The girls that work here are a total trip. Both store clerks were characters - hilarious and exceptionally knowledgeable about the products in the store. I like that the clerks will pull things out of the box to show you what products are actually like instead of waiting till you get home to find out you don't like something. Prices of products are higher in store than if you were to buy some where else online, but I've found this to be true at most novelty/adult stores. And at least when you buy it here you're supporting a local shop and you get to take it home with you right away (no waiting for shipping!). There's a section for gag gifts, toys, costumes and a very tiny cabinet for smoking accessories. read more

They had interesting selection of items their employee was very knowledgeable and helped point us to what we wanted. She answered all our questions with ease. This is our local must go for these kinds of items. read more

Great location and very personable staff. The customer service experience felt tailored, but at the same time, they never spelled my name right in our emails... These above mentioned pros are the reason for not giving one star. I spent over $100 on two products, one made by immense pleasure products, was defective and cut me on the first use before breaking in half on the second use. The product was not exchanged or returnable due to company policy. An in store 10% offer was levied, then a 50% offer off my next purchase was offered via email as a resolution to the $90 paper weight and permanent scaring I received. I will not be shopping here again and I wish I would have read all of these comments first! read more

The service was top tier. She was very helpful and knowledgeable. The selection wasn't that wide , but where they lack in selection the lady that helped us had a great personality that created a balance. read more

Good selection, nice sales associates, clean and spacious store.... unsatisfactory return policy on defective merchandise. Manager required in person for an exchange even though they have all of the purchase information in the computer. First and last time I'll shop with this company. read more

The manager Mariah I think was her name was super awesome when it came to fixing an honest mistake neither of us have come across before. Honestly speaks highly about who they are and how they do business. I could have been told there was nothing she could do but she fixed it. And I am so grateful she did. read more

Great selection in the store and Mandy was a great help. Will return in the future for sure.

Seth was super welcoming as we walked in. Saw we looked a bit confused, and was amazing with product recommendations! They were super knowledgable and gave us their honest opinions which we truly appreciated. They even helped understand the shocking section and literally, if I had just gotten paid would've bought more. Highly recommend heading into this store. They had a large selection of toys, lingerie (as a gal thats "queen" size), products, and colors. 10/10 great experience. Seth deserves a raise with the way he was helping us while setting up some fashionable mannequins too. Will return next time we are in Florida! read more

Jaden was extremely helpful and was able to help me find the right toys for me and my wife in no time. I would 100% recommend this store to anyone! read more

We came in for some fun items and Ash was an absolute Angel! She helped us find the best toys available and showed us things we never would have thought of very VERY excited to get home and try out our new toys! read more

i had spent over $350 in the store on products made by immense pleasure products. one of the toys sold to me was faulty. did not work/turn on at all. was a hassle to get a replacement in store due to store policy but was able to get it exchanged hours later. the replacement only worked one time. when i called I was told i need to contact the manufacturer now to get a new one through warranty this time. not even a day later, one use.. the toy was made by immense pleasure products which is a local company here in Jacksonville. their customer service reps that make the decisions do not care. i submitted a claim, and they told me I not only need to pay to ship my toy in, but if it's deemed faulty the replacement is $25.99. The company was not willing to make any exception due to it already being replaced once at the store level which was something the store did for me, not them. they did not care about my time, the gas and hour ride round trip to the store to make the initial exchange, etc. The fact I have to pay an additional $40+ to get a toy that actually works, after spending $140 on it already for it to only work 1x is ridiculous. The employee at the store was even talking poorly about the product when testing the new one stating they have nothing but problems with this toy and wires/connectors coming loose. sad they are selling and representing a company that has horrible customer service, and also poor quality toys. the other toy i had purchased is on its way out the door as well. intermittently works when being used. I would avoid all immense pleasure products, unless you want to pay additional $40+ on shipping and replacement fees. read more

As always says that nobody's pull through like a champ. I have to give my biggest compliments and thanks to Sierra. She is the manager there. She is Very knowledgeable on all the products in the store and went the extra mile to make sure that I got what I needed. I will be coming back again, especially with customer service and friendly employees like that. read more

The girl Leena wasn't working when I went to this store the other day. A lot has changed in 4 months. #1 When my gf and I are in an intimate toy shop we don't want to be waited on by some GUY. That makes my gf feel weird and uncomfortable. People can call this discriminating but girls or guys would rather not be waited upon by a male when attending to romantic matters. Just like it would be off putting if some dude was working in Victoria secrets explaining bra and pannies. #2 The other lady working was very unhelpful and should have answered our questions instead of "Hugo". #3 The prices were extraordinarily expensive. Bought 4 items off the Internet for the same price as 1 item from that store. The only thing you guys have going for you is your personal touch. You guys need not act like Amazon isn't trying to put you out of business. You've lost your personal touch so Sunset will never see my business ever again. Extremely bad experience. read more

You cannot beat the customer service in this store! The staff is friendly, and if they aren't knowledgeable they stop what their doing to educate themselves immediately. I'm sad I have to move away. read more

Love this store. Never a disappointing visit. When ever I come to any location. All the staff really knows there stuff and have a lot of product knowledge. I highly recommend. read more

So rude they say I couldn't come in because my shirt showed my stomach. I would have purchased more than what I needed if they never got acted so rude. read more

Staff was super friendly and helpful especially Lauren!!!!! They have a HUGE selection there's vibrators, anal play things, men's toys, lube, massage products, lingerie, and tons more! If you ask them they will get you a sample of a product (they keep the samples behind the counters). read more

Beach blvd location seemed too phony. They make the girls wear uniforms and they all have they same cheesy sales pitch. They practically follow you around the store not allowing you to peruse their selection on your own. it was obvious all they cared about was making the sale. read more

The store is a great place to go in & look at what you might be interested in. However, as a consumer I would have to say I will never make another purchase from their store. I will forever shop online. The items are marked up & are cheaper online. My personal experience is a purchase over $200 & the item is defective. The warranty stands but when inquiring about the warranty process the store was unable to answer my questions & I am still waiting for a call back from the manager...I left 4 messages & it is over 20 days later. They are so sweet & funny when you are shopping but after that your nothing more than an irritation. The manager is extremely defensive & snaps "that is why we tell all our customers to take a cell phone picture of their receipt." ....I had my receipt I was fine she was incapable of bringing herself to a level of professional communication so I just chopped it up to a loss on my end. Buyer Beware & Shop Online. read more

Was introduced to a great staff, they are super friendly and very helpful! Great place to shop!

The staff are outgoing which breaks any tension that one may have going into a store of this nature. However, it becomes obvious that they work on commission when they begin to push a certain product. This wouldn't be so bad if the products that they recommend weren't junk. My girlfriend and I have purchased 2 items from them on separate occasions based on their recommendations and both times the items have turned out to be defective. Our last experience was best when we chose an item based off of our own interest. The item was less expensive than the recommended ones and worked the best out of any that we purchased from here before. read more

I purchased a few items at this store and they were unable to provide me with a receipt because their printer was down. They told me that they would email me a copy. After getting home, I still had not received the email receipt. I called the store and provided my email address again and they said they would send it. After not receiving the email again I called the store and spoke to the manager who told me she could not email me a receipt without providing identification to prove I made the purchase. However, I never provided ID at the store in the first place so they have no idea who made the purchase. After telling the manager I would drive in to provide ID in order to receive the receipt, she told me there are no refunds or exchanges on any products which I was not aware of. The product was never opened and there are no signs in the store stating this policy nor was I told this during checkout. Not only will I boycott this store due to poor management, their lack of common sense and intelligence baffles me and should be shared with the world. As one might expect by this time, my sexual urges have subsided and most likely will never return again. Thanks sunset, now it's time to go cut my dick off. read more