The PRIDE at 234 East Main St (Route 20) in Westfield, MA is the most dynamic, most positive, most…read morebest convenience store in Western Massachusetts- The staff is amazing. They work together to make the experience fun, positive, and easy. I use my laptop (using it now) to look for jobs, find housing, etc. while drinking the fresh piping hot coffee. SCOTT and RON are the two young men who I have gotten to know- they are truly interested in my welfare, how the job hunt is going, etc. I like these guys alot. The night staff is also very kind, witty, and helpful. A young lady who wears glasses during the day always checks on me- asking me how my beach trip to Misquamaquit was--- she is a bright light too. I will keep coming here for the staff and for the coffee!!!!!!!!!!!! PROMOTE these 3 standouts!!

I drive by this gas this once or twice a month on my way from VT to NYC. It's very convenient to…read moreget gas. But unfortunately they don't let me use their Bathroom they recommended me to go Nextdoor MGM!! It's very upsetting!

I stop here almost weekly on my pastry shop run. It's usually my fill up before I head home…read more There's usually this same young woman at the counter who is so friendly & sweet & kind. She's usually working wherever I'm here. She is very helpful with me when I'm picking up some Massachusetts lottery tickets. This is a clean location with a clean public restroom and plenty of easy parking in their private lot. It's a great location which is directly off of the highway. It's on a service road that runs parallel with the highway. But Just because it is extremely convenient they don't gouge you on the gas prices like most places do when they're right off of the hgwy. Kudos to them with keeping their prices in check. I have been stopping here and filling up for years now. Dozens of years. They deserve a proper review and reviews to come.

11.20.22 It's one of your typical gas stations with plenty…read moreof pumps. Easy in & out access to two different streets with easy access to I 91 north or south. The service i always receive is fine. Gas prices are average and in line with other surrounding stations in the area. The store is always clean. They have plenty of snacks & drinks to choose from.

We have stopped at truck stops all over the US and even though this place is small it's one of the…read morenicest, cleanest, well stocked places I've ever been to. The people are super friendly and accommodating. It's VERY clean. The showers are WOW!!! Can't say enough good. If in Springfield MA this is the place to park your big rig

sun kissed by god 8 months ago…read morebeware!!! buyer beware!!! heads up!!! i had to report this particular private owned shell gas station at 940 belmont ave in springfield ma. i went to this shell gas station while i was on my lunch break from work and i purchased some sterling steel jewelry which was a couple pair of earrings and a bracelet which was not expensive for $44.00. when the young attendee unlocked the case display and handed me the bracelet i felt that the bracelet maybe too big for my arm and i voiced my concern to the young attendee. however, the young attendee didn't feel it would be too big. i purchased all three jewelry items. after purchasing the items i went and sat in my car outside their gas station parked at their pump. i tried on the bracelet and it slipped off immediately. instantly i got out my car and approached the counter and i stated the bracelet doesn't fit. the young attendee talked to the older attendee who spoke in their language, i assume arabic and finally stated to me that i can't get an exchange or a refund. fyi, there is no signs on or near the jewelry station stating there's no exchange or refunds. i stated i literally just bought this bracelet seconds ago. the older attendee kept repeating he can't give me an exchange or refund because the tag on the bracelet is not there. i said wait, i have that tiny piece of tag right in my car. he stopped me immediately from getting the tag and continued to say to me..." no cause it's not on the bracelet. i called the police who told me to come and make a police report whenever i can. i agreed. the bracelet was only $8.99 but it's, "the principle of the matter." i went back in the store and let that older attendee have a piece of my mind. i said you will be going to court for 8 dollars and 99 cents!!!!! again i reported these people to the headquaters of the shell gas stations in houston tx and i was told this will be expediated to shells complaint borough and i will get a response within 10 business days. they also wanted to know what i expect as a resolution to my complaint. i said i want my refund and in return i will never buy another item or gas from this shell gas station. the shell representative agreed and understood my anger. these people like i told them need to be ashamed of themselves. a simple quest for fair treatment by these people was met with stonewalling and a refusal to budge, making it clear that customer satisfaction was not a priority at this shell gas station. can you imagine handing over your hard earned cash to a prominent business and moments afterwards your left holding a worthless item due to a business who only cares about profit and not customer fairness? this was the experience i had to endure. a money hungry , money gripping type of people whose morals and ethical values are built on bad and shady business towards customers once your money has been processed or the transaction has been completed. do not spend your money at this privately owned business. thank you for those who took the time to read my review.

They need to put the kibosh on people parking at the pump or in the fire zone. The pumps are out…read moreof paper half the time so no receipts. I hate having to go inside for a receipt.

I admit that the place is a truck stop yeah but depending on why you come it might be a surprise…read more My plan was MGM Springfield and had to get a Subway/Dunkin in the process and got it & they got Chester's Chicken, a liquor store, MA Lottery & typical thing for the big rig ones included a weight scale. Sorry about lack of photos but I will let you find it for yourself.

I have been going to the Pride Station on State Street for over 3 months and today I was told to…read moreleave the store for no reason and told that if I did not leave the police were going to be called. I am getting so very tired of people telling me they are going to call the police when I know I did nothing wrong this is the second time I have had an issue with this store the first time was with an employee getting a full attitude when I just asked a question. I have been putting my bags in the front and I have bought over $100 worth of food items. I was just using the bathroom and preparing myself some dinner. I thought this was a rest stop I am very disappointed at the way in which I was treated I understand if you suspect someone is stealing in that cast check the camera, but I am not a thief I am a hard working, tax paying citizen who has fallen on hard times and I did not appreciate the banging on the bathroom door like it was going to be taken off the hinges and being told, "Get Out My Store," and no reason given by the manager, just get out !! I need some answers for this behavior. signed very unproud

I've been taking both my car and my truck there for over 15 years. I come from a family of auto…read moremechanics. So I can assure you that Matt is A-1. He's also honest! The only negative is their prices are higher than the going rate. Since I'm a non mechanical single woman, however, the peace of mind is worth it. The entire staff are super nice. And, in the morning, the coffee is delicious! It's a pleasure to deal with them.

DO NOT TAKE YOUR CAR HERE! IF I COULD GIVE THEM NEGATIVE STARS ..I WOULD!! We had our car towed…read morehere after it died as my husband got off the highway in Longmeadow due to alternator. I believe there are different people running this garage now...and they charged us $921 for an Alternator...the labor was over $500. The going rate is more like $700 or even less ....NEVER AGAIN! We had the car towed there because it was down the street from where it died and we had worked with Phil in the past and he was pretty reasonable. It was a quick decision made in the middle of the night (husband was coming home from work in Northampton at 12:30 am. I think Phil is gone and the new management are not the same! DO NOT USE THEM because they will OVER CHARGE YOU and take advantage of you.

Marcus and all the mechanics there have been wonderful and have made my life much less stressful…read more Nobody likes car problems!

Not much for reviews these days but felt compelled to after my experience here -- the tech went…read moreabove and beyond helping to fix an issue and everyone there was incredibly nice. Good customer service is what wins business and they did that.