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    Services - Sunrun Solar

    Solar system installation

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    Erin S.

    I am really glad I did not read these reviews before we signed up with SunRun, which as an avid Yelper, I should have. This will be a long but detailed review... We had two young men approach our house in early October soliciting for SunRun. We had a No Soliciting sign in our yard so that was annoying. We sent them on there way as they had no ID or any actual SunRun literature...very sketchy... Later that week we were in Costco and saw the SunRun booth. I went over to them and commented about the guys that came to our home. He looked us up on their system and said..."Oh I see they flagged your house"...I asked what that meant and he said it meant that those guys would get credit for any sales if we went with SunRun...I said "absolutely not." The young man was very apologetic and took the "hold" off our home. I asked to have a local rep call us since we actually had been considering getting solar panels. The above situation is why I took off one star...Sunrun needs to stop with this type of door to door "marketing"... it is annoying and off putting. Now for the good stuff...Our rep was Luke Caywood. He arrived at our house professionally dressed with all the information we could ask for...too much sometimes..there is a lot to learn. He was very polite, answered all our questions and was a straight talker. He was very careful in explaining why they need to see the electric use for the past year and asked about any future usage we may have...electric car, hot tubs. pools etc. He took all that into account when deciding on the size of our system so we would avoid any "true up" bills at the end of the year. This I have learned is the most important part. I called him yesterday and he was happy to answer a couple questions I had about the billing process and offered to go over it again when we actually get our first bill. We elected to purchase our system and got the Tesla Powerwall as well. Madeline was our contact through out the rest of the install process. She was always very responsive via text with all the scheduling information and followed up with a minor concern we had. She resolved it quickly and everything was good. Joe was our job foreman. My husband just retired from PG&E (Diablo Canyon) as an electrical and welding quality inspector so he is pretty picky about how things are done. He had nothing but great things to say about the crew who worked on our house. They were all professional, polite, they cleaned up and most important...they did a great job with the install..and my husband double checked :-) Thomas was the technician that came to set up the Tesla Powerwall and while there was an issue with a piece of equipment that would not connect to our router, Thomas came back the next day and had everything working before he left. The permit process was smooth sailing and we just got our official "go" from PG&E yesterday. So about about two months from start to finish...not bad. I am very impressed with the level of service that we have received so far and will defiantly be recommending SUNRUN through Costco to my friends...oh and the Costco Cash Card I will be getting is going to be really nice for my summer vacation this year :-)

    Solar panels
    Shelby S.

    We started talking to Sunrun in September 2021. We requested a consult and someone came out the very next day. It was a super informative meeting and we were able to get all of our questions answered. Being Costco members, we were able to lock in a super low interest rate that no other solar companies had been able to offer us. We signed the papers and agreed to move forward. Our existing roof was going to need to be replaced, too, and Sunrun offered that we finance the roof and solar through them, which was very appealing. Plus, we were given a $4k credit on the roof since we went with Sunrun for the work. Sunrun made it clear early on that we'd want the new roof and solar installed in the same year to maximize the tax credit. Since it was already September, we weren't sure everything would fall into place by the end of the year. Sunrun warned us that permits could be slow for our county too. The rep we were working with became harder and harder to reach once we were locked in. That was super frustrating. Months went by without many updates. One day a roofer contacted us to set up a date to begin the work, but Sunrun never confirmed that with us. It was a little confusing. We ended up letting our rep know the roof work was scheduled. However, once the roof install had a date, the solar work was scheduled the very next week. Everything was installed March 2022 (so basically 6 months from our original meeting with them). The install of the solar only took a day and it looks so good. We are very happy with all of the work and the outcome. It was frustrating to have to wait for the solar to actually get turned on, though, and it took us contacting Sunrun to find out what the hold up was. PG&E said they hadn't received any paperwork to activate the system, and then Sunrun said we needed to sign the docs. However, Sunrun realized they never sent us final paperwork to sign. So, make sure you are proactive and stay on Sunrun to get everything moving along. Our system was activated Friday, so about a month after the install. The app has been really exciting to use and track the energy being created. We are really happy with it. We have 17 months now to pay as much as we want towards the loan and be able to lower our monthly payment for the rest of the life of the loan. I like that flexibility.

    NUMBERS OF SALES PEOPLE AND PROJECT MANAGERS FOR MY NON ACTIVATED SOLAR SYSTEM!!
    JT S.

    Well it is now August 20th and our Sunrun Solar panels and Tesla Batteries have been installed on June 16th 2021, but for some reason Sunrun can't seemed to get the PG&E metering documents sent over to PG&E to finalize my application. So I can start seeing credit for any Solar Generation of Electricity. PG&E states twice that they have not received signed documents through Docusign through SUNRUN. But I have proof from Docusign that both times the documents were sent with my signature. I have contacted the following people out of the San Luis Obispo office regarding this issue and still waiting! Auston Allen - 805-234-6704 - (Orginal Sales person) John Sinner - 805-234-6704 - (Sales Manager over Mr. Auston Allen) Project Managers - Angela Gail Maminta - Rose Hall 805-540-5493 - Andrew Hewat 720-731-7358 - I have called numerous managers regarding activation through PG&E When I call concerning customer service all I get is a call center person who is reading off a computer screen. https://m.facebook.com/story.php?story_fbid=10223417948611003&id=1055911886

    Our Sunrun Solar System is up and collecting power. Great installation.

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    horrible service. broke tiles when installed and no attempt to correct or help in any way

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    Ask the Community - Sunrun Solar

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    We could not be more pleased with Axiom. We contacted them and they were able to schedule a time…read morevery soon thereafter to inspect our roof. Josue called ahead of time to, in fact, be early. There were minor repairs that Josue was able to address on the spot. We will absolutely use Axiom in the future.

    We had 28 solar panels put on our brand new home five years ago by a well known solar company…read more They did a terrible job of installing them, leaving a lot of broken tiles which compromised the integrity of the roof. They refused to back their workmanship and ghosted us. We didn't want to enter into a legal battle, so we elected to pay to have the damage fixed ourselves. Needless to say, our faith in contractors was a little shaken, so we were very careful about choosing a roofing company to do the repairs. Since the solar panels had to be removed and reinstalled to make the repairs, we wanted to hire one company that could do both. Axiom 360 is a roofing company and a solar installer, and they have exceptional Yelp reviews. Eric came out to look at our house and our solar setup to give us an estimate, and we were astonished when he saw that several of our panels were offline and fixed them for us on the spot. We hadn't even hired them yet! That sold us on the integrity and professionalism of the company, and we were very pleased at their competitive estimate. A team arrived only a week later, which is especially amazing since we are located in Heritage Ranch, about as far north in their service area as you can get. Eric kept in constant communication on every aspect of the process. He also checked our equipment settings to make sure we were getting the most out of our panels and batteries. The roofing crew worked efficiently and were respectful of our property, cleaning up at the end of each day. When the project was finished, all the construction materials were hauled away and it was as if they had never been here. The job was completely finished within two weeks of our first phone call. Justin has been great to work with throughout the project and to follow up to make sure we are happy with the work. We highly recommend Axiom 360 for their roofing and solar expertise, as well as their honesty and exceptional customer service.

    Photon Brothers - Wine Country ground mount residential solar

    Photon Brothers

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    Photon Bros. installed my solar system several years ago and I never had any problems/issues during…read moreor after the completion of the project. Then, Tesla recalled the Powerwall-2 batteries because of a fire risk. While it took a while to get going, Photon came yesterday and completed the battery replacement, just as thorough and professional as with the initial project. I want to especially thank service coordinator Jake and technician's Lucas, Josh and Charlie for their diligence.

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    Solarponics - Go Solarponics. Save more.

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    I hired Solarponics to install a Span smart electric panel. They were quick to respond with good…read morecommunication and the service was excellent. Moving my panel involved a lot of work, and they left with a very clean installation and excellent work. They were also quick to respond to and help with a few follow up calls to get updates to the panel. I have already recommended them to my neighbor and will continue to recommend Solarponics services.

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    We've had several jobs done by Electricraft ranging from installation of a EV charging setup to…read morefinding a very weird electrical problem with a circuit in the bathroom. In every case our needs were met with a very prompt response from the office (Thanks Bev!) followed by courteous, professional field staff. Our latest issue was a total mystery to me after a couple of days working to find out why a single receptacle in our recently remodeled master bath showed dead while all the others worked fine. Brandon doorbell at 8:02 for an 8:00 appointment. OK, one of my biggest peeves was knocked flat. He listened to the issue as I explained the symptoms and what I had done for troubleshooting and then started doing his own investigation. He had the problem found and resolved in about an hour. Seems the electrician (NOT Electricraft) that did our remodel work made a couple of simple errors that led to our issue. In retrospect we seemed to have dodged a bullet with the previous work so cudos to Brandon for finding and resolving the issue. After finishing the bathroom, Brandon extended a circuit in the garage to allow for an outside receptacle (Christmas lights for Momma) and a new outlet for a replacement of our aging garage door opener. Another success in short order. When it comes to critical work in our home where poor workmanship could lead to a disaster like an electrical fire I always try to uses the best, not cheapest service. All of our electrical work goes to Electricraft and Brandon.

    Brighten Solar - The panels Brighten installed on our house.

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