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Lahaina, HI

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Sunset Terrace Apartments

3.3 (49 reviews)
Closed • 9:00 am - 5:00 pm

By appointment only

Updated 3 months ago

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Chelsie F.

Review update: I was definitely upset after recently finding out I owed a balance to Sunset Terrace my old apartment from 2020. My ex stayed when I moved out so I left him all the furniture & kitchen items to use. Those were all items I charged & some items I was still paying for. However when he left the apartment without telling management. They mailed us both the apartment bill to the apartment I was no longer living in. Plus all my items he left behind, the apartment management changed the locks & left a 15 day notice on the apartment door. So we could contact management to open the door to grab our belongings. However I had no idea he moved out & I was never notified to come collect my items. So after the 15 days were up they either kept my items they wanted or put them by the trash for the neighbors to take what they wanted. Being that management knew my situation I wished they would have reached out sooner. They met my parents & they probably had their number under my emergency contact. They also probably had my place of work in the lease that they could have called to get ahold of me. Plus they had my cellphone & email address. Not to mention being born & raised Maui it's a small island. They could have gotten ahold of me sooner rather then waiting until almost 2023 to try to collect their money from me because my ex hasn't paid them yet. Although I am happy to say I'm no longer tied to Sunset Terrace, so that's why I'm bumping my 1 star to a 2 star. They offered to accept half of the balance to clear my name. I accepted because I wanted to end the harassing emails/phone calls to pay my ex's balance. Plus my old apartment was bringing back some old traumatic memories I didn't want to relive with the daily constant reminder. But I just wanted to say thank you to everyone who helped me get over this obstacle & I'm excited to start off 2023 with a clean slate! https://gofund.me/42239cbd

Gabriela L.

I regret the day we signed the lease to the Sunset Terrace Apartments managed by Apartment Management Consultants--a Utah based slum lord property management company. We were moving from Washington D.C. to Maui to employment reasons. We wanted to make the move as smooth as possible and leased this place--the very few that allowed our two small dogs. From the online photos the place seems presentable. These curated photos only show the property's grounds and pool area--rather than the: * rotten kitchen cabinets full of cockroach debris * the dirty window screens * the deteriorated parking lot lines * dog feces on the lawn * Dirty and broken laundry room. As soon as we laned we arrived at the apartment. I noticed the pungent, musty odor from cockroaches infestations as well as a strong mildew smell. I opened the cabinets and noticed cockroach residue in the hinges and inside the cabinets and drawers. The entire wood of both the kitchen and bathroom cabinets were swollen from humidity water damage. The stove had roaches inside and would crawl out every time it was in use. The kitchen drawers' rails no longer serviceable and sawdust fell to my dishes at the bottom. After complaining to the leasing office, they send someone to "clean" and pest control since we just moved in. I asked Dante, how is it that you did not inspect the apartment before new tenants move in? It is so incompetent and negligent on the entire leasing office. The floors also were clearly damaged. The tiles were stained and several broken--so much that dust will come out every time I would sweep. The wood laminate floor had dents from previous tenants' heavy furniture. The entire laundry room was almost like being in a Goodwill Store. People would leave their unwanted goods in a communal table. The mail was adjacent to the laundry room and tenants would leave their junk mail on the floor thus adding a sense of chaos to the entire room. On top of that, the machines were disgusting, unhygienic, and expensive--when they were functioning. For an apartment over $2,000 a month and without an in-unit laundry and washer is unacceptable. Slum lords like Apartment Management Consultants get our 1) rent money, 2)"pest control", 3)sewer and water, and 4) our laundry room fees. Instead, I had to purchase a $300 portable washer. If you have to live here this is the only way to avoid getting a skin rash. This entire apartment complex is disgusting, loud, outdated, and full of drifters that work in the Kaanapali service industry. People that are temporarily in Maui. Several drug addicts and plenty of both cigarette and marijuana smokers. And this didn't come to deaf ears since several of the Sunset Terrace workers live there. How could they not see all these problems? They were reactive after several emails and phone calls never proactive in having a clean, quiet, organized community. I would never see them patrolling the halls asking people not to trash their lanais, or to enforce quiet hours. Gladly I was able to walk away with my full deposit after a couple of back and forth calls and emails from incompetent Bobbie. I'm glad that she got demoted and I can see why. She has no business in the property management industry.

Don't be fooled by photoshop. even my cell takes good pictures.

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8 months ago

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9 months ago

Still never contacted me. Just kept passing the buck. Even though they responded on thread never attempted to resolve.

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Sunset Terrace M.

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4 years ago

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Sunset T.

We wish you nothing but the best, Chelsie — truly. Mahalo.

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5 years ago

Robert did an amazing job on fixing our disposal! And he was incredibly friendly to our pets! I give Robert & Sunset Terrace 5 stars!!!!!!

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Ask the Community - Sunset Terrace Apartments

Review Highlights - Sunset Terrace Apartments

“Josh has gone out of his way many times to make sure any of my issues with my apartment is taken care of.”

Mentioned in 14 reviews

Read more highlights

Coconut Inn

Coconut Inn

(7 reviews)

Coconut Inn is a beautiful location. It's located on a culdesac at the top of the hill from which…read moreyou can see both mountain and ocean. From our experience, the office staff, Jean, was very helpful and punctual. Any time she said she was going to call, she did. We were not able to view the unit because the tennant was still moving out, but she showed us photos and now that we've moved in, the photos were a very true representation of the unit we were given. The complex is dog-friendly, and that is a VERY RARE find for any complex on Maui! They have been very sympathetic to our challenges to find a home that will accept us with our dog. It's nice to have someone not look at us like we are lepers because we have a pet. The landscape is beautiful, there is a hot tub. The breezes in this area are great! We only moved in recently, but so far, we are very pleased with our decision to move into Coconut Inn and we appreciate how they do business, with a great deal of aloha.

They could take down this entire complex as it's falling apart. Live plant growth growing out the…read moreshower and baseboards, the manager is the absolute worst. Don't expect to get a call or anything fixed anytime soon. Water was leaking for over a month plus and still had to pay for it as no one would come to fix it. You can never reach anyone. The woman Is so unqualified and so unhelpful it's honestly sad. This is already a last resort living situation but this place is the slum of slums. Had to move out due to the mold causing health issues that wasn't taken care of until I said I had to move out. They show pretty pictures but don't be deceived. The entire property smells of urine and is infested with a cockroach problem. Multiple tenants complain with no help. Multiple tenants were dealing with mushrooms growing out of their walls and mold but they decide to raise the rent and make you pay all the utilities. What a joke. I wish I could give this place a negative star. Get new management. And also when they say they'll give you your deposit back and credit you for the water you paid and your items that got ruined don't expect to get it, it's still been over a month and by law it should've been back in 14 days

Masters At Kaanapali - Looking out the window

Masters At Kaanapali

(2 reviews)

I'm always in a shopping mood, so I might as well level up by setting some bigger shopping goals…read more I'm talking about Maui real estate baby, cause you never know when that perfect property might just show up & when it does will you be ready? First stop on my home hunting adventure is of course: "The Masters at Kaanapali." This is actually one of my favorite Maui locations. I could literally picture myself living here. I can also imagine how active I'd be by all the potential walking locations I'd have access to. Since you are still pretty close to the ocean. I'd pack up a hiking bag to walk down the hill for a fun filled beach day. Or if I'm in an exploring type of mood. I'd walk the beach walk by the hotels & find a fun restaurant to try out. Plus plenty of shops to check out along the way too. The possibilities are endless. Plus just being in a gated community is on another level. You never have to worry about traffic within the community. Plus the grounds always look nice. The upkeep is seriously impressive. My only downside is each parking lot only has a few guest parking spaces available. However if you're having people over or services done. I've seen people just park on the side of the street. I do love the quick walk from my car, to the sidewalk, down a few steps & to the front door. Even the lush greenery, with the swaying of the leaves along the way is so peaceful. It's almost as if time slows down just to welcome you home. Plus this particular spot is so spacious. You have an entry way on the first floor perfect for stashing your shoes. I'd also store my beach items down here too. Then once you head up the stairs the space just opens up. The first room could be a perfect office space or guest bedroom. The main bathroom also has a washer & dryer. Which if you've ever had to use a shared laundry space. You already know having your own is a must. I'm also in love with this spacious kitchen. I can picture all the fun homemade snacks like kale chips, smoothies & dehydrated fruits. Then walking through the living space to an ocean view is breathtaking. It's almost like a living painting where the photography point of view changes daily. Absolutely love the master bedroom. This large space also includes a walk in closet. Plus your choice for a relaxing bath or quick & easy shower. Welcome home XOXO, ChelsieFletcher

Don't get a unit on the bottom floor, you will hear every footstep from the second floor. The…read moreproperty manager Larry, in my opinion, is a pompous jerk who treated us very poorly during the duration of our lease. The views are great, but I have never met so many unfriendly people all living in such close proximity. My girlfriend and I got suckered in by the great location and views, but never in my life have I been treated so poorly by the managment and neighbors. We were most definitely discriminated against due to our being younger than the average resident. If you are considering renting or buying here, I would seriously think twice about it.

Outrigger Honua Kai Resort & Spa - The backyard leading to the beach

Outrigger Honua Kai Resort & Spa

(689 reviews)

$$$

We stayed here for 2 weeks and had a 2 bed/2 bath. This was an amazing accommodation for a family…read more Would recommend and would stay again.

My group stayed across three villa units and one tower unit for a week…read more Highlights included: a stellar location, great pools, solid cocktails at dukes, and great beach access. Also love keypad entry so you don't have to remember your keys all the time esp when at beach or pool. Love the outdoor grills and beer fridges on the villa balconies. Areas of feedback for the property: We found many of the units to have been in mediocre condition and poorly maintained. Two units have broken a/c's and a third was just barely strong enough. Also had WiFi issues, broken bbq lids, non operational patio fans, broken dishwashers. In the common areas, the gym has a decent set of weight equipment, but is comically small, almost infuriatingly and dangerously so. Every morning and every evening before dinner it was just so packed, you could barely do your sets without bumping into somebody at the machine next to you To add to that, the gym's air conditioning was broken all week (who knows how long before that?) which added to the discomfort. I'm a pretty easy-going traveler and have no problem when a couple of these happen from time to time but seeing them all occur is a clear sign of poor management by the ownership. My TLDR here is it's a good property, but shows extremely poor management and excessive cost cutting, and ultimately becomes a subpar product until that's addressed.

Sunset Terrace Apartments - apartments - Updated October 2026

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