I didn't expect much from this place. I wasn't prepared for the shitshow that we were met with.
I was simply looking for an affordable place that me and three friends could stay on an emergency trip to Elgin. The woman in the office seemed either very distracted or very unorganized, as she took forever to come to the window and to find my reservation. When she finally came back with my reservation and I handed her my ID, she looked at it and said, "You reserved under a different name."
"Uh, no I did not."
"You reserved under Karen?"
"No. I did not."
I repeated my name and waited some more for her to find my actual reservation. She gave me the key, and my friends and I went to room 107 to unload our stuff to find that the room she'd given us had only one bed. I went back to the office to tell the woman that I had reserved a room with two full beds. She had accidentally given me Karen's room. She apologized, and I said it was no big deal and took my new room key.
We were moved to room 112, but when we tried to use the key, the door lock neither beeped nor lit up and the door wouldn't open. I returned to the office again, saying, "I'm sorry, but--"
Before I could finish, she handed me another room key and said, "It's the next room over."
I tried to explain, because I figured she should be aware of the fact that one of her locks was broken, but she continued to interrupt and dismiss me. I took the key to room 114, but again the door would not open. The lock beeped, but we could not force the door.
I sent one of my friends to tell the lady what was going on, because I was too frustrated. We were all tired and just wanting to sleep for the limited time that we had. The lady came and opened room 112 with the master key and said she simply needed to change the battery in the lock. We immediately inspected the room. It smelled of mildew, there was a live cockeroach in the bathroom, and one of the dresser drawers was missing its front.
We asked for a different room after pointing out all these things to the lady. With everything that we'd already put up with, she moved us to a better room. Room 127 had a king bed, a full bed, and a couch. The upgrade compensation and the fact that the location was convenient is the only reason this place would deserve a single star, but there were still problems. It smelled better--like someone had just sprayed febreeze throughout the room. The mildew smell came back later.
There was a broken tile on the shower floor and a small pile of rubble. The shower handle fell off as soon as we touched it. Another cockeroach appeared during our stay. All in all, this place didn't deserve my money and should probably be torn down and turned into a drug store. read more