This funeral home is excellent! My friend Trey passed last week - God bless his soul. He was a…read moreHUGE Auburn fan. Everything was Auburn related at the funeral, the employees even wore blue and orange. Flowers were all blue and orange, even his video had the pick 6 miracle second. I was complimenting one of the employees on the funeral and they said they also offer any variety of themes, catering, and you could even have a band! That is what I call Celebrating a Life!! The choices are amazing! Bravo Ridout!

After my father passed away someone suggest Ridout's Trussville as a funeral home of choice. We…read morecontacted Ms. Jaynee and she did an absolutely fantastic job explaining to us all the options that were available for cremation, and after we made our decision she handled everything for us. In a time like this, it was most comforting not to have to be bothered with handling a lot of details so her help was beyond appreciated. Everything was handled professionally and sincerely as well. We were most pleased to have chosen them for assistance and would certainly highly recommend their services.

The staff made planning my father's funeral so easy. They truly were a blessing. The funeral was…read morejust how he would have wanted it to be. I really appreciated the kindness and professionalism of the staff. Thank you for making a bad day a little brighter.

The condition of the mosoleum where my mother is law is interred is horrible. This is beyond…read moreabsolute neglect and gone to the point of "your check has cashed and we no longer care even if you see it."

I would give zero stars if possible. They are horrible people working here. They have no compassion…read moreAT ALL! You are nothing but dollar signs to them. They sit you at a table and sling a list of prices at you like you are a dog. It was like being in a used car salesman's office. The arrogance was ridiculous. Then they want to jack the price up and tell you that's a typo. I told them no it was in print and I wouldn't pay a dime more. Ended up having to have my daughter moved bc the vultures only cared for money so I was worried about them stealing her jewelry or looking for gold teeth. Then they run your loved ones over with machines because they are too sorry to hand dig the graves. We had to threaten to turn them into Montgomery to get them to stop using the road they made over our family plots. I wouldn't send a gerbil here. Go to Deerfoot Memorial. I think that's the correct name. Those folks are wonderful. Very, very kind and supportive. I wish I could have buried my child somewhere else but I couldn't afford it. She deserves so much better than being here. If I go back and the road is still there I will go to Montgomery bc I wouldn't doubt they lied to us again. This has been happening for 20 years. AVOID THIS PLACE AT ALL COST!

Handling the recent death of my mother has been hard enough but dealing with Rev. Howard, with JMW…read moreFuneral Home, has been the most unprofessional and stress inducing experience I could have ever imagined. Not only is my mother's death certificate covered in errors, but also, I am the one who has to complete and mail in the amendment to correct the all the errors! The errors include her incorrect date of birth, omitted names, a misspelled name, and even the word daughter was misspelled! Rev. Howard said he sent this paperwork to me and that I have to sign for it so I have been in my house all day. It is 9:45PM on Saturday, 12/29/18, and I have not received the paperwork. He has refused to respond to me all day and I had to cancel plans so I could be here. I am livid and wish I had chosen someone else.

I wish that you could give 0 stars. Had to correct "Rev. Howard" over and over again as he could…read morenot even spell the name Michael correctly. My fiancé's cremated remains were given to me ON THE STREET with absolutely no paperwork what so ever. It is required by law to receive paperwork or you're basically driving around with a body in your trunk! They could not even put his remains in the gold paper box and instead gave me the remains in one postage box when both I and the family asked to have two separated boxes. Yelled at my mother and I over the phone until we had the board of funeral directors contact them to tell them how off base they are. His email is one of an auto dealer. I would never recommend this service to even my worst of enemies. Again. I wish I could give them 0 stars. Will be filing a formal complaint with Montgomery.

I am so thankful for the assistance that Jody & Jetta provided. With such an overwhelming subject…read moreand so much information to take in, they put me at ease. They're very knowledgeable about the grounds and options. Thank you ladies, I appreciate your time, patience, and genuine concern for what we wanted.

From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent.With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.

My preferred method would be in writing like I've been telling you through the emails I have been…read morecorresponding with you. You have not given me any answers in these correspondence. Next I will just put the emails in the reviews so everyone can see that you are not interested in solving this. Let's just put it out there. When George found out we were Jewish, his entire attitude changed. He made a point to say that jesus was his lord and savior. Well in my culture, funeral are done very fast. He made a point to take a 3 day vacation and with me emailing him everyday and calling the funeral home. I was told no one could do anything except George. When I finally talked to George I was very upset and never wanted to talk to him again. I told George to stay in his office during the service or to not be there at all. But he made a point to try and shake my hand after the service and had one of his employees say something to my sister that should have never been said Ever! I think this company has a bunch of bigots working for them and I don't think they care at all. Bethany Calloway wants to talk about it. I want it in writing. The truth hurts Bethany. Now look at all your other reviews and tell me why they're all 5 stars.

It is never a good time to contact a funeral home. But, when you need to celebrate the life of a…read moreloved one, consider this exceptional chapel. Based upon their excellent reviews, my family turned to them in the midst of the horrific COVID-19 outbreak. Beth proved to be just the reliable, patient, and accommodating angel we needed to make it through a difficult time. Beth was readily available, very flexible and extremely considerate. She was surrounded by a professional team who managed a clean facility while taking into account our safety and well-being. I strongly encourage you to turn to these loving and caring pros. Beth and others won't disappoint you or let you down!

charter has taken care of my family since 2017. they have been the best. when my brother passed…read moreaway in 2017, They were very professional. Again in 2022 and 2024. On February 29th, 2024. We lost the best woman ever, My mom in law. I called them to let them know she had passed and Cody and Donda handled everything very professionally. They went above and beyond for us and her. If I could rate more than 5 I would rate all of them. I highly recommend them.

This was the MOST unprofessional experience I've had in a LONG time. First, they said something…read morelike "I got the body downstairs, where do you want it?" right in front of my father (it was his wife who passed away). Second, they screwed the obituary up - talking my father into the "free" obit in the B'ham News neglecting to make clear that it was only an 8 line obit. He took the trouble of listing all the children's names, etc. for them, and none of that was in the paper the day before the funeral. Not only that, the obit in the paper used her middle name because "her first name was too long and that would've created another line." They actually put another obit in Sunday's paper (the day AFTER the funeral) that was correct at thier own expense. The day of the funeral, we got there and her last name and birth date were incorrect on the prayer cards and the guest book. They had to scramble and reprint everything 30 minutes before the visitation started! NEVER AGAIN, BAD BUSINESS!