will only be going through kings towing from now on. Francisco was professional and friendly and I…read moreknew I could trust him with getting my Jeep from point A to B

My insurance company assigned this company to my roadside assistance request. The pickup location…read moreand instructions were clearly provided. Instead of contacting me to verify anything, they made an incorrect assumption about where I was located and decided not to take the request. What is completely unacceptable is that they never bothered to tell me they weren't coming. No call, no text, no attempt to verify my location, and no notification that they had decided not to provide the service. They simply left me waiting. The only reason I found out they weren't coming was because I called them myself to follow up. Had I not called, I would have continued sitting there waiting for roadside assistance that was never going to arrive. If you cannot or do not want to take a roadside assistance request, fine! But at the very least, have the professionalism and basic courtesy to notify the person who is stranded and waiting for you. Making assumptions instead of verifying the information provided and then leaving a customer waiting without any communication is incredibly unprofessional. I would absolutely not recommend this company

Got a big screw in my tire last night. Reached out to find someone to come repair my tire. This guy…read morecame out and repaired it very quickly. If you ever need tire repaired I highly recommend this guy. The price is worth it.

I have been a AAA member for over twenty years. Best is one of the primary towing…read more Contractor's for AAA in El Paso. Over the past ten years Best has come to give me a "hot shot" several times on hyper cold days. I have always found their personnel to be polite and professional. Last week my car "died" on Border Highway. A cooling hose broke and steam was everywhere. We pulled over and called AAA at 11:15 a.m. Through a variety of errors we were on the phone with AAA customer service at 1:00. We still had no tow truck. It was 91 degrees. Apparently the El Paso Police commandeered the tow truck originally sent to help us to remove a car from a crash blocking traffic. At 1:20 we spoke with AAA. A Best tow truck was coming to assist us; yet it was a half hour away At 1:50 our Best Tow Truck pulled up. Robert was the driver and he was truly our "knight in shining armor". He had been dispatched from Horizon City yet made it to Border Highway near downtown in less than a half hour. We were returning from a Hospital in Juarez where my wife had lab tests which required fasting. Between the bridge wait time and the breakdown; my wife had not eaten in 17 hours I had concerns about my wife possibly passing out in route to the mechanics shop. Robert had both bottled water and donuts which he offered immediately (Before I could ask if we could stop at a convenience store in route) Talk about "going the extra mile" Robert could not have been more helpful. He assisted my wife into the air conditioned cab and went about hooking up our car. I have an older car and Robert cared for it as if it was a brand new Mercedes. He worked quickly yet double checked everything. Most of us will only meet perhaps a half dozen people in our lifetime who have the customer service skills of Robert. No with towing you normally don't think of "customer service"; yet when it really counts; we are blessed that there are towing firms like Best and tow truck drivers like Robert who will come to our assistance. If you need a tow and you are not in AAA: Best would be the only tow firm in El Paso I would ever consider

With all of the construction going on the West side of El Paso my car broke down right after the…read morebarriers on the entrance ram of Sunland Park to I-10. I was able to pull over so the car was totally not blocking traffic. I asked that the car be towed to my house off of Chermont. The cost was $65.00. Is this normal? Am I paying more because of the construction. The car was a Hyundai Accent not a big car. The call to the towing was around 1:30 p.m. but it did not get to the house until after 4:00 p.m. Not very happy with the service.

THIS IS THE PLACE. I've been using their service for a month now and I can say that this towing…read morecompany is the best all around El Paso. They've picked me 3 times once on the way back from base in the morning when my tire popped which costed 99$ for my first time, and another time on the night of my wife's birthday when my tire popped again(they saved me that day) and it costed 85$. Today is another day that my 3rd tire popped again within a month(my fault) and I was on post and they picked me up and I wanted to go to a quite a distance tire shop that I prefer and they charged me 130$ for going through base and taking me there. I've asked multiple tow shops before I found these guys and the prices were absolutely ridiculous. This towing company have friendly people and have the best prices that I've probably seen from a towing company. *They do offer a military discount*

My car needed to be towed from my Dr's office to my home. I was pleasantly surprised to discover…read morethat the towing assistant would be there in 30 minutes! they were very courteous and quickly drove my car home. I was so stressed but relieved that they were so friendly and efficient! I'll use and refer them from now on. thank you!

The service was great! Super friendly and got the job done. I would definitely recommend them!!!!read more

If I could give 10 starts I would. I needed a tow truck in an emergency situation, answered on the…read moresecond ring, very informative. Was at the location in less than 20 minutes. Very helpful and trustworthy. The prices are incredible and affordable. I will only go to R&L Horizon Towing for my towing needs from now on. I highly recommend. Good job Ricardo, my wife and I appreciate you.

Very reliable and friendly towing service. They went out of their way to help me when my vehicle…read morebroke down. Highly recommend for all your towing needs!!!

Best tow truck driver I've ever had he was fast and funny as hell pick up my 2001 Cummins 2500 last…read morenight thank y'all

I needed my car towed to get a new clutch in. Called around 3:30 they said itd take about an hour…read moreand was waiting there almost 2. Aside from that lack of communication I experienced great and friendly service. The price was also fairly low for the distance I needed the car towed.