I came in specifically to buy a new rod and reel setup. As someone brand new to fishing, I was…read morelooking for a bit of guidance on what to get. Unfortunately, despite there being four employees at the front register when I walked in, I wasn't greeted or even acknowledged. Which I dont really care for a fake hello, but just thought I should mention. I spent about 15 minutes browsing the reels, hoping someone would offer a hand as I was standing 10 ft from them, but the staff stayed behind the counter the entire time. They seemed more interested in complaining loudly to each other about their hours and lack of corporate support than helping customers. I ended up leaving without buying anything. I now understand why other locations might be getting more support, they probably prioritize the customer experience.

Dont bother calling as they will put you on hold and never pick up. I called to see if they had a…read moreproduct in stock, immediately got put on hold, then about 5 mins later when I arrived at the store, I decided to stay on hold to see if they'd pick up. Walking around, seeing two employees doing nothing, I grabbed my stuff and left. Stayed on hold for 15 mins more, before I gave up and hung up. Not sure if I'm going back to this place. Only reason I gave two stars is for the person who helped right when I got in the store. just don't call.

Reservations: Do your booking on their website: https://catalinaexpress.com/schedule-fares/ or call…read morethem at: (800) 805-9201. Discounts: No discounts here. Costco use to sell Catalina Express gift cards. They haven't sold them since covid. Parking: There's a parking place and a shuttle bus that takes you from the parking lot to the terminal. About $22 for all day parking. Ferry's Ambiance: The ferry's are relatively clean, has a decent amount of seats inside and outside, and a couple of working unisex restrooms. The boat ride is about an hour long. So make sure you take your Scopolamine or any other sea sick pills. If you schedule a evening ride back, please do yourself a favor and seek shelter inside or wear a lot of layers of clothes when sitting out. It's get a bit chilly and slightly wet. Sightseeing: You'll be able to see the famous vincent thomas bridge and a lighthouse nearby. When you get closer to Catalina Island, you'll be able to see the Casino. Food and Drink Of Choice: Haven't had any food or drinks, but they do sell them. Note: You're able to bring food and non-alcoholic drinks onboard. Catalina Express For Thought: Only company that shuttles you to Catalina (Long Beach, San Pedro, and Dana Point) besides Catalina Flyer (Newport). I guess i'll have to travel via Catalina express.

2024 & 2025 | San Pedro | The Catalina Express is always a fun adventure with friends or when I…read moretravel solo! Great customer service, speedy ride & well-organized! I also love the great vibes of everyone excited to get to Catalina Island, it's awesome!! On Board | Plenty of seats, upstairs and downstairs of the boat! It also depends on which boat arrives, one is bigger than the other! I like sitting on the inside of the ferry & glancing out of the large windows! Sometimes there are Catalina Express Magazines on board to look through! Restrooms are inside of the building, as well as on board! Tickets | Buy online! $42 each way! I always buy a round-trip ticket, as sometimes, especially on holidays, the ferries can be fully booked; sold out! Also, if you need to change the time on your booking, it's $5! Parking | Plentiful! $22 per day! Free for the 1st hour! $2 afterwards! Refreshments | Cafe | Upon arrival, inside of the building and on board! I usually go to the café inside of the building and get a freshly made egg and cheese burrito to go...so delicious, especially with the side of salsa! There are tables and chairs outside to sit down and eat! Arrival | Arrive early to get a great seat, as there are no assigned seats! Customer Service | Incredibly friendly! You're greeted by someone who scans the ticket on your phone, as you're boarding, as you hand your one item/luggage(23″x23″x37″, also allowed 1 carry-on) over to the baggage handler, on board and during the trip! I've gone back-and-forth to Catalina so many times that some of the crew and I recognize each other! Hahaha! Larger Ferry Arrives | There are tables & seating and some areas! Instead of having over your luggage, you wheel your luggage onto the ferry! Other Passengers | On my first ferry ride, a day trip, I sat near a solo traveler from South Asia! We ended up talking plenty, had plenty in common, including travels and she joined my friend and I throughout the day exploring Catalina Island, was so much fun! Overall | I'm always excited to board the Catalina Express, as there's always an adventure in store! Let's go!!

I recently charted a yacht for employee appreciation week at the company I own. We all had a…read moredelightful time, except for the Executive VP who barfed into the harbor--an unlikely and smelly chum--and caused the fish to start floating belly up in the water! (AG, you know who you are, lol). Other than that mishap, it was a fantastic experience, and it made me consider participating in a yacht timeshare myself. Boating makes me want to quit my career and travel the world by sea. But alas, Wifey likes her diamonds, and I like my luxury cars...

Poor customer service and poor quality of boat. I have to…read moresay it's difficult for me to write this review as my family and I were very much looking forward to spending a beautiful day on the bait to celebrate my dads birthday. And all though we still made the best of it it really did not live up to what was promised and the amount of money we paid. So let's start with m: 1. The address did not match what was listed on their Yelp page and created a lot of confusion and frustration especially since we had kids with us. I had to text the owner, Mario, and he gave us another location to charter form which was not at all what was listed on their page. 2. Not sure if the captain of the day,Noah, was having a bad day or what but he was definitely not in the mood to greet us properly. He was very short, not so friendly and barely spoke to us during our ride. 3. The boat was not like the photos they presented or posted on Yelp. I even texted the owner and asked him to send me a few photos of what the boat will look like. It was definitely dirty, the coaches were so damaged and dirty they had black clothes over them. One of inside couches was wet, my uncle sat on it unknowingly making his pants wet and him uncomfortable for the rest of the ride. 4. The table surfaces were all damaged & chipped. We had to be careful for the kids not to get splinters when they would approach the table to grab something to eat. 5. Worst of it all was that we only watched cargo shipments for 2 hours!! On our phone call with Mario mentioned we can go through the canals and even get a far glimpse of the Queen Mary but we didn't. We even asked Noah to take us the other way around into the open water and he said no he needs to this way first (meaning by the cargo shipments). It was very disappointing since it was my dads actual birthday and the experience was completely robbed from us. It's very sad that we wasted over a thousand dollars and didn't receive what we had paid for. And I even texted Mario afterwards telling him our concerns but didn't get a reply back. Poor customer service.

I highly recommend taking the guided tour! Our tour guides Jeff, Kai, and Gavin were amazing and…read morevery knowledgeable. The USS Iowa is such an integral part of our history and I could've spent an entire day aboard if they would've let us. Again highly recommend to take a tour or even just contribute to the preservation of our history!

Went on a Saturday with a friend whose father was a mariner. The ship has a colorful and diverse…read morehistory. Hosting Presidents, involved in conflicts spanning decades, numerous upgrades and refits. For a military history nerd like myself the experience was unforgettable. We did the self guided tour and spent time absorbing the videos and explanations posted throughout. The volunteers were more than happy to answer questions and provide additional information. Seeing how the 16 inch guns operated especially sustaining the rate of fire they did was unbelievable. I came away with a new level of respect for those sailors. There is a lot of history here and is worth taking the time to learn and share it.

From the owner: Take your trip with experienced captain to open ocean and enjoy all moment! You will have a chance…read moreto see wildlife and beautiful sunsets! Also you can take a trip to Catalina island and explore underwater life!

We use these docks during the summer for loading scout to go to summer camp on Catalina Island…read more High quality facilities in a great location.

The best idea the Port of LA ever had Now visiting boaters…read moretie up and enjoy the Museum and the restaurants and soon the new Ports O Call! This Harbor despite its size had nowhere for a visiting boater to tie up and spend some money! I only hope the new Ports O Call developers add more dock space for boaters to tie up down there as well. Plus hopefully the owners of the Queen Mary should add some visiting boater docks because who loves to tour a ship more than anyone... boat owners! Look at the success across the channel over at Rainbow Harbor and the visiting boat docks over there-- always full of boaters spending money on souvenirs, food and drink.. Bring your boat or a group of boats over to the downtown marina in LA right in front of the USS Iowa and tour the ship, go inside the Maritime Museum next door-- its only like $2 or eat across the street at The Grinder--(awesome burgers) cheap date :) Take the free trolley ( on tires not rails) to several points of interest in the area!! Even the kids can climb on one of the Queen Mary's propellers laying on the grass right next to the docks :0 And no I don't work for the Port... I'm just a boater who uses the new docks and my kids love going-- Keep up the great work POLA in making our Port the most fun, family oriented Port in the US....

Your staff were courteous and professional. The Swan boats, however, are ill-maintained. The…read morerudders were ineffective and steering the boat was hard.

Spontaneously decided to go with my 3 other friends while just walking around Long Beach after an…read moreevent nearby. You had to book it on the website but it was so easy and fast that I was able to book it while in line. They need an ID before you can start so don't forget that! My one thing I would be whiny about is that the life vest pile had some dirty stained ones but we managed to pick out some clean looking ones from the piles. They have a separate bin for when you leave and there is a guy that apparently cleans them after. Overall we had a very chill and relaxing swan ride. Remember you don't need to be paddling the whole hour unless you want your legs to feel like jelly after. Staff was very friendly and even helped us take a group photo in the end.Would not mind going here again, definitely worth it for the good memories.

it was great! The weather was perfect. The boat crew and educators were knowledgeable and friendly…read more And we saw a blue whale!

the company was very good about sending a reminder about our reservation. The cruise was…read morecomfortable, and we saw whales!! We saw a mother and child finned whale, multiple times. The captain did a great job positioning the boat so everyone got a good view. All in all a great experience.

We did the Harbor tour and really enjoyed it! A nice way to take in some fresh sea breeze. The…read morestaff was super nice and knowledgeable. My main complaint is that I wish they wouldn't blast music the entire time, esp as it sort of ruins the experience. I took a tour a year back and there was no music. I also wish there was a little less chatting through the intercom and more time for quiet to enjoy the scenery. Other than that we enjoyed it!

POSITIVES +1) The crew was very friendly…read more+2) The boat was very clean. Especially the galley and restrooms. +3) The narration from tour guide was informative and easy to hear over the loudspeaker. +4) I appreciate them taking precautions with COVID like requiring masks and having a separation window in the galley. +5) The galley snacks are reasonably priced. You can bring your own snacks if you like. We did. +6/-6) The crew does accept tips. For our experience I would absolutely have tipped. But because of -2) below I did not because that had my unused $40 ticket fee already that was not refundable. I felt that was my tip instead. See below. NEGATIVES -1) The access to the boat IS NOT handicap accessible. I did not see this warning on their webpage when we ordered a ticket for our 75 year old mother. If I missed the warning I apologize. -2) Tickets are non refundable once you order. This was noted on their website. We ended up loosing (1) $40 ticket cost because our mother was not able to go. It would have been nice to have been offered a voucher to come back at a later date considering, A) you had our money already, B) 1 return voucher would have obviously turned into other purchased tickets and not just the one person and they would have gained more fees. -3) Because tickets are non refundable I do not recommend buying them in advance. Although you save $5 by buying early you may end up loosing out if your whole party doesn't end up going like we did. Just get there at least 30-45 minutes early and get in line. You'll be fine.

I usually just do food reviews but thought I'd share my overall experience on a seven-day cruise my…read morewife and I enjoyed last October to celebrate our anniversary. I'll be talking a lot about the food too! First, the service: The crew was top notch, from the waiters to the bartenders to cabin stewards, everybody was friendly, helpful and just plain good at their jobs. It might have helped that I tipped everybody on our first day, not the last. The ship: Now it's one of the oldest and smallest in the RC fleet, but was remodeled in 2019 I think, so it doesn't feel old at all. Spacious cabins, lots to see and do onboard. Never felt crowded at all. And the cleaning crew kept every inch of that boat SPOTLESS. Food: We usually had breakfast and lunch in the "Windjammer" which is an all-day buffet. Huge selections of hot dishes, Chinese, Indian stuff like Butter Chicken etc... staples like pasta, salads, soups, sides, fruits, desserts, usually a carving station at lunch/dinner. One surprise: They had baked cod on the buffet that was actually DELICIOUS. For breakfast I usually went for a bagel with cream cheese and lox. Lots of topping choices, like tomatoes, capers, onion etc. They also had an omelet station for made to order omelets. At lunch there was a burger/hot dog station mainly for the kids I think. The burger I had was ok, but overcooked. The fries however were super crisp, hot and delicious. Everything in the Windjammer I'd rate OK to good. For dinner we usually ate in the Main Dining Room, which had a different menu each night, usually along a theme e.g. Mexican, Italian, French etc. The best night was Italian. I had one of the best lasagnas ever, and they also had rich, buttery, garlicky escargots served with crusty bread. The worst dinner was Mexican night, when I had enchiladas that had zero flavor. Ironic, as it was a Mexico cruise! What?!! But overall, the Main Dining Room food was usually good to very good. Ambiance and service, excellent. Our waiter Robert was always quick with a joke. BTW we did not try any of the extra cost "specialty dining" restaurants onboard, as I didn't see the value since the included dining was so good. Finally, drinks. We got the "Deluxe Beverage Package" which gets you UNLIMITED beer, wine, mixed drinks, even shots of Patron if that's your speed. It's all top shelf liquors and a great selection of wines and beers. Plus unlimited fountain drinks and bottled water. The package was $60/day per person after I was offered a discount (usual price is $75 I think) . It sounds like a lot, but considering they will charge you $14 for a Jack and Coke, it pays for itself at about 4.5 drinks. No problem if you start the day with a couple Tito's bloody marys, have some beers at lunch, a glass of wine with dinner, and finish the evening with a beautifully poured Bombay Sapphire martini or a Johnny Walker Black on the rocks. Which we did. Every day. Yikes! My liver needed a break by the end of the trip for sure. Entertainment: Fun shows onboard. A Vegas-style variety musical, an ice capades style show on ice, a very funny comedy show (the late night one is racier and better). And very good musical entertainment in the lounges. Good jazz band, fun piano bar sing-a-longs. That's about it. We didn't sign up for any shore excursions, so I have no notes on those. We did go out on our own and explored the port towns of Cabo, Puerto Vallarta and Mazatlán. It was a good time, and I think I am a Royal Caribbean loyalist now. A much better experience than a cruise we took on Carnival. Peace!

This is my 3rd time on Navigator of the Seas, my first review. I paid for a junior suite and won…read morethe lowest bid to a grand suite. It was the best decision! We were upgraded to cabin 1298 which is beneath the pool. Embarkation was seamless. We arrived at 930am which I recommend. Quantum was also at the port and the parking lot was full by 11a.m. We had a separate line for Suite members outside. We also had to wait until 10:30a.m. at a waiting area inside the terminal. The whole process was very smooth. Cabin 1298 although a bit tired was perfectly situated in the middle. It was central to everything. Our cabin steward, Mojo did a great job of cleaning our room Always smiling and greeting us. I asked for slippers and he brought it right away. The suite Concierge, Denzel was amazing. He called us. He knew us by name. He even made me hot cocoa the right way. He checked on us often. The lounge was airy and roomy. It was very quiet. They stocked it in the am and pm with good finger foods. Every night from 5-8 p.m. bar drinks were unlimited. I liked their choices of non alcoholic drinks like mocktails, zero proof drinks, non alcohol beer and wine even! The ship was decked in christmas decor and they had many Christmas events to go with the season. Activities were plenty. The water slide was finally working. My only real complaint is the night time shows were a snooze fest. The comedian was funny. The ice skating show was also very good. I would cruise on Navigator of the Seas again!