Sunlight Nails' Disappointing Experience Under New Ownership I recently had the unfortunate experience of visiting Sunlight Nails under its new owner, David, and it was nothing short of disappointing. From the moment I scheduled an appointment to the actual visit, it became evident that the change in ownership had taken a toll on the salon's professionalism and service. As the saying goes, "I don't care how many degrees you have, if you don't know how to give customer service, you will fail." This quote encapsulates the essence of my recent experience at Sunlight Nails under the new ownership of David. Despite any qualifications or expertise one might possess, the importance of providing quality customer service cannot be overstated. My initial interaction with David was over the phone, where I made an appointment for a specific service. To my dismay, when I arrived at the scheduled time, it became clear that he had not accurately recorded the details. The mix-up resulted in a frustrating delay and left me questioning the reliability of the salon's appointment system. Upon entering the salon, I couldn't help but notice the lack of professionalism in David's demeanor. His appearance and attitude did not align with the expectations one might have for someone in the beauty and wellness industry. It left me feeling uneasy and skeptical about the quality of service I was about to receive. As the appointment progressed, it became apparent that the service offered by Sunlight Nails under its new owner fell far short of the standard I had come to expect. The attention to detail and the level of skill demonstrated by the staff were lacking, leaving me unsatisfied with the end result. In any service-oriented industry, professionalism and attention to detail are crucial elements in building and maintaining a positive reputation. Unfortunately, under the ownership of David, Sunlight Nails seems to have lost sight of these important principles. This experience serves as a stark reminder of the impact that changes in ownership can have on the overall quality of service provided. It is my hope that Sunlight Nails can address these issues and regain its reputation for excellence in the future. As customers, we deserve a salon experience that is both reliable and professional, and it is essential for businesses to prioritize these values to thrive in a competitive market. read more

Absolutely, the best nail salon in Nashville! Yes, they are in Bellevue, located a little out of my way, but well worth the extra few miles. They are located right off of the Newsom Station Exit on I-40 W in a strip mall next to Dollar Tree, Bed Bath & Beyond and Michael's Arts & Craft's. The owner, Heidi, is a cracker-jack shop owner who remembers each customer by name and requires the best service and expertise from all of her staff. The shop is clean and modern and they take walk-ins and well as appointments. Prices are good for the excellent service. A couple of my co-workers tried this salon and then tried other ones, only to return to Sunlight Nails because they offer the most perfect manicure for your money. I've been a customer for a number of years and wouldn't think of going anywhere else. I get compliments on my nails all the time. Great salon! read more

Sunlight Nails...***singing like Oprah***Awesoommeee! I was running my weekend errands and decided my nails needed some love and care. I had gone to other shops but still was not completely satisfied with the experience...either the nails were fine but the service was not great or neither. Needless to say I was skeptical. SunLight Nails was an awesome experience...first thing I noticed is the energy is very positive and upbeat. The nail tech I had is so unbelievably talented, he is like an artist...seriously! And the attention to detail...I received multiple compliments on my nails five minutes after leaving the shop. The service was refreshing. Overall this shop is a hidden gem. By the way, the new owner is customer-focused. I believe I have just found my nail place. read more

I have been a loyal customer of Sunlight Nails for many years, as have some of my friends. Even though I live in Donelson, I would make the long drive to this salon because they always do such great work. The owner, Heidi Tran, often did my nails. But today I called for an appointment with her and was told that she is no longer there! The guy that answered wouldn't give many details and only said she no longer worked there. I'm a bit upset as I considered Heidi a friend and am somewhat worried about her. Does anyone know what happened? Did she sell the business to someone else? UPDATE: I was told today that Heidi Tran sold Sunlight Nails about 2 months ago, so she is no longer the owner. It's like losing a friend! read more

Very unpleasant atmosphere. I will never go here or refer anyone here. Terrible service . The owner Heidi is so un classy and fake. All she does is brag about herself. You should listen more to what I need done to my nails instead of bad mouthing about other shops. Her attitude is really unbearable. Been here a couple of time and the same thing over and over.You treat your worker horribly and they all say they hate you. You should be kinder to them and maybe you won't have so many turn over. Looking for another salon. read more

Although my review says San Francisco, I'm actually in Nashville, TN. Sunlight Nails is in Bellevue. First time at this salon - I had been going to a local large nail salon for many years in my area and was looking for a change. Sunlight Nails did not disappoint. Kim was my nail technician and she did a fantastic job. Very friendly and I loved my finished product. I will be returning to this salon and look forward to trying more of the services they offer. read more

I have been to MANY nail salons around Nashville and Bellevue, but they all pale in comparison to the quality, skill, and artistry I experienced at Sunlight Nails!!!! I was amazed and BEYOND satisfied with my full set!!! Not only am I planning to return, I also plan to tell ALL my friends! You will not be sorry when you choose to go to this gem of a nail salon! read more

I have been going to Sunlight nails for many years!! They have always been great!! I have had issues with ingrown toe nails for some time. Tina has done a great job with taking care of this for me. Sunlight nails is always clean and the workers are very nice and accommodating. I can't say enough good things about Tina! She is the best!! Joan Spence read more

i decided it was a bright idea to take my 9month old here with me, he did great at first then started to get aggravated half way in. The staff here assured me everything was completely fine and helped me so much with my baby. my nails and toes look great. they were so patient and kind. I'll definitely be going back. 10 stars read more

Don't waste your time! If you want to be disrespected and harassed by any means, please walk in the door. If your a person of color I would not recommend going to this facility. Harassed and treated lesser than a person just because of a person's skin color. They want our money but not our presence. read more

I've been going to Jane since she opened her salon. I've always been extremely happy,relaxed and feeling a more finished look when I leave. Friendly, clean, environment. Jane is the best in town. If I could give her 10 stars I would. read more

Love this place!! Everyone is always so nice!! Very friendly and relaxing environment! I always get my nails, toes and waxing done here!! Heidi, Tina and David are all great! I love that they really get to know you and what you like! read more

Had a great experience with Evan yesterday. If you are looking for a good and clean place to get your nails done go to Sunlight they are great. They have the best assortment of colors I have ever seen. read more

Sunlight nails is the best place to get your nails done. Heidi does such an awesome job on nails they look so natural and never chip. Their massage chairs are wonderful to. read more

Great job by Evan... he did my daughter's nails.. full set... they were marble like ... Beautifully done. He was meticulous... nice and patient... read more

I've never had my nails as the ombre acrylic design before, but I am really impressed with Evan!! He made me feel so glamorous

Highly recommend! David did a wonderful job. Excellent service, great quality. Friendly staff.

Builder gel with French manicure. David did excellent job such a nice person very detailed.