours delay. Never ever have we experienced it with other airlines. The Sunwing employee said our 9h10am flight had an engine "problem" and they have to wait for a functioning one to come. She added they cannot give us the Elite Plus seats we have paid for since she doesn't know the configuration of the new airplane. 3.5 hours later... we went in the airplane and realized there were some passengers from Toronto who are already in it! They were all looking unhappy since they were forced to stop at the YUL airport to pick all passengers from Montreal. 06.24. 2019 Returning flight ( Cancun to Montreal with a stop in Toronto ): Our 2:25pm flight was delayed to 7:50pm. When we arrived at the airport, the flight was delayed again to 9pm. No explanation from Sunwing. With a stop in Toronto, we arrived at 4am on 06.25.2019 in Montreal! Sunwing is now renting Eastern Airlines airplanes. The airplanes are very old. The seats are broken and uncomfortable. The smell is unbearable. I have read similar reviews from other passengers in social media concerning Sunwing. It looks like our situation was not unique. Strange... not the same flights... not the same destination...not the same dates but VERY SIMILAR situations. I let you think about it. read more

Toronto-Costa Rica August 5-12 2019 WG 725 If you are looking for a stress free vacation and flight I would advise against choosing Sunwing. Standing at 6'7 I made sure to prepay in advance for seats that I could fit in comfortably on my flight. When it came time to board we found out that Sunwing was not operating our flight but rather we were flying with Eastern Air in a jet with a completely different configuration and our prepaid seat selections were irrelevant. I found myself assigned to a seat that I physically could not get into unless my knees were tucked into my chest. In an effort to avoid this on the flight home I spent over an hour on the phone with Sunwing while I should have been enjoying my vacation. After an hour of circular conversation the representative promised first class seats as a compensation for our troubles, to which I was satisfied. But the surprises don't end there. Ten minutes before boarding we were called to the gate and informed our seats were broken and that we would not be flying in "Elite Plus", but rather assigned the same seats that I do not fit in. When I asked the representative what the purpose of pre paying an additional fee was if it would not be honoured on either flight, their response was that their only obligation was to provide us with a seat, not necessarily the ones we paid for. read more

I arrived at the hotel lobby at 6:50 a.m., expecting to catch the 7:00 a.m. pick-up bus arranged by Sunwing. The hotel staff, aware of my flight departing at 11:20 a.m., assured me that the pick-up time was indeed 7:00 a.m. Unfortunately, the bus never showed up, which left me with no choice but to follow the hotel staff's advice and take a taxi to the airport around 9:30 a.m. This incident occurred on a Saturday morning, yet the hotel staff failed to appear even after 9:00 a.m. Upon returning home, I filed a claim for the taxi fare. However, the company representative disputed my claim more than four months later, asserting that their records indicated I was not present at 6:50 a.m. when the bus was supposed to arrive. Given that my husband and I were the only guests at the hotel, I suspect an error on their part, but it appears that the company is inclined to shift the blame onto the customer rather than acknowledging their own mistake. It's not surprising that the company consistently receives poor evaluations due to their refusal to take responsibility for their errors. read more

First of all if I could give Sunwing no stars I would. This happened to a co-worker of mine and not me personally but nonetheless, I felt compelled to leave a review and share with everyone her experience. So, her flight was delayed in Toronto and she was flying with Sunwing to Miami to get on cruise for a week in Belize. Needless to say she MISSED her cruise because of the delay proposed by Sunwing and when she spoke with a rep all they said was they were unable to compensate her. WOW. So now, she is now out 5k from the missed cruise because of Sunwings negligence, and will have to spend her week of vacation that she had planned to spend on a cruise with her kids, in Miami, which she will probably have to spend another 5k for hotel fees/food. Great job Sunwing at appreciating your customers! For this reason I will make sure to never fly with Sunwing and will make sure anybody I know who plans on flying Sunwing knows of my co workers experience and will avoid them at all costs. read more

We have just returned from Colonial, Cayo Coco. Thank goodness we had only booked one week. This is rated a four star resort but I would say 2.5 would be generous. The bar staff have forgot how to smile or converse. We ran out of hot water 3 days in a row, just at supper time when we wanted to shower. We didn't even realize there was an entertainment staff. The buffet would run out of plates and tables, the special grills had huge lineups, there was no white wine for the last 3 days. The salt water pool was disgusting looking, although the fresh water one was lovely. Never an apology for a problem, just " that's the way it is!" We arrived Thursday night and on the next Tuesday I stripped the bed, so that clean sheets would be put on. It will be our last trip to Cuba after this experience. No one had name tags on, now we know why. As far as the airplane ride, it was fine, on time and no problems. read more

Let me tell my 'wonderful' experience with when went to Varadero, Cuba with a group of friends. Our entire plane's luggage with accidentally switched with the plane going to Holguin, Cuba.... WOOPS!!!! Ok, so that's not Sunwing's fault right.... right... However what happened after was a disaster: 1. Their personnel told us on the bus to the hotel that night that "don't worry you luggage is being bussed from Holguin tonight and all your clothes will arrive tomorrow morning". - ok no problem 2. Morning time, 10am, their personnel tell us "great news! the bus has left this morning and your stuff will arrive in the afternoon". They don't know who told us anything about "this morning". We should go buy swim wear, sunblock etc and Sunwing will compensate us. 3. Bags arrived 7pm, Sunwing never compensated for anything - offer $50 vouchers for the next time we use Sunwing. NO THANKS! read more

The most horrible airline I've ever dealt with. I booked the flight in November 2016 and since then every time I phone to ask pertinent questions, I find the customer service associates ill equipped to provide information. This is without a doubt a mickey mouse operation. I would NEVER recommend Sunwing Airlines to anybody. The pre flight seat selection can only be done 4 hours to departure. Strangely, they've selected a few cities from which you can select your seats. This information is not on their website. I was having problems selecting my seats and so I called to get some help. It was then that they told me that because I was flying out of Edmonton, I can only select my seats at the airport. Bottom line is stay away from this airline. They are awful!!!!!!! They get 0 out of 10. read more

I had the worst experience at sun wing airline. Especially when I ticketing at the front, the stewardess's attitude was horrible!! I was heading to Mexico from Toronto but they asked me ETA eventhough I did not need it. Until her crew mentioned my family don't need it, she won't even let my family get to the gate. I showed her my legal Visa but she kept looking for my ETA and pr card. I also asked her what's pr card, but what she saying was just, "P.R. Card". I asked her name after the ticketing but she never tell me her name because she afraid it going to be issued. It happened at 3-3:30am at number 526 check in counter. In may 26, 2019. I really hope everyone never had same experience like me. She totally messed our family's first emotional feeling of trip read more

We were told we were able to switch resorts (we were at the adults only and were recommended to move to the entertainment resort on the day we arrived) yet for the past four days they have not transferred us. We were completely mislead by the website about the nightlife and entertainment which was a large part of why we choose the resort we did. Despite our hotel being much more expensive than the other (both Oasis), we are being told we're not allowed to go to the other resort for the shows that we were lead to believe to were happening here. We are being brushed off by both our representatives and our hotel staff who refuse to assist to any way. Deeply unimpressed and will never be booking with sunwing again. read more

TOURIST BEWARE...STAY AWAY...SCAM....GRAND BAHAMA BEACH CASINO AND RESORT....FREEPORT, BAHAMAS...VACATION EXPRESS My husband was arrested for crimes he did not commit. Hotel staff knew he was innocent and did not get involved. He spent 2 days in a holding cell. He had to go to court and was ordered to pay $500 to the alleged victims. We had to hire an attorney. We were kicked out of the resort. All this happened on our first day there and we were traveling with our 7 year old son. This was the worst vacation of my life!!!! I thank God that we made it home. Don't let this happen to your family and friends.Stay away from Freeport, Bahamas specifically Memories Grand Bahama Beach Casino and Resort. read more

SunWing 0/10 No plane 24h check-in, but requires to check-in within a very narrow range of 1h and 4h. Return Travel form is a pain, they should know when you leave. Why would you need to bring a form to the lobby, wait one day and get back the stamped form. No price match. Sunwing stole 800$ from everyone in the group. The price dropped significantly and they never matched it. We meet people who payed 800$ less and had 2 more days in better rooms. Had a Sunwing employee join us on the dance floor, which isn't a problem, but then comes see me and a girl while talking alone on the side... The seats are so close to each other that some don't even have windows. read more

They have a 1 star average for a reason. This place refuses to refund or reschedule a family trip, even though one of the girls WAS IN A COMA FOR 5 DAYS. She only woke up a day before their vacation was supposed to begin. Tell me how on earth is this family supposed to go jaimiaca while they're in this horrible situation that happened so suddenly. What? Huh? Are they supposed to travel and leave their teenage girl in the hospital by herself? Or bring her even tho she can't even walk around eight now and recovering !? This company prides itself on "caring"... They absolutely don't. Just don't book your vacation with this heartless money stealing company. read more

Don't book with Sunwing if you can avoid it. They will mislead you, advertise falsely to you and ignore you or patronize you if you complain. My wife and I booked from their website what we though was a deluxe ocean view room in Negril but the room they pictured wasn't a deluxe room at all. It was a premium room that the hotel wanted $960 more to upgrade us to yet the picture attached clearly labelled the room as deluxe. We got a deluxe room but it looked nothing like the picture attached. Sunwing, it's reps and agents were unwilling to upgrade us and couldn't care less about us. Customer service is non existent there. read more

Beware of time changes on your flight and lack of business ethics. I booked a flight for 6:30 am because of a cousins wedding at 5:30 pm the same day. Sunwing changed the flight to 16:00 and gives zero compensation when I had to book with an ethical airline like Air Transat in order to make my cousins wedding. Sunwing lost a customer who has used them 4 times to book over $40,000 in vacations for a credit to one flight. They do not care for their customers and I will never book with them again and I highly recommend NOBODY book with this unethical company. read more