We placed a large order and paid the amount in full. Later, we got a notice that our mugs were ready, but we owed more money. After looking at the original invoice when we placed order and the new invoice that was sent they increased the price of one of the mugs. I call Sunset Hill Stoneware to fine out why the price was increased after we placed the order. I was told that it was quoted incorrectly and final invoice show corrected amount. I asked why the original price is not honored since this was not a mistake on our end and was told prices are subject to change even after order is placed. I feel this is very bad business, to know that you can pay for an order and they can change the price after you have been quoted and paid in full. Their products are very nice, but the way this was handle is not good business practice. read more

I heard nothing but amazing things about this company until recently. Here is my friends experience. "This company was the best I have ever worked for at first. I thought I had landed my dream job despite the terrible pay I loved going into work everyday. It seemed like a place that actually cared about their employees. That is until last Friday when ten production employees were gathered at 1:15 in the break room to be unexpectedly 'laid off' and told we will not be called back. One of the ten people started Monday of the same week, he was laid off. I personally feel terrible because he is a great worker and a long term friend of mine, I knew he was looking for a new job after being with his former employer for 15 years. I told him to apply, because I thought it was a place that cared about its employees. He interviewed three weeks ago, worked his two week notice at his previous employer and set a start date. Why was he hired? They had to have seen this coming and the actions the company took leading up to this decision to make cuts were incredibly irresponsible. Nobody should have been hired as of late if they even had a inching that such lay offs were a possibility. None of us saw this coming. We have been told that none of this was owing to our performance but rather a decline in sales. The week prior two sales reps were fired and another quit, yet there are no job postings seeking sales people. The remaining employees are being 'restructured' and have been told this isn't downsizing but rather 'right sizing' a term I was previously unfamiliar with. The one female Potter has been reassigned to the shipping department.We were told our production manager was not informed of the cuts to be made, eliminating a quarter of the production staff until only the night before. That seems like a huge lack of communication on the part of the recently named President Chris Rand. I started training as a potter in January and signed a noncompete that now prevents me from pursuing my passion for the next 18 months with any other production pottery. At first I was heartbroken, now I realize it was probably a blessing from the Universe that I won't be there to witness the sinking of what was only a few months ago an amazing place to work, the pre-Rand era. The owners Tom and Duane are amazing people, and allowing for this 180 to take place seems very out of character for both. I hope the company can get back on the right track before it is 'rand' into the ground. All the best to the amazing employees who remain, and have been deeply affected by the unexpected dismissal of their coworkers and friends. Take the raises, they promised for your loyalty, when they can show none in return, you at least deserve that. This was the best and most fun group of people I have had the pleasure of working with. On to the next chapter." read more

A very dissapointing experience from a business standpoint. Once we had gotten past the point of graphic designer coming up with the logos for medallion, we wanted to order 3 sample mugs. According to their OWN policy, we expected to pay for the samples an amount specified on their own website. Tje sales person and the manager would not honor that policy and came up with a different cost for samples. When I emailed their own policy, they still said no and THEN they changed their policy on the internet rather than honor what it had originally said. 15.00 lost them an 800+ sale. They must be so busy they can lose small business orders. We moved on because we were concerned that the unethical behavior would continue. Being in business our entire career, we could not believe the attitude of take it or leave it. Additionally, when we appealled fhrough a private message on their FB page about this whole situation, we received no response. We decided to move on and at that point we wete offered free samples. We were not comfortable with the ethics of this company and what other charges may ocurr at a whim. read more

Disappointing encounter with Sunset Hill Stoneware. Misleading & confusing information from customer service. Online ordering is in fact unpredictable as they do not carry any inventory, so orders only in groups of 12 are filled. What is available in The Hang up is not able to be duplicated. One may go to the Packer Pro Shop for selection of Lombardi ware, pending their availability as well. Certainly, was told, that one can try to order something on line in quantity less than 12, but most probably they are not available. Always love to support local, but unfortunately cannot support this business with unclear business model. read more

Half the fun of Sunset Hill is tracking down their mugs. Nothing beats spotting their stoneware and walking it to the cash register. As a person that owns 20+ mugs anything but five stars would be an injustice. Keep up the great work...you have a fan for life! read more