There is a reason this store has such a low rating. Customer service was hideous! I was greeted by…read morea young lady that didn't let me complete my sentence before she nonverbally began to usher me to the eye exam area. She never gave me an opportunity to inquire about my insurance. When I spoke to the manager she was very rude and said the other girl was due to clock out. You only get one chance to make a first impression and this was a major fail.

Dr's office staff was professional. Lenscrafters staff tried to be but it was all about the cost…read more Natalie acted as though she wasn't pushing the top price lens but when we tried to go less than what she wanted there was an excuse that the type we wanted wouldn't work. Then Nikki the manager swoops in at the last minute on the 2nd pair which were sunglasses, and guess what.... Lo and behold the frame we chose for sunglasses had to have a certain type of lenses that were 125.00 more than what miss Natalie had just quoted us. Long story. They make spiffs on the type of lens they sell you, the type and cost of the frame, and an extra big spiff for the second pair. Money money money, by the pound.

Nice large shopping center with a variety of shops and restaurants and plentiful parking in the…read morecenter lot. We stopped in for Whole Foods, at which point we pulled an "If You Give a Mouse a Cookie" adventure by spotting the Crumbl and deciding we need to stop there... so on and so forth as we saw all the options! It's a pleasant and nice space to walk around too.

Where have all the stores gone? I thought the Center was going to be like Rookwood Commons in…read moreNorwood. Now I hear Whole Foods is pulling out and moving to West Chester. This is such an amazing community that's going crazy with construction and improvements. This shopping district, while loaded with restaurants, doesn't really offer much else. The parking lot is oddly designed to promote pedestrian traffic for the retail shops. Sadly, even the store clerks aren't sure what's going on. Nordstrom Rack was the biggest disappointment of all. I wish there was a shared master plan for the future of this shopping center. To date, don't waste your time...

Great service you cannot find anywhere. But in northern Cincinnati. Salvaged a destroyed pair of…read moreglasses for a pittance. Highly recommended.

He is very reasonable and very knowledgeable.and a great person. I highly recommend himread more

I live in California and have received in April, 4 emails (about different patients) reminders for…read moreappointments and registration. I have called and asked for my email to be removed. I got another one yesterday and called and again asked for my email to be removed. Today, I received another so I called and asked it be removed from this person's file as well and then said "do they have other family members you can check and see if my email is in their chart?". The person who answered the phone told me she had removed it from ALL the family members in a not so nice tone. Clearly she didn't or I wouldn't have received a 6th email from their office! An apology would have been nice instead of attitude!

I have been expressing that my perscription seems wrong for two years and my doctor said that it…read morewas the exact same. Calling to book an appointment and being told that I have to wait months to continuously be given the incorrect perscription is outragous. I went to a different doctors office and she immediatly told me that my perscription in my glasses was wrong. I was being perscribed contacts that were the same L and R while my glasses were different on each lense (no wonder I couldnt see). It is very frustrating to be ignored by my doctors and I had to have the wrong perscription for two years until I switched to a different office.

This I am nearly 50 years old and I have never been treated so poorly by a store employee in my…read morelife. Sunglasses huts website showed a pit of sunglasses for $198. I drove 1/2 hour to buy them and they were marked $398. I asked about the price difference and this human scab of an employee told me that these "were not for me" because I had a misfits tshirt on and Jordan's. How judgmental and crappy is that? So she refused to honor the price so I called corporate. They immediately texted me a 50% off coupon code to make up for the price difference and this rude woman's antics. I took it back in there and she said it looked fake and would in no way honor it. Now if they paid me $400 I wouldn't take the sunglasses. By far the worst experience with a company in my life. This woman should be fired before she gets hurt taking to people the way she does

Decent place but they have a flawed guarantee. If you are going to use their 90 day exchange DO NOT…read moreexchange but return it and buy a new pair instead. Their policy after an exchange makes you wait two weeks for a corporate check. Gimmick to get you to exchange them instead of a refund...Fail. You're better off altogether getting the model number of what you like and shopping online elsewhere for 1/4 the cost. I'll use up my gift card then I'm not coming back to Sunglass hut again.

They lady was very nice, never spent a lot of money in glasses before and didn't know there were so…read moremany kinds and she was very knowledgeable about all the sunglasses, she was able to explain everything and she Ben framed the glasses to fit my face and didn't know that was even a thing either!!

Just bought a pair of #rayben sunglasses 40% off. Walked in indecisive but those guys in there were…read morereally helpful and friendly. Thanks!!!

We always enjoy shopping here. Lots of good options for the older kid/teen/adult crowd. You can…read moreusually find some good deals depending on the store, but honestly this isn't necessarily all outlet type stores anymore. Ample parking.

We were visiting from OK and shopped here. Found many good bargains. Not all stores are a great…read moredeal but if you have the time to look you can probably find something. Wife got a great deal on a nice Columbia winter coat. We also found some very soft Puma sweatshirts for under $20. My girls found some good deals as well. Some stores there weren't really anything that seemed discounted.