My wife has been after me to get this sleep study done for close to 15 years with little acceptance from me. I had it done about 17 years ago and promised myself that I wouldn't do it again. Well, because I am writing this, you know that she finally won the argument. I headed to the Lab knowing how miserable it was going to be. But to my surprise I was met by Paula at the Simi Valley location who was extremely pleasant, patient, and knowledgable. She assured me that my apprehenstion was normal and that she will help me through this process as much as possible. She hooked me up and allowed me to watch TV until I got tired. Then I turned off the TV and listened to my music playlist for a while and fell asleep. The Lab was clean and the bed was pretty comfortable. If I have to go back (which I believe I will), I would not hesitate to use this lab again. read more

absolutely horrible service! was charged a "late fee" all because they didn't hear from me for 2 days after they sent me a device. DO NOT GIVE YOUR CARD NUMBER! read more

Absolutely awful operation. Doesn't reply to messages or emails. Very little communication. I would strongly advise not using them if you don't have to read more

The one in Santa Clarita was dirty had one person working it with three patients no shower

I wrote a reply to Mr. Edwards response but Yelp has evidently lost it. So... Mr, Edwards, Thank you for your reply. My patience is exhausted at this point so I will be brief, although the response I wrote a few minutes ago was more detailed and probably provided great clarity. You already know about my first attempt at a sleep study which I mention in my initial review. Yesterday, I spoke to Jacob, your trouble shooter. I explained that there was no "free end" to the belt. Both ends were firmly attached to the unit. I told Jacob that I had a vise in my workshop and I could try clamping the unit in place and pulling on the belt with both hands, but he (wisely) vetoed that. Eventually, I was able to work the belt free by applying A LOT of effort. BTW, I am an adult male of average strength. I should also explain that I worked as a mechanic for many years. In that capacity I took dismantled many parts, including those made of plastic, steel, cast iron, aluminum and carbon fiber. As every mechanic knows, sometimes you just need to use a bigger hammer to get things apart. It is just as true that the Big Hammer approach often damages or destroys things. Since the ResMed device is made of plastic, I was reluctant to go the Big Hammer route. I wonder if someone had forced the belt into the slot with a putty knife as the fit was EXTREMELY tight. Once free, securing the belt around my chest was easy and I made another attempt at the study last night. I got up this morning and discovered the batteries were dead. I had awoken briefly 3-4 times during the night, at which point I noticed that all three indicator lights were on and green. So...when did the batteries die? Pretty late into the night/morning?Jacob informed me that it would be impossible for me to tell if the test was completed just by replacing the batteries. The data would have to be downloaded by a professional (your office? the doctor's office?) to know if the test was complete. I'm really not interested in a third attempt. I think I'll just mail it back and let you deal with the data that's available (probably four hours worth minimum) I realize a lot of the blame lies with ResMed and their primitive technology and lack of support. Lastly, I would like to emphasize that Jacob did an excellent job. He was very nice and patient. Give him a raise. read more

My doctor referral was sent 12.4.25. I called them immediately and they said someone would call me in 24 hours as they didn't have the referral in. I called back 2 days later and they said someone would call me. I called back 2 weeks later and they said someone would call me the next day. I have never received a call from them. On Tuesday 1.13.26 basically 6 weeks since I first called they said it's with their scheduling department and someone will call me tomorrow. This is horrible service! No follow up from them ever!!! read more

Carol Keeps referring to the VES as the insurance company when it's veteran affairs . It's a good idea to get to know who your clients are which happen to be military service members . Then she said oh you already did the sleep lab so we'll cancel it . No wait I didn't do an in person sleep lab so why is she ready to cancel my order and redirect my sleep study back to the VES . Beyond ineffective customer care . read more

My boyfriend had an appointment for a sleep test at the Sunset Sleep Lab in Simi Valley. He has advanced Parkinsons and due to his stiffness is very slow to move. He was assigned a sleep test at this lab because he uses a CPAP and the MD could not locate any sleep test on his chart. The tech who was to place the electronics on his body began hurrying him the moment we arrived. He was impatient because he needed to go yo the bathroom and undress to prepare himself for sleep. This tech continued to bark orders and show his frustration because he was moving too slowly for him. I explained that his disease has caused him immobility issues and he couldn't hurry any faster than he was. I helped him undress and in the bathroom. In the am when he woke us up, my boyfriend seemed confused and not as awake as expected. Again the tech's frustration was apparent as he wanted us out of the room and leaving ASAP. He was not gentle when he removed the wires and continued to express his frustration. I attempted to complain at the office of one of the physician partners and was told I had to call the Sleep Lab to enter a complaint. This tech should not be in a healthcare career if he cannot adjust to those who have a disability. read more

This place is awful. The customer service is terrible, I spoke with bri, and she was being extremely rude and sarcastic. Asked my CC information, and I told her I am not comfortable to give anyone CC information over the phone, but i will send them a check after I receive the device. She started insulting me. I had to hung up on her. This is not acceptable, and not sure what kind of customer service training do they have to allow their employees to speak with their customers like this. read more

Patients Beware! Sent me a sleep study machine to do at home. Asked for my credit card info, just to keep on file in case their machine was not returned. Found out through my bank that Sunset Sleep Labs had charged my card 7 different times at $25 each totaling $175. Mary Beth called me back and said these were late charges, which don't even make sense. They're a bunch of thieves. Refrain from giving them your cc number. Also filed a grievance with Kaiser since they referred me to this dump. If I could give a BIG ZERO, I would. read more

Don't use this place if you can. UCLA health uses them and we should report them. They charge for shipping which is a medical device for testing. They shouldn't charge patients for this. Also they have stupid instructions on how they charge you if you get the sleep machine and if you don't set it up within 3 business days. read more

Sunset labs is the worst place, they take all your money they charge you $20 for shipping and then they keep taking money out of your account, and Wil no way replace it. I would give them a -20 if I could. read more

Danny at the Simi location went above and beyond for me for my sleep study! As a RN, I recognized his excellent patient care- going the extra mile to help me feel comfortable while ensuring I would get the most accurate results. read more

This place is so unorganized. Sent in a referral several weeks ago and followed up several times. Each time I called they tell me they have to verify insurance and it takes time. So I call again and this time they tell me they haven't done anything because they need the referral (that was emailed to them) and now they need the drs note. Maybe reach out and let us know? Now we get the notes and it's going to be 7-10 days for insurance referral. Do yourself a favor and go elsewhere. Not sure why they are a recommended place to go for sleep studies. read more

Called and was told I need to speak to Lisette to make an appointment. Have called several times and can never get a hold of her or receive a call back. Well today while I was at work I finally get a missed call and voicemail from her stating "this is the final message" This is the ONLY time I've heard from her ever. How can the first time reaching out to me also be the final? Very unprofessional. read more

Sunset Sleep Labs - Sleep Specialists Near Me - Simi Valley, California

I had my overnight sleep study in the Tarzana facility last night. At every step, from the referral by Kaiser, to the appointment, and finally the study itself, Sunset Sleep Labs has been exceptional. I am an RN and can, at times, be a bit hard on care providers knowing the "best" way healthcare should be approached. Sunset Sleep hit the mark, and to quote the metaphor, "knocked it out of the park." As a clinician, when it comes to my own care, I hear all too often, "You're a nurse, you already know this, so we'll move on." Not so with this provider. Dan, the Sleep Technologist, let me "be a patient" and ask the questions and address my concerns in a calm, reassuring, empathetic, and professional manner. I couldn't be happier with the process, and though, yes, I do have Sleep Apnea that needs to be treated, this important step was handled beautifully. Great job, Sunset Sleep Labs. read more

My husband tried to get sleep study onsite but was told they only send out their monitors to our home due to covid. We decided to try it. My husband was diagnosed with sleep apnea over a decade ago but he stopped treatment. I've heard his snore and choke in his sleep so we just needed confirmation and a sleep apnea machine. We were told he did not have sleep apnea and charged over $400. Once I checked my insurance claim, it stated we were only supposed to pay $100. I called them asking regarding this and if we could redo the study. They said they would give us a call back. We instantly were refunded the remaining amount and only charged $100 but yet no answer on redoing the study onsite. Don't trust this company. How can they charge you more than what your insurance says you should be charged? and now I got to find another reliable place that's able to diagnose my husband correctly. read more

The worst! Unacceptable! My doctor ordered a sleep study in July and Sunset Sleep Labs did not send the testing device to me for several weeks. The test was performed the same day the device was received and immediately sent back. It is now September 21st and the results have not yet been received! Meanwhile, I am not sleeping well and am always tired. It should not take so long to get the test results and begin any necessary treatment. I feel that my health is in jeopardy because of the long delay. Sunset Sleep Labs is extremely inefficient and unreliable! Would NOT recommend. read more

This company and some of its employees clearly need a lot of TLC. I currently had a test with this company at the SANTA CLARITA location and that tech had no idea what she was doing. The head readers/wires she was trying to stick on were not sticking or staying in place. The finger reader does not work with gel/acrylic nails however she told me not to remove it and that she would manipulate it for it to "work". She then came in just after i had fallen asleep woke me up with checking all the wires as if they were NOT working properly. I checked in 15 minutes before my appointment and was completely hooked up and able to get into bed until 1 hour and 45 minutes later. Find any other location except SANTA CLARITA. Went for 2nd opinion and experience was so much better. My result's were different than what this Sunset Sleep Labs had stated. read more

I do not recommend this company at all. I was charged for a take home study. The test showed I didn't have sleep problems yet ive had sleep problems since 2018. They let me test again for a price then they said I don't have sleep problems. I still cant sleep. Keiser needs to drop this place. Two tests and out of pocket costs. What a headache this place gave me. Id give 0 stars if I could. read more

I was diagnosed with possible sleep apnea by a UCLAspecialist in sleep Medicine. He suggested that I do an "overnight" sleep test to get the best possible picture of my status. I arrived at 8 PM and was welcomed by a nurse/technician and was led to a bedroom where she explained the procedure to me in detail and answered all of my questions. The facility is very clean and the technician was very professional but not cold. read more

had my 3rd Sleep therapy on Monday, my Sleep Technician name was Paul.. he explained everything I was to expect, and what he was doing to streamline my test, he gave me so much information I now know after 10 years the importance of the proper equipment, and the risks and benefits of having a proper study.... I wish I would have started with Sunset Sleep Labs in the beginning!!! Thanks . Also want to give my praises to Deanne, she was my patient liazon, and walked me through all the paperwork/insurance, very professional, and made sure everything was going as planned... read more

Thank you Sunset Sleep. The experience was wonderful. Ashley I think was her name was completely explanatory with the many wires she had to hook up on me. The facility was clean and did not look like a lab or doctor's office. It reminded me more of a 4 star hotel. The room had a huge bed, TV and very comfortable. So different from my sleep study 5 years ago at a different location. Georgia was the contact person setting up my appointment along with Ashley I felt very welcomed and treated like a hotel guest. I recommend Sunset Sleep Lab for anyone that need a sleep study. Thank you all. Steve P. Simi Valley read more

Very clean local facility, with easy access . Staff are really friendly and professional.

This is my 2nd sleep study, the one prior was 15 years ago. I was not prepared for how thorough and instructive this was going to be. Everything was explained, a little background on the definition of CPAP (which I never knew anything about prior) and great effort to provide a comfortable setting for me. I was to be measured for a new machine to be calibrated to my exact need and a new head appliance. I had no problem falling asleep, everything very professional. I think everyone should get a sleep study done and this is the place to do it. read more

My mother-in-law has been attempting to move off of nighttime oxygen since she had a series of bouts of pneumonia back in 2019 (pre-Covid). Her pulmonary specialist recommended an in-lab sleep study. Both she and I were very nervous, but I'm so glad they assigned us to Sunset Sleep Labs in Simi Valley. We had some hiccups with scheduling but Sunset promised to keep an eye out for an opening to make sure we would get her results in time to travel. And they did! When we arrived at the sleep study, I was allowed to stay and help get my mother-in-law ready for bed. Missy, the technician, was SO kind and explained each step. It took 45 minutes to hook up all the wires and pieces of testing equipment, but we always knew what was going on. Missy also helped my mother-in-law FINALLY find a mask that really works for her in a way that she never has had in the past. When my mother-in-law accidentally left her pocketbook (AND PHONE!) there, I was able to get in touch and get everything squared away. As promised, the results were ready and we had the information we needed before our trip. I am so impressed by how well everything was handled. I definitely recommend Sunset Sleep Labs. read more

Total Fraud for Insurance companies and Kaiser. Wore for 6 hrs first night taped to my cheeks, told only got 4 1/2 hr reading (not enough) second night I only slept 41/2 hrs and I was told only 11/2 hours of data. They wanted me to retest so I did. when they called for retest I asked if I had any episodes in the 4 1/2 hrs of data, gave me bull story, there was not enough data and could not determine anything. 4 1/2 hours of data and they could not make any kind of determination. Total Insurance scam and Kaiser had to pay twice. I can't wait to hear what they have to say about 2 complete nights of Data. Curious what they bill Kaiser for the test ? read more

I don't know why Kaiser outsources the at home sleep studies. This company is ridiculous with their "policy" they will charge $50 for non-use, claiming the person is taking away from others waiting to use the device! Do they only hv one! Like I said ridiculous! read more

All the personnel I talked with where extremely helpful. This included the preparations - coordinating the delivery of the equipment and later coordinating the actual date of the test and return of the equipment, the day I started the test they were excellent in assisting in my understanding of hardware recording my results, After returning all the equipment for analysis, Jenny was extremely polite to help me determine the status of the results. She quickly figured out the problem and made correction promptly. Everything was very professional and extremely helpful. Jenny was a pleasure dealing with. I very much recommend this organization read more

I showed up at the Simi Valley location 10 minutes early for my sleep study. I filled out a lot of paperwork then was given a bed. A guy with bad breath spent 10 minutes hooking up the electrodes to my body. I almost gagged his breath was that bad. I'm all hooked up and ready for sleep and he gives me 10 more minutes of paperwork to fill out. They finally let me sleep at 11pm. I wake up to use the bathroom at 3am. I have to buzz them, get disconnected and walk a long way through the building carrying wires to a bathroon. When I get back to my bed the A/C turns on and off for the next two hours and is loud. I can hear them talking in the next room the whole time. Light shines through the door and the noises made no sleep possible. When I buzz them again to ask them to stop talking in the next room at 5am they tell me, "oh, you're done. you can go now" I slept less than 3 hours there. This place is totally disorganized and unprofessional. I had this study done 30 years ago and it was easy, organized. quiet and professional. This place is the opposite. Find another sleep lab for your own health and well being. read more

Wonderful experience. They gave my doctors the full report which was so vital and appreciative. While there, the comfort level was like a real nice hotel. I felt so at home. Thank you for the great experience and the extra information you gave to my doctors. If I have to come back for another test, you guys are my only choice read more

Incompetent. Scheduled, then canceled the sleep study because the director and staff could not measure bed height. Does that appear to be the most ridiculous thing you ever read? It's a fact. I am paraplegic and I need to make a safe transfer from my wheelchair. The second conversation from this young lady was "the bed is a standard height" and "we recommend bringing a care-giver to help get you in and out of bed." Not necessary if I know what the bed height is! I told them where to purchase a tape measure or use an 8.5 x 11 inch sheet of paper to find the measurement. The third call from them was to say they were not equipped to help me. Then, Georgia called me this morning to set another appointment. What? Where is the communication? Who runs a business this way? read more

Don't use their home testing kit. It's a ripoff. All it seems to confirm is whether you have sleep apnea or not. After you take that test, they'll ask you to come in person for a sleep study to determine what type of CPAP you need. So the home test is a major waste of time and money (thousands charged to your insurance, plus a couple hundred out of pocket) if you know you're already pretty sure you have sleep apnea. read more

Sunset has truly considered the patient's comfort, making it less stressful for folks who already have difficulty getting to sleep and staying asleep. As a third-timer in a sleep study, this was the best of all. Thank you again for all you do. Jenn, the tech in the Newhall Center was absolutely the best, and expertly addressed all of my needs in the procedure. Thank you again for such a great experience! read more

Sunset Sleep Labs is a great facility with very professional technicians. The sleep room is comfortable and I was at ease while there for my sleep study. It was the best sleep study experience I've ever had and I've had a few sleep studies due to my sleep apnea issues. read more

I've had several sleep studies done over the past 15 years and my experience with Sunset Sleep at their Tarzana location was the best, by far. The technician, Paul, is hands-down the most professional, dedicated and helpful of all. He immediately makes you feel "at home" and takes you through the process before you "suit up". I came away from my time with him as a much better informed patient - and consumer. I've been struggling for a few years to find a mask I can live with. I was prescribed a full face mask in the past and I've had constant problems with it (always leaking, too bulky). Paul knew right away what I needed to try and even gave me all the details on where to order. He went above and beyond - and was quite cheerful and upbeat throughout the study. He REALLY knows and can explain the science of sleep! The location was easy to get in and out - even at 9 pm. And Sunset adheres to all COVID protocols so I felt very safe. It is a very clean, tidy space and the temperature was very good for sleeping. From start to finish, such a positive experience. Sleep studies can be a hassle and we all prefer to sleep in our own beds - but if it's possible to make it a pleasant experience (or at least less onerous) Sunset Sleep is the way to go! read more

This is my second overnight with Sunset Sleep Labs. The overnight nurse Patty was very helpful. The scheduling dept was great despite being very busy. The information learned is excellent. Thank you! read more

The facility was clean and safe. The technician was very helpful, patient, and respectful. I recommend this place for your sleep study without any doubt. read more

The representative was very knowable and did an excellent job of explaining what the sleep study was for and how it was going to be performed. He went above and beyond helping me understand what sleep apnea was and how it effects the person. They did an excellent job..... read more

I tried to do the at home sleep study but after less than an hour I had to take it off because I was having trouble breathing. I sent it back and told them I couldn't do it. Well they told Kaiser that I used it for 3 hours and that I had sleep apnea. Then of course they billed Kaiser for a test I didn't take and they keep asking me to fill out paperwork for that test I didn't take. read more