Unbelievably inconsiderate towards us, as a years-long client. Never again!
I've heard they have recently changed management, with a much more uptight manager. We arrived 15 minutes late to pick up our dogs, but were told (by an employee present onsite) because it was outside of their posted pickup hours, we would have to wait 6 hours. The employee (employee A), trying to help, asked the manager (employee B) for permission, but was told NO!
This was after letting them know we lived 2 hours away, which would translate to a 4 hour round trip. The manager would not have had to lift a finger to save us a 4 hour round trip, yet decided to totally hose a loyal customer because of "policies".
On my drive back, I spoke with the Casper police and learned it is illegal to deny an owner their dogs back. When I told employee C about this, during pick-up, she seemed to cast blame on us for being late; but seemed more open minded only after I discussed the potential legal implications of what happened. The manager was unwilling to ever speak with me directly, even by phone.
I was given their corporate number, but it is a dead-end... even the operator won't answer or return my calls. I opted not to waste my time with pursuing charges.
Photo updates were specifically spelled out as included in the boarding, yet none were ever received.
Casper has many other boarding options. It's quite clear they have low regard for their clients. Please spare yourself a similar experience to mine or that of other recent reviews. read more
