Thank you to our lovely driver, who greeted us in arrivals, carried our cases from the terminal and delivered us safely to our hotel. read more

Suntransfers - #Suntransfers Costa Adeje - Airport Shuttles Near Me - Barcelona, B

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This dishonest company has repeatedly promised to refund our money for a trip canceled due to Covid, but will not. Their live chat is linked only to a bot and the phone number is also a scam- I waited for almost an hour and was informed from the beginning that I was caller #1 in line (ha- the punchline being the "workers" simply never picked up). My repeated e-mails were initially returned with agreements to refund, then a day later each time, I was sent yet another request to accept a voucher instead. When I replied that I could not, they said they would refund, but they never did. This cycle repeated more than once. read more

Booked Sun Transfers to and from our resort in Puerto Plata. Cabs were on time and got us where we needed to be quickly. Despite a slight language barrier, both drivers were friendly and pointed out highlights and interesting things on our trips. Customer service was also great! I was worried our 3-hour delayed flight would cause my driver to reschedule, but a representative assured me that the driver would be monitoring our flights and would adjust accordingly. And of course booking was cheap- 65.57 Euros round trip for four people. Will definitely consider booking Sun Transfers for my next airport transfer. Note: Be aware that if you're booking from the US (not sure about other countries) you may receive a small foreign transaction fee, as the company is based in Spain. read more

I booked and paid for a Suntransfers taxi to collect us on arrival at Corfu airport. I'd been trying to contact Suntransfers all day to let them know our flight was delayed but it was impossible to get through to anyone, just Suntransfers appalling 'live chat', which is just a bot spitting out phrases. We arrived an hour and a half late but the Suntransfers booking voucher was clear they monitor flight arrivals. However, when we arrived, there was no driver. We checked the arrival point, we wandered around all the outside, checked inside (Corfu airport is small) and no driver. After 15 minutes, we gave up and got another taxi. This would have been bad enough, but Suntransfers point blank refused to refund me! They pretended the driver was there all along (he wasn't - Suntransfers rang me when I was 15 minutes into my journey in the other taxi to say he'd arrived) and then said they would only refund me if I could prove the driver wasn't there! Suntransfers is unreliable and can't even acknowledge and do the right thing when they cocked up. read more

I had reserved a taxi in Cancun. When I finally saw a sun transfers agent they informed me that my ride was cancelled. I was charged anyway. This was deplorable read more

Horrible business and customer service. I'm at airport now on way to Rome (arriving tomorrow) but my connecting flight to JFK was cancelled by Delta and I had to change airline and flight time. I'm now arriving 1 hour and 15 minutes later than planned. I called the company to let them know and a very rude person basically told me I'm screwed and would have to make a new booking and pay for it. Are you kidding me? He says the connecting flight from JFK to Rome is still on time so that's all they care about. I would never book with this place ever based on such a ridiculous, unfriendly policy. Be warned and dont trust their Gold protection that says you can cancel if a flight is cancelled. Absolute crooks. I hope the $58 euros they stole from me is going to be worth the negative reviews I will be leaving on every review platform I can find. read more

If I could give no stars I would. I had used them in the past and it was great, this time the worst. American Airlines cancelled our flight, I let them know as soon as we knew it cancelled. I purchased their insurance which turns out only covers if you cancel the transfer before your flights scheduled departure time. So because American Airlines delayed and then canceled the flight I can't get a refund because it was after the original scheduled departure..... not sure I understand how that's my fault but they told me to try claiming it on a different insurance to see if they would pay instead. Once we finally arrive I spoke with them the day before departure to make sure everything was good to go for a transfer from the hotel to the airport. After some talking they got it all taken care of. Fast forward to the next day 1 PM time for departure no one shows up. I reach out they forgot to dispatch a driver, they finally arrive at 1:30 in a small Kia car which I had reserved a private minivan because we had three passengers with five bags. Our luggage didn't fit in the bag we had to carry it ourselves in the car. Once on the road he asked us three times if we were going to American Airlines and still proceeded to drop us off at Delta. I sent an email reaching out asking for a refund for both portions as you left us stranded for a half hour we almost had to take a taxi and we were running to our gate. I was refunded $13 of what cost me almost 100$ when it was all said and done, that's what they think is a fair refund..... don't ever use them!!! read more

Suntransfers - Airport Shuttles Near Me - Barcelona, B

This sounded like a great service, but their reservation web site is killing me. I tried to reserve a taxi for the next morning. First I entered all my info in the web site. At the last screen I t didn't let me reserve and asked for late booking code because it was less than 24h away. Then I chatted to a support agent and gave him all my info. Then I went back to the web site and had to enter all my info plus late booking code again. Then the web site didn't accept the late booking code. Then I chatted with another support agent. When the second agent got unresponsive, I gave up, I had already spent one hour of my vacation on a simple taxi reservation with no end in sight. read more

Don't get SUNTRANSFERS! Driver did not show up. We had to call their number and we were made to wait. No driver came. After waiting for an hour, we had to leave as we had to catch an appointment. Sun Transfers refuses to refund our payment claiming that we should have waited for the driver. We waited for an hour! We just had a 20 hour flight! The driver should be waiting at the arrival lounge as promised in their website. It's very to easy to get a taxi in Barcelona airport. We just wanted to get a big van to fit 7 people and our luggage. We've used SUN TRANSFERS in other European cities and did not have a problem before. SUN TRANSFER BARCELONA is very unprofessional! read more

On time, great customer service, friendly. Used them for pick up at the Milan airport and Rome airport drop off.

I booked for us to be picked up at Barcelona Airport and taken to Cambrils. Our party was arriving on two different flights, ours was fine, but the other was delayed by almost an hour. I was worried the driver would be anxious to go, but he was more than patient and kept telling me to relax :) Him and my husband went for a couple cigarettes and chatted. When everyone finally arrived he got us settled in the van and had cold juiceboxes and bananas for the little one and cold bottles of water for us. He asked if we wanted to stop for a stretch a while out of Barcelona and we pulled over to grab a quick coffee. He chatted to us the whole time and was super friendly. I would definately use this service in the future!! https://www.tripadvisor.ie/ShowUserReviews-g644325-d8121873-r409529814-Suntransfers-Torroella_de_Montgri_Costa_Brava_Province_of_Girona_Catalonia.html# read more

FAILED TO PICK ME UP!! Upon arrival I followed the instructions given (stating that driver would be in front if a cafe in a specified terminal). Far from home, no language skill and exhausted I called after a long wait and was told the driver "drove by". Suggested they update their meeting point directive and spent obscene money on a cab. Called daily to confirm return to avoid more issues. 7am pick up for my 7pm flight was "only time available". So I was rest at 6 46, waiting as directed. Never showed up. Was told they thought I wanted to set up a private transfer due to time issue. Was given refund (*in word only. Not on my card as of now). Was not given back lost sleep, lost time, or lost fees on alternative bookings. Thus us a predatory, dangerous company. Avoid them. read more

PUNTA CANA ... no service on arrival (it seems that there is a correspondent) so you are looking for a long time On the return - MARCH 7, 2018 - the driver has appeared - probably too hurried ... or he found another customer to be paid a second time ... To avoid missing the plane we had to take another taxi! No discussion possible to be reimbursed the 80 € we had to pay another taxi There are enough taxis not more expensive in front of the hotels to avoid the risk of paying in advance! BIG SCAM! In addition the only contact is provided by American or Latin operators incomprehensible with notions of basic English TO AVOID read more

We ordered a mini tour bus with room for 15 people. Got a 20 year old beat up Mercedes Sprinter with no Air Condition. Also: the driver kept less than 5 meters distance from the car on front - doing 120 km/h. Extremely irresponsible driving that made us very scared. Steer clear of this operator. read more

Suntransfers - Airport Shuttles Near Me - Barcelona, B

DO NOT USE THIS COMPANY. EVER. UNLESS YOU WANT TO BE PULLED OVER BY BARCELONA POLICE ON YOUR VACATION... AND THEN HAVE YOUR PASSPORT TAKEN AWAY. My family and I (Total 4 passengers) were picked up at Barcelona airport on Tuesday 8/11/15. On the way to the hotel in Barcelona city, we were stopped by the police. Apparently the car and the driver were NOT licensed to transport customers in Barcelona. The police demanded that we hand over our passports. It was a difficult situation as the driver did NOT speak English and the policemen did NOT speak English. We were scared and did not know what to do. We were about two blocks away from our hotel so I called the hotel and the hotel manager walked over to help translate. The police told us that we were part of an illegal operation and documents were filed. Because we were stopped by police for nearly one hour for questioning it was obviously a very bad start to the vacation. The driver, as he did not speak English, could not offer any explanations. Nor did he even offer an apology for our time and emotional distress (passport taken away in a foreign country? Having police yell in your face?). This company's unprofessionalism is nothing short of despicable. I shudder to think how many other customers have had this happen to them. read more

What a wonderful service! My husband, 9 month old daughter, sister and I flew to Paris. I searched all of the different options, when it came down to it we were going to have too much luggage with the baby to take the metro or a shuttle. The last time I was in Paris 6 yrs ago my taxi got into a minor accident on the way to our hotel and couldn't even find our hotel! It was horrible! I decided to go with a car service this time and let me tell you - it was well worth it and was actually less expensive than taking a cab! When we arrived in Paris the driver was waiting directly outside of the baggage claim with a sign that clearly had my name. He took one of the carts of luggage to help us get out to the car. He packed the car and then unloaded it. The ride back to the airport was equally as helpful! Will 100% use their service again!! read more

DO NOT USE THIS COMPANY! THEY ALMOST MADE US MISS OUR FLIGHT AND THAT WOULD HAVE RUINED OUR TRIP. If I could give no stars I would. We used Sun Transfers in Spain 3 times. The first time in Madrid they showed up to the airport an hour late. We were exhausted from a 10 hour flight and just wanted to get to our hotel. We looked for the driver in the arrivals area as the instructions said to do and he was no where to be found. There were plenty of other drivers waiting there with other people's names on signs but not ours. Finally after 3 calls to Sun Transfers and after an hour of waiting, our driver showed up. We used Sun Transfers again when we arrived in Barcelona. Again there was no driver with a sign with our name on it in the arrivals area. This time the driver showed up after a 15 minute wait and 1 phone call to the company. Not ideal, but not terrible. I guess the third time is a charm. The worst experience we had was when we were leaving Barcelona and booked SunTransfers to take us to the airport. We were in the hotel lobby and ready to go at 8:30 as directed by the company. They said to call them if the driver was 5 minutes late so I did. They said they needed to call the driver and they would call me back. After waiting 10 minutes without a call back I called them again. They told me that the driver was delayed and they could not guarantee that he could get us to the airport on time so we should take taxis. They told me to email them the taxi receipts and they would issue me a refund. The refund is still pending - we'll see if they actually follow through and issue it. We barely made it to the airport on time because taxis were scarce that morning. We were traveling with a group of 8 and had we missed our flight, rebooking 8 people would have been very difficult if not impossible. Sun Transfers almost ruined our trip. Do not use them. They are not reliable. In fact, I'm not even sure they are a real company. read more

Our driver came five minutes early with our reservation open on an iPad. He parked and came into our hotel lobby to find us! His van was large, sleek and clean. Plenty of room for our large luggage and four adults. Skirting traffic and playing soft classical music on the radio. A smooth and soothing ride through Barcelona to the airport. Will definitely use Sun Transfers again. read more

Amazing service courteous and very responsible. They were very accommodating, and great comunication. read more

BEWARE BEWARE BEWARE AVOID AVOID AVOID This company will willing take your money in advance and not provide the service. Tried for over an hour to find the driver at the airport and tried calling numerous times, No luck (international number calling from Singapore on a global roaming phone) No driver. Sent an email as soon as we reached the hotel (must contact immediately or no refund). Must wait 20 days for a response and then of course no refund. Lost our money due to no fault of ourselves. Learnt a good lesson if this company can not provide you with a local number for your transport you are in trouble. Make sure if you are checking TripAdvisor you go back quite a few pages as some of the reviews are along way back but only a week old with all the same issues as we experienced. read more

In August 2018, I booked and paid for a transfer from Bologna to the airport for January 1 2019. They sent me a confirmation and a voucher and charged my credit card. Their voucher says there's no need to reconfirm the reservation. Don't believe that! I always reconfirm and as is my custom, I reached out to Suntransfers customer service about 10 days out to check on my paid reservation. Finding how to contact their customer service took some digging, and at first I received just an automated "we'll get back to you" response. After several days they finally responded that they could NOT provide the transfer due to a big event in Bologna. (In the early morning)! So after 5 months of holding my money and they promising a confirmed transfer, I had no ride to the airport on early New Years Day when cabs are hard to get. Worse, I really doubt they would have informed me and I'd be waiting for a ride that would never come! Fortunately my son-in-law booked me a transfer with Viator. They reconfirmed and showed up as promised! Apparently, not deterred by that big "event". So, If you do use Suntransfers, be sure to reconfirm with Customers Service because you may find yourself without a ride. Me, I will not be booking with them again. By the way, only after I called them out on holding my money for 5 months, did they offer me a 10% discount on a future service along with my refund. No offer to actually get me a transfer. Nope. Not good customer service. read more

They provided a good reliable service for a good price. No complaints about their service andI reccommend using them.

I traveled extensively and I had a variety of experiences airport transportation. Suntransfers is the worst by far. To begin with, they did not show up at CDG airport to pick up my family. They had all the info, they confirmed the booking by email 2 weeks before travel and re-confirmed 48 h before. They did not show up. After a total number of 4 phone calls and 1h wait, we were told to take a cab. A day before the return flight, I called to cancel the return drive because I did not hear from them as promised and I did not want to miss the flight back. They said that they do only 48h cancellations and they do no exceptions. I asked to at least have a text message when the driver is on the way. I should mention that I paid additional fees for texting and for gold protection (insult to injury!) The return trip was an improvement, in that the driver did show up, albeit 10 min late and without texting. What made this an abysmal experience is not that the driver did not show up and did not text. Things happen. The way the situation was handled afterwards however was a perfect display of devotion to bureaucracy and no thought given to fair service. I am told that there is an investigation (they do not believe me that we were stranded in the airport? are they already imposing financial penalties on a driver?) and in 20 days I will be contacted. No mention if they even consider a refund. Despite my very gold protection and a record of desperate phone calls and emails that prove that I did not recieve what I paid for. After a total of six phone calls and ten emails, I am convinced that Suntransfers philosophy does not include consideration for the customer. If the local drivers are OK, things go smoothly, but if something goes wrong, they do nothing to help or make up for inconveniences. They fall back on a convoluted bureaucratic process that is all about them and not about the customer. read more

The driver was waiting for us outside arrivals as promised and fantastic, just like having a private tour guide. When we left the resort the next day we felt familiarity with some of the locations thanks to all the information he provided enroute. Great experience and would definitely use Sun Transfers this again. read more

SCAM! THEY NO SHOWED and say NO REFUNDS now. I had small children with me outside of the country so I wanted things to go smoothly. THEY NO SHOWED! Another couple was there and they used Suntranfers as well, there driver was not there either. This company will not even start their driver until you call them and are waiting. I was on the phone for over an hour and they kept saying the driver will be there soon. It's TOTAL SCAM! Use a different company. They won't even refund my money now. The Operator on the phone was laughing at my situation. TERRIBLE! read more

Unfortunately, we booked and changed the pickup, we emailed and called the day before and they still managed to get it wrong. To make matters worse they were 15 minutes away and refused to come and pick us up, we have a 2-year-old and we had booked car seat for her. the fact we had a small child made no difference to them. I must have asked nearly a dozen times if they would still be picking us up, they just kept telling me it was my fault - which it clearly was not. I have given them several opportunities to reimburse our additional costs/refund us which they have refused I could and would never trust this company, I would rather pay a little more for a reliable company and if you have children and need child seats then this is probably an important consideration for you. Had they have come back for us I would not even post this, mistakes do happen, it is how you deal with them that makes the difference leaving people stranded with a small child is inappropriate in my view. read more

Driver turned up before time, was very professional, car was clean. Price seemed competitive against other providers. Just beware that a confirmation email is not a guarantee of service, a voucher is. I realized that our first trip was cancelled only when we arrived at the airport, luckily a Taxi was available. Good service, if you book in time. Would use again. read more

Its when something goes wrong that you really learn about a company. They driver wasn't there, after 10 mins of hell of people trying to sell me taxi service, I finally found a number for them, its not in their reservations, and the local number didnt work. Had to call the US, and they did pick up and I chatted with support who wanted information about where I was (as if I am an expert in Santiago Airport!!) . Guy with no english and no sun transfer sign did appear after I spent even more time wandering through the mayhem of arrivals to take me a van, not a car as I had booked. I did get to my destination. Sun transfers reply to all the above, sorry, but our terms and conditions state we did nothing wrong. I wont be using them again. read more

DO NOT USE THIS COMPANY. We confirmed our pick up 3 times. My daughters and I waited out in the dark at 4:00am for our driver, who NEVER showed. When I called the number on the ticket the customer service rep told me he didn't know what had happened and to just flag down a taxi - not so easy at 4am. It has been over a week and I am still waiting on a response and REFUND from the company. DO NOT USE THIS company. We traveled to 5 countries and never had an issue until we signed up for this transfer company on the last day of our trip. It looks like we are not the only ones who had drivers no show given the reviews noted below. Don't make the same mistake. Ubers are cheaper and clearly more reliable. read more

Upon my collection from kiev airport I was greeted by the driver and quickly taken to my hotel in the city . My return flight was cancelled the day before I was due to be picked up by sun transfers so I called them to inform them and reschedule my collection from the hotel to the airport. I spoke to customer service and informed them of my flight cancellation and asked them to reschedule my collection the following day for a later time. I was then informed that they would not reschedule my booking and what I had paid on my original booking was non refundable and that I would have to pay again in full and make another booking if I wanted to reschedule my taxi back to the airport. I decided to make my own arrangements for a taxi back to the airport as I was not going to be ripped off by Sun transfers and forced to pay twice just because through no fault of my own my flight had been cancelled. Very poor service and I will never use them or recommend them again read more

Worst company ever. First of all they are the middle man and make the arrangement with other cab service companies to pick up and drop off. Arrived at the airport and no one there to pick us up. Couldn't get in touch with anyone. No phone number for them. Took an hour to find somewhere to in get touch with them from one of the other drivers at the airport. They couldn't find our paid pickup info. Had to wait another hour for them to arrange for someone to pick us up. Then on the return trip back to airport 5 days later again no one came to the hotel to pick us up and it was shown as a no show since no one was in the lobby. Was only able to speak with them thru a chat app at which time they told us a driver showed up at 1:30 am to pick us up. Told them our flight didn't leave till 1:30 pm so why would someone show up at 1:30 am. And why if a driver showed up wouldn't they call us and say they were in the lobby or at least go to the front desk and have the front desk call the room. After talking with them for an hour was told by them it would take 30 days for someone to respond to us about this and more than likely won't receive a refund. I ended up having to go to the front desk and pay for and arrange for another company to come and pick us up. Never again will i use them. Contacted the hotel who recommended them on the website and they are reviewing them. read more

BEWARE THIS IS A DISHONEST COMPANY - I booked an airport transfer for my daughter 36 hours before she was due to be picked up due to an emergency. This was late in the evening. The next morning the family hosting her contacted me to tell me that in the end, they would be able to pick her up. I immediately reached out to Suntransfers to ask for a refund explaining my situation and the fact that given that she was a minor, I much preferred the family picking her up. I knew that they have a 48h policy, but given the circumstances and the late booking I was hoping they would still consider giving me a refund. Not only did they refuse to refund me but they also said they don't accept unaccompanied minors as passengers so my booking was not valid anyway. Nowhere is there a warning of the no minor policy when they take your booking online nor do they ask for the age of the passenger, so I didn't think this would be a problem. In summary, they told me they would not have taken my daughter at the airport as my booking was against their policy, but they would still keep my money even when I was trying to cancel it. Their justification was this restriction is listed on their policy page (who goes on to read the fine print of the policy when booking???) and they "did our best in order to give you a good service". What good service?? What service?? This is the most dishonest company I have encountered in a long time. Do not use them. read more

Booked a transfer from Hurghada airport to a Safaga Hotel. Address selected from a pull-down menu. The driver said the hotel was not existing and, after a call to the hotel, left us at another taxi (that knew where the hotel was...). Help desk, immediately called, provided only a mail to make a complain... No excuses, no refund: ABSOLUTELY AVOID THIS COMPANY ! read more

DO NOT USE! THEY CHARGED US THEN THEIR DRIVER NEVER SHOWED UP'; THEY REFUSE TO GIVE US A REFUND My family and I took a trip to Paris and scheduled a Sun transfer to bring us to the airport; it was scheduled to pick us up at 9:35. At 9:25, the 4 of us went outside to wait on our 1 way street. We waited for 20 minutes in sheer panic of missing our flight then we went to a hotel nearby to call the number on the voucher. However the hotel representative told us the number would not work so we just called a taxi as it was almost 9:55 and we had to be at the airport for 11 (the drive was about an hour from where we were staying). We attempted to contact the other method indicated on the form however because allowing you to connect with a live agent, you have to get past 'Amy' their online representative. Which is extremely difficult. I was only able to get passed her after we spent 30 minutes at the airport. We then requested a refund however they are telling us that the driver told them that we were not available for pick up. Suntransfers took a wonderful vacation and turned it into a nightmare in all of 20 minutes. read more

I used ST for transfers to/from CDG and the La Defense region of Paris. Almost trivial to book. Driver was on time, courteous, and spoke excellent English -- a real win for me because my French is limited to cooking terms. :) Vehicle was clean and comfortable. Most surprising of all: the price was only a few euros more than a round-trip taxi fare. This is a no-brainer. I will use ST for future airport transfer needs when travelling. Highly recommended. read more

With 6 traveling we were looking for an easy way to get into Barcelona city center considering jet lag and baggage. Sun Transfers was perfect. Vehicle was great and driver extremely helpful. read more

I ordered taxi from a hotel in Punta Cana to get to the airport for 22.30. Driver showed up at 22.49 when I was already in another taxi car, opened a door of this car and start yelling at me trying to persuade me to sit in his car. This was very rude and pretty scary. Of course, I stayed in the local taxi car. When I requested a refund, customer service specialist told me that I am not eligible for a refund as I took another taxi car. I don't understand why I should have waited for their driver for 19 minutes taking the risk to miss my flight. FYI - they will wait for you for not more than 10 minutes though. Terrible and intimidating experience, please stay away from this business. read more

And to think we were considering taking the RER then finding our way for the first time to the Metro system, in order to find our Air Bnb! I am SO THRILLED that Sun Transfers was recommended to us before our trip by a colleague of mine. It was so easy to use, esp with their 24/7 chat icon available to help w/ the reservations. They were on time, professional and it was so amazingly easy to have them waiting for us at the airport to take us directly to our Bnb! Thanks Sun Transfers, you made the transfer to & from the airport affordable and so amazingly easy for us. Much appreciated and would definitely use this service again! read more

The first time we used this company, our driver was about 15 minutes late taking us to the airport. I thought, not a big deal, just a one time thing, whatever. But then we booked an airport transfer through Sunttransfers and when our flight arrived, there was no one there to pick us up. After contacting them, they stated they will investigate and call us back in 5 minutes, they did not call us back. We then called them back again, we were told "to just find a taxi" and they would refund our paid money and reimburse the taxi fee as well. When we arrived home from the trip, they refunded the money we originally paid, after 2 weeks, but not the taxi fee. They also didn't respond to my email regarding this issue. I will absolutely not use this company again and wouldn't recommend anyone else use them. They are unreliable and flippant about their negligent service and customer service issues. read more

W got delayed at Heathrow so contacted Sun Transfers (we were going to Lisbon) - with more than two hours notice as they ask for in their terms. I was then told that all they could do is cancel the transfer, without refund. No rescheduling. I've since talked to someone from their "quality" department who decided that the terms and conditions are different to what's on their website and will not issue a refund. I would not use these guys because as we all know flights can be delayed or cancelled. Don't fall for their claims of being able to claim it back on travel insurance either as we all know there's huge excesses on that. read more