We made it through customs and immigration easily after arriving in Barcelona and found our driver from Suntransfers. We booked premium taxi round trip transfers (luxury sedan) with Suntransfers and I highly recommend them. The price quoted was reasonable, their website is easy to use, the drivers were ready for us, and the cars were nice and clean. ​ During the middle of our vacation, I changed our pick up time with Suntransfers for our drive to the airport. The change was easy to make and I received confirmation. At 7:30 on the dot our driver arrived and helped us with our luggage. We were dropped off directly in front of the Aer Lingus counter and proceeded to check in. We highly recommend booking Suntransfers. read more

We had a 9:45 confirmed reservation Pick up in Barcelona Airport. The Flight arrived earlier than expected supposedly the Driver got there at 8:00 am and said he waited an Hour for us not checking with Airline about massive Delays. so he left. When we notified the company to tell her we were at the airport at 10 after 10. They told us there was nothing they could do about it and wouldn't be sending another car. So they literally left us stranded at the airport. Lucky who took a regular yellow cab, which was half the price will never be using this company again. read more

I would give Suntransfers zero stars if this was possible. The most horrible travel experience I ever had. I was in continuous conversation with their driver at Anatalia airport through WhatsApp while waiting for my bags when he informed me that Suntransfers moved me into "no show" state and he has no future responsibility to wait for me and transfer me to my hotel. Ended up after some conversation they agreed to pick me up if I pay cash. I filed a complaint with Suntransfers and after back-and-forth email exchange, they told me that this is my fault and refused to give me a refund. I think they simply make money cancelling services 1 hour after your plane landed, probably do not have any car fleet at all, the driver I was talking with literally told me that he works for local company and after Suntransfers moved me into "no show" state they have no responsibility at all. read more

had a very troubling and unacceptable experience with individuals claiming to represent Sun Transfers. After responding to their Facebook ad for driver recruitment, I was contacted by two men--Alex Varga and Jan Myroshnikh--who claimed to be managers and offered me a job in Zagreb, Croatia. I live in Prague, Czechia, and was promised that my travel expenses (fuel, Austrian vignette, and hotel) would be paid upfront, so I wouldn't bear any financial risk. We agreed I would drive to the Czech-Austrian border, and at that point, I was supposed to receive confirmation of hotel booking and reimbursement. However, nothing was arranged as promised. Despite multiple reassurances and claims of "mistakes," I continued as far as Linz, where again, the hotel was not paid for, despite further promises. Then the situation escalated. One of the individuals, Alex, became extremely aggressive and vulgar. He posted a photo of me and my young child (taken from social media) along with my home address and phone number, calling me a thief and posting it publicly on several Facebook and Instagram pages. He also threatened me directly, saying they would find and harm me. He even sent a photo of my home. This kind of behavior is not only unethical but also potentially criminal. If Sun Transfers is associated with or employing people who beh read more

Do not use Suntransfers. We had booked a transfer from Buenos Aires Cruise Port to our hotel. The driver never showed up and we received no notification. After three calls to their customer service line, they finally called back and told me that the driver was not coming and to "take a bus." They left us sweltering for 45 minutes without notification. They did refund my money but refused to pay for the taxi fare caused by thyeir negligence. They are unrealiable, rune and uncaring of their customers. I would gtivbe them a zero rating if I could. Beware of this company!!!!! read more

I booked a private car for return transfer - specified it must be a car for my 81 year old mum to get in and out of - queried it by email in Nov , recieved an email direct from sunransfers.com stating " "Thank you for your email.We confirm that your vehicle is not a minibus but a regular sedan, so it will not have large steps to access.Your booking is fully confirmed. You will find all the necessary details regarding your transfer(s) on the booking voucher that you have received by email.Our drivers are experts in airport transfers, they monitor the flights and they will be ready to pick you up once you have passed the passport control and luggage claim. In case of any unexpected delays please get in touch with us as soon as possible, by contacting any of our priority numbers on your booking voucher. The driver will wait up to 60 minutes after the flight landing time. If I can be of any further assistance, please do not hesitate to contact me." And guess what we got - minibus with 4 high steps that my mother cannot negotiate easily - I showed the transsfer company in Tenerife and they just laughed and said we don't have cars. Then the driver could not put the luggage on or off the minibus - so myself and a passwerby put them on and lukily for me another person helped us with them off. I tok photographs of said minibus. I waited for the return journey becuase if we got a car then I wouldn't of complained - but what did we get - a bigger minibus for 2. I videoed us on this. I complained the next day to suntransfers with email from employee and photographs and video and specific instruction on my booking form. Recieved a very insulting and scatimonious reply with an offer of 21.00 Euros when I had paid over 100.00. " Dear xxxxxxx Thank you for taking the time to share your experience with us regarding your Suntransfers.com booking xxxxxxxxxx As a company committed to delivering high standards of customer service, your feedback is very important to us.We are sorry to hear that your transfer did not go as smoothly as expected, and we sincerely apologise for any inconvenience caused. Please rest assured that the matters you raised have been reviewed and followed up with the relevant parties.Kindly note that, as stated in our terms and conditions, we make every reasonable effort to honour your preferred vehicle type. However, depending on operational availability, a vehicle of greater capacity or multiple vehicles may be provided as a substitute. Please note that disabled passengers must be able to board the vehicle independently or with the assistance of those in their party, as our drivers are not medically trained to assist passengers with special needs. We understand that this may not be the outcome you were hoping for, and we regret any disappointment. However, I am willing to issue a partial refund for the 20% cost of your booking." I never once stated my mother was disabled - she is not she is just old and can get in and out of a car easily just not high steps. She does not need assistance and does not have special needs.I could of booked a mini bus or coach transfer cheaper and their employee clarified the meaning - car - sedan . You can't get hold of anyone other than customer service and they are like polly parrots and the cut and paste champions - DO NOT USE. read more

This was a terrible experience "0" stars is warranted. We used this "service" for our move to Spain. I had contacted suntransfers prior to booking my travel and let them know we are moving with 10 bags, therefore my family of 3 ordered a large van at significant cost. We also paid an additional amount for a stop so we could pickup keys. Prior to our final flight I contacted Suntransfers through WhatsApp as instructed in their pre flight email. Our flight was 20-30 minutes behind schedule. When we arrived my driver was already waiting. It was well established in the reservation that we had 10 bags so would need time to collect bags. Suntransfer either did not inform the driver that our flight was late or they did not take the time to collect said bags into consideration. Either way the airline lost our bags and we had to file a report. They waited 60 minutes and left after I had talked to the subcontracted driver and his company, with no solution other than for them to tell me to contact Suntransfers. If suntransfers would have informed the driver of the delay and he had started his "wait" time with an appropriate allowance for baggage claim we would have been fine as we were ready to leave airport after 74 minutes when the waiting allowance is 60 minutes. I would have also very willingly paid an extra fee for the extra time, but instead the driver left us stranded at the airport. I have received little help from suntransfers who blame the airline and say no refund is warranted even a partial one. We ended up spending even more money to rent a car and drive over an hour after being awake 30+ hours. DO NOT USE THIS COMPANY. read more

Sadly, this was a horrible experience for us!! After multiple email exchanges, we still haven't received a refund for the failure to provide the service we paid for. Being stranded in a foreign country with four children and all our luggage was an absolute nightmare. Long story short, our flight was delayed and the driver left before the one hour of allotted time was up. I have WhatsApp message exchanges specifically stating that the driver left after 45 minutes and SunTransfers is still refusing our refund even though I provided screenshots of the exchanges. We ended up having to find a taxi that could accommodate our family of six (no easy feat!) and pay 150 Euros in cash to get to our hotel. DO NOT BOOK WITH SUNTRANSFERS. Unreliable and untrustworthy! read more

After reading reviews on Trust Pilot I thought I would give Suntransfer ago, to add to the list of airport transfer companies I use.. On the 3rd of March we were due to land at Gibraltar at 10:10 hrs, unfortunately due to the weather at Gibraltar we eventually diverted to Malaga airport . As soon as we landed, I telephoned Suntransfers emergency number at 10:50 and explained we were now in Malaga and waiting for the weather to improve at Gibraltar, so we could fly back. The first clue that things were not going to go well, was when the operator said, "but you have landed at Gibraltar." It took several attempts to make her understand that we were in Malaga. Once she understood, I said please delay my taxi until I have up to date information as to when we would land at Gib. At 11:19 I called their Barcelona emergency number to update the fact that no decision had been made as to when we would depart for Gib. At 11:28 Barcelona called me back , but I still had no further information. 11:33 another call, this time from their Amsterdam office, but again I had to tell them the situation had not changed. At 12:19 I was able to telephone Suntranfers and tell we were about to depart for Gibraltar and would be landing at approx 13:00 hrs. The reply was the taxi would wait until 13:20. It turns out they decided to use the BA revised outdated arrival time of 12:20 at Gib, to start the hour waiting time, despite me giving them what turned out to be a very accurate time of arrival they decided not to update the taxi driver. At 12:30 just as were about to take off Barcelona called again at which time I said were just about to get airborne and will be landing at 13:00 hrs. On arrival, as usual it took an age to get our bags and then we had to clear immigration into Spain, then walk about 500metres to the taxi pick up point. Suntranfers called several times asking how long I would be and I kept giving giving them updates, the last being at the immigration desk, when I said we would be at the taxi in 5 minutes. Once through immigration I ran with 2 suitcases with my wife, who has to use a crutch walking behind me, puling my golf clubs. Unfortunately the taxi driver decided he could not wait any longer and left. Leaving to find and pay for another taxi! As soon I arrived at the hotel I emailed to Suntransfers complaining, as to why, despite being keeping them up to dated all the way, they neglected to update the taxi company that we would be landing at 13:00 hrs. After 30 days I emailed them again to ask why I had had no response. Apparently according to their Customer Service Representative Esraa Ellebidi, they were not aware of my complaint. It only took them 24 hours to get back to me and say under their Ts and Cs, they acted correctly and I would not be refunded the fare. I responded by saying how could this be the case when the entire time it was quite clear from at 11:33 hrs I would not be landing at 12:20, especially when at 12:33 I told them we were just taking off from Malaga. Again Esraa Ellebidi said Suntransfers had acted correctly. I fly several times a year, So my advice, give them a wide berth and I will be going back to Welcome pickups and Airport Taxi transfers who are far more flexible and helpful! read more

Poor customer service they canceled our shuttle after we advised them we are coming in a day late Now we aren't able to rebook as it's out if their 48 hour policy and the virtual assistant transferred us to a guila who is still reviewing tge ai conversation read more

DO NOT use this company. They are 100% scamming crooks. Our flight in Lisbon was delayed an hour and it happened mid flight from US, nothing we could have done in the air, but they know our flight number right?? And they keep track of the flight, we called them as soon as we stepped off the plan we had prepaid for them to pick us up and take us to our hotel, they immediately told us too bad we don't have to pick you up. But they had drivers available. They were so rude the first man they I spoke was a hater of all women, the way he talked to me was unbelievable, then my husband called back and the woman said they would not be giving us a refund but she could send a letter showing it was the "airlines" fault so we could dispute it with our credit card. She lied the only letter we got thru email was "your service is cancelled " don't call back. Every one should get UBER they are and have been extremely easy and polite and half they price and arrive within minutes! Just stay away from Suntransfers.com read more

AVOID Suntransfers: They'll take your money and NOT provide the service! This was what happened to us in October, 2024. Our party of 15 seniors prepaid an airport transfer service with Suntransfers to go from Barcelona Airport to our hotel in downtown Barcelona. Our morning flight was on-time, but the line through Barcelona Passport Control was long and slow. It took our group almost an hour to be processed and picked up our luggage. We were in communications with the driver via WhatsApp, and he knew our status all along. Just when we were ready to come out to meet him in the arrival hall, the driver decided to terminate our service. We came out looking for him and he was not where to be found. After we contacted Suntransfer Customer Service, the driver sent a message saying that, upon instruction from Suntransfer's Barcelona office, he had terminated our service because he already waited an hour for us at the airport. We called Suntransfers' customer service again, and they said there was nothing they could do and we were left stranded on our own at the airport! As visitors to a foreign city, we paid premium service charges so that we could be assured of a safe pickup and delivery from the airport to our hotel. Being left stranded is one of the worst nightmares one can imagine upon arrival. Suntransfers said that their contract says they would only wait 1 hour at the airport and after that it is considered service delivered. SURPRISE! SURPRISE! As an airport transfer service provider, they should be aware that delays through airport customs happen frequently. They should start their clock running for international flights later than immediately upon flight landing! Nevertheless, terminating the service as they knew we were coming out and without warning is NOT GOOD customer service. It is ridiculous, not service oriented and totally unacceptable! Worse yet, they refuse to give us a refund! We cancelled our prepaid return transfer service from our Madrid hotel to airport. Their website says full refund. When we got the refund, it was what we paid, minus 5 euros. Please be advised that Suntransfers is not an ethical company and totally not customer friendly. Book their service, you may end up being stranded. Don't book Suntransfer if you want reliable airport transfer service! read more

We booked 2 Vans at rome cruise port, to take us to the airport, and when we arrived they were nowhere to be found so we got stranded, this is a very unreliable/irresponsible company that you could ever use. DO NOT USE THIS COMPANY or your worst nightmare will happen. read more

After 2 weeks of weak responses from the Suntransfers complaints team, they refuse to reprimand their driver and office in Malta for the horrendous service I experienced that left me, THEIR CLIENT, in tears after traveling across the globe for 2x days, and after months of travel preparation which is stressful in itself. My advice: NEVER book with a company who does not see your suffering and does something about it internally. Things can go wrong, but when a bot responds to a SERIOUS COMPLAINT it´s not OK! When ordering your next transfer, make sure to vet the driver company that Suntransfer sub contracts. In Malta, it´s Johns Garage and their team has no client service skills or basic human manners. They do not greet and will order you around. Doubt they would have treated a Male this way who struggled with 2x large cases from baggage reclaim to arrivals after the airline broke off suitcase wheels. NO HELP FOR FEMALES!! BEWARE OF THESE COMPANIES!! Choose a company that will treat with respect and be helpful when you are visibly stressed. read more

Absolutely DO NOT USE this 'service'. In November, I booked a private transfer for four people with SunTransfer for mid February. the transfer was from Les Arcs 1950 to Geneva airport for flights to the US and South Africa. The day before the transfer, I confirmed the booking telephonically. The night before the 8am transfer, they emailed to CANCEL the transfer. We were stuck in Les Arcs, the night before our flight with NO transport to the airport. The buses were full and we called every taxi service before finally finding a service for double the price. Instead of enjoying our last night in the resort with family who had travelled from three different countries, we wasted it searching for transport. This is my second trip to Les Arc and the last time I ever use SunTranfer. read more

They showed up 30 minutes late and was difficult to contact the office. Seems they are very unreliable!?

Do NOT use this company!!!! Transfer was set up online. Website did not allow to change drop off location. Email was sent after reservation was made to change drop off address. And transfer was prepaid and a flat fee to anywhere in Barcelona city center. When the driver picked us up from the port he refused to drop us off at our hotel unless we paid him an extra 20 euros and cash only. The transfer was prepaid and this company and drivers are thieves. The driver refused to give any receipt showing that 20 euros were paid. Do NOT use this company read more

Very bad service. I paid for the transportation from Barcelona international airport to a local hotel, but they never showed up. I took a taxi and the service was excellent. Regretfully I paid in advance the transportation service with that company. It was very expensive for nothing. read more

It only takes a min to look at their FB page to see all the horrible reviews. I booked Suntransfer for a pick up at the Barcelona airport - travelling with my 3 friends from Toronto. The driver never showed up and I was unable to get through on their "24/7 customer service" line. It kept redirecting me to their online site - which was not helpful. Eventually we had to take a taxi to our destination. I reached out to Suntransfers for a refund, the eventually replied 5 months later to say that they are unable to give me a refund because they believe a driver was there. At this point i believe this could be a complete SCAM. read more

Waited 2 hours at the Madrid airport. Don't use them. You have been warned.they apparently totally forgot my order.

If you need ground transportation from the Barcelona airport this is the company to use. We were 3 people coming from 2 countries and our meetup was sun transfers we met without incident. Thank you. I will always use you folks. read more

On November 24, 2022 we landed at Aruba airport. Although we had booked an $80 private transfer, we could not find the person with this service, then we saw our name on a board with many other names. The girl in question seemed confused has to where our driver was and then a fellow came over and rudely said "You want your ride now, or do you want to stand around". This person then points to a beat up old van and tells us to get in......then the driver says he doesn't know where the Ocean Z Hotel is and when I told him it was near the Ritz Hotel, he didn't know where the Ritz Hotel was......which is one of the most famous hotels in Palm Beach. What a horrible experience !! NEVER use Suntransfers in Aruba !! read more

I was offered a tour by their driver to be organised through another company. The tour fell through and despite my many attempts I never received a refund. Suntransfers were very unhelpful in trying to resolve this matter. As a result of using their service, and trusting their driver, I have been left significantly out of pocket. read more

Driver picked us up from airport but seemed to get lost in Barcelona, constantly checking satnav and dropping us off in a lane rather than pre arranged point. Despite being at the pick up point well before time nobody showed up and we had to find a local taxi ( not easy on a busy Friday evening) or we would have missed our flight home. One other observation. What reputable company thinks a bit of grass on the corner of a busy junction with nowhere for vehicles to stop is a good place for a pick up point? If you want reliable transport in Barcelona use the bus or local taxis, anyone but Suntransfers. read more

Horrendous experience. Booked return transfer from Barcelona airport to Costa brava. The driver wasn't there when we arrived. I spent 20 mins trying to get a reply on WhatsApp before phoning an agent. While on the phone the driver arrived, over 30 mins late. He was rude and unapologetic. And clearly late for another trip. He took off at speed for the ten minute walk to where he had parked. He could clearly see one of our group, a woman in her 70s, was using a walker and could not keep up. The fittest amongst us couldn't keep up and my husband and mother in law ended up far behind and lost. I asked him to pick them up in the taxi but he refused. He played loud music for the entire 2 hour journey. He drove really erratically, weaving between lanes on the motorway. But it was even worse when we go onto country roads and he started overtaking at every opportunity. It was a horrible transfer and when we got there his rudeness was even worse. He screamed at my 13 year old daughter because she tried to open the door to retrieve her iPad which she forgot she had left in the door storage. He made a big deal about getting it back out. We also asked him to wait for a moment to drop our bags to our holiday house, which we wouldn't have really expected but we have had taxi drivers oblige us before. Again he was rude in his refusal, which there was no need for. We cancelled our return transfer and were very happy with the service we received from another company on the way home. We will never book with sun transfers again. Also good to note they were much more expensive than what we paid for our return journey. I have complained to the company but they take 30 days to reply so I have not had a response yet. read more

company is complete disaster, a scam . zero client support. my connection flight through Istabnul got delayed and i tried all options to contact the suntransfer help(yeah) centre to inform them, to change my pickup time. NO SUCH LUCK. their site sends you to the client support number, and that number sends you back to the site. whatsup chat send you where? right, HELP(!) Centre. the only option that works in the page - to cancel the transfer. and guess what?? no refund. Money stolen. Avoid this company, dont put your money at risk! read more

Horrible! Paid for a round trip shuttle and the shuttle never picked us up for our return flight. We stood out in the cold at 6:15am in the morning for 30 min, and ended up having to pay for a taxi to take us to the airport. DO NOT USE THIS COMPANY! They ripped us off!!! read more

Worst experience ever!! I want my money back! I booked a private transfer with a child car seat from the airport and was made to wait 1 hour before finally being offered a car. The car offered was to travel with 4 sets of other traveller and with no car seat. The whole time I was there the people kept telling me it will only take another 5 mins. Until the car arrived I was not being made aware that it's going to be with other people or that I would not have a car seat for my 7 month old baby. It's completely unprofessional bunch of idiots who are running the show. I want my full money back and you guys need to Stop your business with this group. Sad thing the whole time no one even offered an apology but kept on completely ignoring my questions. read more

Yes, you can catch a cab or take the Metro for less. But my wife and I arrived at the airport before 6am and we didn't want the hassle of finding a cab or dealing with the Metro. Our guy was there on time and he gave us the historical perspective of landmarks we drove by during our ride to the hotel. On our return back to the airport, our driver was 10 minutes early and he got us back to the airport in no time. Our drivers were prompt and polite. The price was reasonable and I would certainly use them again when I visit Lisbon. read more

Having used SunTransfers.com on previous occasions to Hungary, Greece and Spain, and being very impressed, we decided to use them on this trip to Barcelona. Everything was arranged online, as previously, and we looked forward to seeing a driver, with nameboard, as we entered the Arrivals Lounge. But this time, NOTHING. Quite a few drivers with nameboards, but not ours. We waited, NOTHING. After thirty minutes we took a local cab. During that journey, as we reached our destination, I received a phone call asking where we were?????? I have contacted Suntransfers.com but they refuse a refund as, they say, the driver was at the airport. Three travellers word against one driver. Also, I would say, that we could not have missed the driver in the crowds as there were no crowds, in fact the area was almost deserted. I won't go on about it but I would advise that if you are travelling to El Prat airport in Barcelona to get a local City Taxi just outside, they are reliable. Price is about the same and, in our case, Suntransfers.com use City Taxi anyway. Needless to say, I cancelled our return trip and, I will say, have received a refund on that part of the journey. It is a shame that a great company in the past was let down by their Barcelona office. read more

WORST COMPANY EVER, DO NOT BOOK, TRANSFER DID NOT SHOW UP We have booked transfer from Pisa Airport to Marina di Bibbon a in Tuscany, Italy with Suntransfers. Total cost was €137.80 which was taken from my card immediately on confirmation. When we arrived there was NO TRANSFER, NO DRIVER, NO CAR. We landed at midnight with two exhausted kids who were promised a private driver waiting on us with their names on it, disappointment is an understatement. I went to live chat and have been advised that they can't get in touch with the driver and we have to get a taxi and pay for it ourselves. I asked them to arrange a local taxi for us and settle for it as there was none at the airport at the time and my request was declined. They said book a taxi and we will refund you. Airport taxi cost €140. One month later I`m still waiting on refund. There was no acknowledgement of their failure to provide service we booked, no apology. I have received email looking for feedback to which I replied and of course it wasn't posted to their website, no follow up either. Every time I call they say there is a backlog and no one can do anything for me. Today Customer Service representative told me he can do nothing, no one can do anything and hanged up on me when I was asking to email Quality Department who deal with refunds and CC me on his response. Company is complete joke and staff is highly unprofessional. Never again will I book with the company or recommend to anyone I know. Stay away, you will get no transfer or refund! Ludmila Murasova read more

Had a horrible experience with SunTransfers. Booked a roundtrip tranfer service from Cancun to Tulum, once arrived at the Cancun airport they were not there at the reserved time causing panic, once they showed up it was a hassle getting an actual driver because they are just a "middle man". Once in Tulum they could not find our destination. When leaving the destination on our last day, OUR DRIVER NEVER SHOWED UP TO PICK US UP! It is so hard to contact them and once you do, it is someone in a different country. We were stranded for 1.5 hours and almost missed our flight. Once we finally could hail a taxi, we were scammed over 800 dollars all because SunTransfers never sent a driver to come get us. Horrible experience!!!! read more

I found Sun Transfers through TripAdvisor and because of its stellar reviews and its reasonable prices. I booked a roundtrip for our trip to Barcelona since we like the security of having a car available upon our arrival. Our luggage was lost through the airline which cost us over an hour of waiting and working with Iberia airlines. When we finally left the luggage area, we were so pleased to find the driver patiently waiting for us. Whew! On our return trip, the hotel informed us that the driver had arrived 10 minutes early for pickup. This is an incredibly well run and professional agency. I will definitely use Sun Transfers again and can confidently recommend the company. read more

I travel all over the world, and this is the worst transfer service I have ever booked in my life. They decided to strand my elderly parents in Barcelona, who were delayed and missed their original connection, requiring double payment to rebook the service for the following day. They had plenty of notice, with the original flight delayed more than 5 hours, and they wouldn't even check the availability of the driver (as they say they will) to accommodate the change to the next day. Horrendous. Not worth it. Book somewhere else. read more

AVOID!! DO NOT BOOK WOTH THEM I arrived at San Fran airport yesterday where our flight was delayed and we had to walk a while to get to the baggage claim but our driver never showed at arrivals. We called the customer support team 4 times and they couldn't contact the company??? I don't know how they can't contact a car transfer company within 20 mins of me being on the phone, since it's their main service?? I asked about a refund for the trip and they said they couldn't guarantee one. Now I've just paid them a lot for a return transfer AND I have to pay for an expensive taxi!! I followed up with support (lots of generic replies) and they're giving the company 20 days to respond to my complaint but I've asked what information I can give before I leave san Francisco and they are not being transparent. Worst start to a trip. Save yourself the hassle and book with hoppa or ANYONE else!! Nightmar read more

This company (at least with respect to Cancun) has no cars of its own. It is a third party agent that outsources you ride to another transfer company. When I had an issue with the transfer company, they claimed they couldn't help me because I had booked through Suntransfers and not directly through them. If you want to put yourself in a situation where nobody will be accountable, book through a third party agent and see what happens. Companies should have to put some sort of disclaimer that they won't actually be offering the service. read more

Drivers don't show up It looks like this company just contracts out with drivers in each country, and the drivers are not part of the company. As such the drivers can do pretty much whatever they want like not showing up to pick you up, calling the company and telling them I cannot find the customer in the hotel lobby. This is exactly what happened to my parents during their trip to Istanbul, they waited for 45 min in the hotel lobby, they called the company and they only get a recorded message that tells you go on the chat room online. The reception in the hotel lobby also tried calling that number without vail, and they said sorry there is no driver phone number to call him directly. They do not include the driver's phone number in the voucher, so there is no way to get hold of him. The company sent me an email informing me that the driver was not able to find my parents in the hotel lobby and asked about them in the reception, which is a big lie since they were there at the reception the whole time. the guys at the reception were trying to get hold of the driver the whole time. He probably decided to not show up since the trip is already paid. This company is very unprofessional, use at your own risk. Save yourself some headache and just take Uber or a taxi, there are plenty of them and they're the same price. read more

I was very much disappointed with my experience of transfer from/to BKK airport to the city of Bangkok and back. First and foremost, we chose SunTransfers based on multiple raving reviews and recommendations from friends, who used the service in multiple locations. We read reviews of other providers, who perform transfers from/to BKK airport and were aware of the problems which people face there (like the driver would be late, or would not have a sign with the name of the passenger etc.), so we opted to booking SunTransfers, even though they charged us double the price other providers would charge. Still, the last thing we wanted upon early arrival to BKK after a 12h flight is to search for our driver or call the hot line. Unfortunately, upon our arrival to the meeting point, which was clearly specified in the instructions provided to us and which is clearly marked in the airport building, we couldn't find anyone with a sign of our names. We have contacted the information desk, which was not far from the meeting point to cross-check whether we were in the right place, which they confirmed. We asked a nice thai lady to help us and she called the hotline of SunTransfers in Thailand, which appeared to be off on Saturday. Very nice service indeed! After spending about 40 minutes not knowing what to do another lady suggested checking huge lists of names of different passengers for different transfer companies, which we did. To our surprise, we found our name in one of the lists. Funny enough, the name of the transfer company was not "SunTransfers", but something else, so obviously this is outsourced. After that, the "representative" of that transfer company asked us to go out in to heat and wait for 10 min till the car with the number, which he provided to us, would pick us up. What a wonderful service! This is exactly the reason we decided to pay double! When we had to go back home to Europe, the driver from SunTransfers was supposed to meet us with a sign in the lobby of our hotel. We were in the lobby on time, but nobody with a sign of our name was to be found. We contacted the reception desk and the bell boy, asking whether there was somebody searching for us. While we were doing that, some unknown number texted us via WhatsApp, saying that they were our transfer and that they were 15 minutes late. What another nice surprise! So eventually the guy came 35 minutes late. He didn't even get out of the car, but gave us a call, saying that he was at the hotel entrance. No sign, no greeting with in the lobby - nothing. Another nice surprise was that the car was not only dirty, but couldn't even fit 2 medium pieces of luggage! So one of the pieces had to travel in the front seat. We specifically ordered the pick-up early, so that we had enough time to travel to the BKK airport, particularly knowing how bad the traffic can be in Bangkok. So no surprise, we got stuck in traffic jams along the way to BKK. Flying in premium cabin provides its perks, so our airport check-in, passport and security was less than 30 mins, so we made it to our gate on time, but I'm not sure if we would not have had to book new flight tickets should we had opted for economy. I'm not sure whether it's just bad luck in our case and the usual service in Thailand by SunTransfers is as immaculate as described by different reviewers and our friends, or the provider SunTransfers outsources in Thailand is just bad, but we'd opt from using their services in Thailand ever again. read more

If you are flying to Cancun ***DO NOT BOOK*** with this company. My friend and myself needed a shuttle from Cancun to Tulum and after reading the reviews we figured this was the company to book with. We were very wrong! Due to the weather and recent choas of cancellations at airports we figured it best to pay the EXTRA money for their gold standard cancellation insurance. Basically ensures that if the airline was delayed, flight altered or cancelled or for any reason travel plans were disrupted we could rebook or get a refund. On arrival to the airport the flight was oversold, leaving is trying to book a new flight. As my friend was trying to rebook flight times I was trying to call this company, their number was not even registered. So I tried an online chat and waited about 15mins in a queue to speak with a human.I was told they could not rebook because we didn't not have a flight number or specific landing time so the agent stated I would be refunded. It took 2 days and multiple chats because they kept saying their "computers and systems went down" so not refund we're able to be processed but I was ensured it was coming. It felt wrong so we rebooked out transportation with another company. I'm so glad we did! After emailing 2 different customer service domains I was finally responded too. This company is trying to state that in order to get refunded I had to cancel 24hours in advance. Which is only the case if you DIDNT purchase the extra insurance. After I stayed that they tried to say because the airline cancelled, the airline will have to reimburse us. Which is also NOT THE CASE, and not part of their terms and conditions. As an active flight attendant I've travelled around the world so this was not my first encounter with a shifty company. If you are in Cancun PLEASE DO NOT BOOK WITH THESE PEOPLE!!! I'm so grateful I didn't book the round trip and I'm only out the $150 for one way. I will be sharing this story with as many passengers as possible when they ask who the most trustworthy company is to transport with.​ read more

I booked a transfer from the Madrid aiport to our hotel near the center of the city on Paseo del Prado. Unfortunately, due to a delayed flight, we missed our connection from Paris to Madrid. While I was in Paris, I contacted the company to reschedule our pickup. During a chat with customer service, the response was to the effect that "we're very busy today" and cannot reschedule your pickup. However, we are going to charge you the full price. Is this ridiculous or what? FYI - I am a very frequent business traveler and have had many airport transfers over the years. In every case, if my airline schedule was changed, the pickup time was changed in real time. This company tells me that they cannot reschedule but they are charging me. Luckily, we immediately found a company (again in real time) to pick us up at a much lower cost. This company met us at the airport, gave us a 1 hour wait time, and was holding a placard with our name as soon as we exited the airport security area. I would certainly never book with Suntransfers again - they seem to be more interested in providing no airport transfers but charging people anyways. From my standpoint, that's a great way to turn a profit - don't provide the service but charge people anyways. Wow, if I had such a business with these kind of profit margins, I would be joyous. However, in my case, I will be protesting this charge and will never use this company again. If you wish to have excellent service, use the following company in Spain or Europe: Welcome Pickups (welcomepickups.com). Avoid Suntransfers unless you like to get charged for zero service. read more