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    Sunrise Services

    5.0 (2 reviews)
    Closed • 3:30 pm - 7:45 PM

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    1 year ago

    I appreciate Rakims communication. He was accomodating to our location. Also very communicative.

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    1 year ago

    Business owner information

    Photo of Rakim J.

    Rakim J.

    I’m happy we were able to assist you’ll the best way possible

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    The Grounds Guys of West End

    The Grounds Guys of West End

    (7 reviews)

    I requested lawn service from this company. This is the second time they've been here. I wasn't…read morehappy either time. There are very sloppy missed all the weeds. They don't listen to what I want done I've tried complaining to the owner and who just ignores my messages so I will take my business elsewhere. It's like they never did lawn service before. Terrible experience.!

    I have completed 1 year of full yard maintenance with The Ground Guys. They contracted to cut the…read moregrass, maintain the mulch beds, trim the edges, pick up debris, remove leaves, prune bushes, overseed and aerate in the fall, activate and winterize my irrigation system. I also engaged them to install mulch and prep the beds as an added fee. They subcontract the irrigation services, and that company was very good, identifying where previously the system had damage that was not identified by my previous service company (extra fee for the repairs). They worked with me as well to adjust the watering setup to preserve new plantings. The GG's services were delivered like clockwork. They are very efficient and complete in all they do. When blowing debris for clean up, my wife was especially pleased that they blew leaves off of our back deck! That was a plus! Since I work from home, I was aware of their comings and goings and the work was always done well. When I had questions, the crew was very responsive to me and contacted the main office when there was some confusion about a schedule that was worked out very nicely. I see the cost of this service as very similar to and competitive with regular HOA costs for "full service" condo or townhouse subdivisions, but this is performed on my 1/4 acre lot. I find great value in this service from The Ground Guys and plan to renew my contract.

    Virginia Green - Holes left by aeration.

    Virginia Green

    (102 reviews)

    My yard was infested with a few types of weeds and refused to grow lush grass. After two years of…read morefighting and wasting money at Lowe's I called VGLC to help me. After a year of use the weeds were gone and my lawn has never looked better (deep green, thick and healthy). I do recommend them but unfortunately I cancelled my service because the $47 visits quickly add up and I thought I was capable of managing my lawn at this point. Virginia Green calls before they arrive and will answer any questions you have, no matter how dumb haha. To me it seems like they really care about the customer. Thanks VGLC!!

    I have been a Virginia Green customer, but my recent experience with their customer service has…read morebeen extremely frustrating. On August 17, Virginia Green came to my property to remeasure my lawn after we installed a pool and because they had not previously been servicing the entire yard. I was told I would receive updated estimates for both the Premier and Estate lawn plans. I never received them. I emailed on August 28 asking for the estimates and received no resolution. I followed up again on September 7 and still did not receive them. On September 15, I called at 2:49 p.m. and waited on hold for approximately 10 minutes before choosing the option to receive a callback while keeping my place in line. I finally received the callback at 5:06 p.m., but when I tried to answer, the call would not connect. The voicemail simply told me to call back if I still needed assistance. The next morning, I called again and spent another extended period on hold. I also sent a detailed email explaining the entire situation and stating that if Virginia Green could not provide the estimates, I would need to consider canceling my service. I received no response to that email either. At this point, more than a month had passed since my lawn was remeasured. What should have been a very simple request for pricing required multiple emails, multiple phone calls, lengthy hold times, and repeated follow-up -- and I still did not receive the requested estimates or a meaningful response. What is especially disappointing is that I was not calling to complain about a treatment or ask for a refund. I was actually trying to obtain pricing to potentially increase the level of service I purchase from Virginia Green. I understand that companies get busy and that occasional communication problems happen. What I do not understand is how a customer can make repeated attempts over several weeks through both email and telephone and still be unable to get a basic response. My concern now goes beyond the missing estimate. If it is this difficult to reach someone when I am trying to purchase additional services, I have serious concerns about what the experience would be if I had an urgent service or billing problem. I would have preferred to resolve this directly with Virginia Green, but after this many unanswered attempts, I believe other customers should be aware of the communication and customer-service issues I experienced.

    Sunrise Services - lawnservices - Updated October 2026

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