We booked two nights the weekend of July 31 for a little end of summer girl's trip. The hotel is in…read morea good location. Upon checking in, we were told that the lounge & bar would be closed all weekend. This was a bummer, it is one of the reasons we booked the hotel originally.
When we got to the room, the smell was awful. It smelled musty and moldy. We opened the window and turned on the air, that helped not one bit. So, we asked for a different room. They accommodated this request quickly, which was great.
The hotel advertises electric vehicle charging stations. While this is true, they are NOT the fast charging ones, rather they are the type you install at your house. This means charging can take several hours. Thiscreates an annoying backlog situation - no one is going to sit around for hours while their vehicle charges. Inevitably, you go into town and return when you're ready, at which point your car is either still charging OR it has finished charging, but is now taking up a charger that might be needed. No one is going to run back to the hotel to unplug and move their car. Also, there are only two chargers and they are in the tightest, most inconvenient location in the parking lot. When I opened my trunk to put my bags in, the trunk lid HIT a large pipe running above the parking spot. They need far more chargers installed if they're going to advertise this amenity.
When we returned to the hotel on our first evening, we got ZERO sleep. For one, the AC is very, very loud and goes off and on all night. On top of that, and this is what spoiled things actually, a dog in an adjoining room barked loudly ALL NIGHT LONG. It was unbearable. I called the front desk several times, and they didn't really seem to understand the gravity of the situation. They just said yea, it's very frustrating, we're trying to contact the owners, but nothing really resolved. We got no sleep and it was so frustrating.
Operating on no sleep, we went out the next day to explore the town. When it got hot in the afternoon hours, we returned to the hotel to relax and get a nap in before dinner. But guess what? MORE DOG BARKING. For hours. And the same spiel from the front desk and management. So, no naps for us. It was beyond frustrating.
After all that, the management offered no compensation or anything. They really didn't even address the dog barking except when I made the phone call to the front desk. It was all empty apologies and no action.
All in all, it was a frustrating experience and I would hesitate to book there again.