I was very much disappointed with my experience of transfer from/to BKK airport to the city of Bangkok and back.
First and foremost, we chose SunTransfers based on multiple raving reviews and recommendations from friends, who used the service in multiple locations. We read reviews of other providers, who perform transfers from/to BKK airport and were aware of the problems which people face there (like the driver would be late, or would not have a sign with the name of the passenger etc.), so we opted to booking SunTransfers, even though they charged us double the price other providers would charge. Still, the last thing we wanted upon early arrival to BKK after a 12h flight is to search for our driver or call the hot line.
Unfortunately, upon our arrival to the meeting point, which was clearly specified in the instructions provided to us and which is clearly marked in the airport building, we couldn't find anyone with a sign of our names. We have contacted the information desk, which was not far from the meeting point to cross-check whether we were in the right place, which they confirmed. We asked a nice thai lady to help us and she called the hotline of SunTransfers in Thailand, which appeared to be off on Saturday. Very nice service indeed! After spending about 40 minutes not knowing what to do another lady suggested checking huge lists of names of different passengers for different transfer companies, which we did. To our surprise, we found our name in one of the lists. Funny enough, the name of the transfer company was not "SunTransfers", but something else, so obviously this is outsourced. After that, the "representative" of that transfer company asked us to go out in to heat and wait for 10 min till the car with the number, which he provided to us, would pick us up. What a wonderful service! This is exactly the reason we decided to pay double!
When we had to go back home to Europe, the driver from SunTransfers was supposed to meet us with a sign in the lobby of our hotel. We were in the lobby on time, but nobody with a sign of our name was to be found. We contacted the reception desk and the bell boy, asking whether there was somebody searching for us. While we were doing that, some unknown number texted us via WhatsApp, saying that they were our transfer and that they were 15 minutes late. What another nice surprise! So eventually the guy came 35 minutes late. He didn't even get out of the car, but gave us a call, saying that he was at the hotel entrance. No sign, no greeting with in the lobby - nothing. Another nice surprise was that the car was not only dirty, but couldn't even fit 2 medium pieces of luggage! So one of the pieces had to travel in the front seat. We specifically ordered the pick-up early, so that we had enough time to travel to the BKK airport, particularly knowing how bad the traffic can be in Bangkok. So no surprise, we got stuck in traffic jams along the way to BKK. Flying in premium cabin provides its perks, so our airport check-in, passport and security was less than 30 mins, so we made it to our gate on time, but I'm not sure if we would not have had to book new flight tickets should we had opted for economy.
I'm not sure whether it's just bad luck in our case and the usual service in Thailand by SunTransfers is as immaculate as described by different reviewers and our friends, or the provider SunTransfers outsources in Thailand is just bad, but we'd opt from using their services in Thailand ever again. read more