They didn't have the Raybans I wanted,but the sales rep was super helpful and polite in helping me…read morefind a pair of polarized glasses that fit properly. Exceptional customer service. So thanks and I return with my bent old Raybans as suggested.

I prepaid meta sunglasses on-line, seeing Lake Grove store (8 miles from home) had them in…read moreinventory. I picked them up the next day. Common retail practice since the pandemic. Upon discovering some negative reviews, I decided to return the unopened box in the Huntington store which is near my office. No fault of the salesclerk, I was quickly turned away. He called his manager for assistance processing the return who took the position, that since I paid for them on-line, I had to return them on-line. Had this product been SHIPPED to a local store as something not available in store, I would understand. But these were inventory in a sister store (20 miles away) when I paid for them 2 days earlier. MANAGER was not budging. Poor customer service. I returned home furious. The order confirmation clearly read on-line or in-store returns. I called Lake Grove store and a lovely girl named Kelsie said to come see her. She handled the return that night without issue. By the time I arrived back home, I had an email confirmation my refund was being processed.

Exceptional customer service!!! Without going into details, I'll just say that I tried two other…read morelocations to resolve an issue but to no avail. The manager Mariane and sales associate Junae were extremely helpful from the getgo and took care of it right away and made the shopping experience very pleasant. Highly recommend this store for personalized service and great staff!

My review is beyond delayed, however, it cannot go unsaid that the girls who helped me out at this…read moreSun Glass Hut location were nothing short of fantastic. I came in disappointed that sunglasses I bought at a diferent location were scartched without me having noticed. Within seconds, the staff was on the phone to other stores and managers private numbers calling to see if they could help me. And help they did! By the end of the week I got my replacement pair of Ray-Bans, a $25 gift card for my troubles, and a very sweet note from the Manager who helped me. This kind of personalized customer service is why small niche business thrive and make actual shopping more enjoyable than online shopping. Thanks team.

I stopped in to buy a few pairs of Ray-Ban sunglasses and received nothing but the best service…read more They had a special happening that day so that was the reason I bought two pairs. They were marked down to $117.00 a pair. This store is located in the Connecticut mall on the 2nd floor.

Needed new sunglasses and this was a great place to go been in there before The glasses fit right…read morethe sales person was tremendous help would go back again

We had a great experience at the Sunglass Hut on the second floor, especially after getting such…read moreunfriendly service at the Rayban store downstairs! Stephanie was incredibly friendly and knowledgeable. She gave us helpful suggestions, answered all our questions, and did it all with a smile. Not to mention, they had a great BOGO 50% off sale! Come here for all your sunglass needs!

The customer service was really disappointing\. The employees followed us around the store and made…read morecomments to each other about us instead of simply asking if we needed help\. It made us feel like we were being treated as if we were there to steal rather than shop\.

The staff's service is terrible, especially when two saleswomen are together. They start talking…read moreamongst themselves about the customers who come in, not caring if anyone can hear them. If they see customers wearing work clothes or casual clothes, they refuse to serve them and try to get them to leave as quickly as possible.

Horrible service. I went in looking for two pairs of sunglasses to replace the cheap knock-offs I…read morewas trying out just for a style check. The young woman at the store couldn't spare me even a moment of her time. Probably because I'm an older person and she was busy cooing to a younger couple that was trying on literally every pair of glasses in the store. After being ignored for 10 minutes I walked out, having tried on the glasses I wanted, and went home and ordered them from another source on line.

What a horrible experience at the Sunglass Hut in Smith Haven Mall…read more My daughter simply wanted to find out whether her sunglasses were still covered under warranty. The staff seemed completely uninterested in helping and acted as though assisting a customer was an inconvenience. They initially couldn't locate the purchase in their system, so I pulled up the information on my phone myself. Even after providing proof of purchase, we were still given a hard time. Rather than helping resolve the issue, we were told to "go to the manufacturer" and the employee essentially walked away from the conversation. The store was completely empty at the time, so being too busy was certainly not the problem. Customer service should not end after a sale is made. A little effort, professionalism, and courtesy would have gone a long way. Unfortunately, we left feeling frustrated and unwelcome. Based on this experience, I would not recommend purchasing from this location.

Spent $600 on sunglasses that are supposed to transition. They take way too long to transition…read more They don't transition while I'm in my car and when they do transition, they don't get dark enough when I went into the sunglass hut to ask if I could get the lens swapped. I was told that they don't do it and to go to Amazon and treated like utter shit.

I bought my sunglasses at a different Sunglass hut but was here and needed to have my glasses…read morefixed. The guy helped me repair my glasses and spent a long time with me trying to assist me. The prices at Sunglass hut are decent and worth the price since you can get them repaired at any of their stores.

The doctor is knowledgeable and friendly. I highly recommend this place. Please visit their 68th…read moreStreet location.

So glad I found Dr. Mary and Al! I have been going here for the past 4 years after having a…read morenot-great experience with Warby Parker. I wanted to find a place that would take the time and care to get to know me and my eyes, and I found that at Eyespecs Vision Care, which is family-owned. Dr. Mary is very thorough with her eye exams and offers great advice and options, and Al is always there with a smile and patiently answers my insurance questions. I always order my contact lenses and glasses through them, and they also have a very fashionable selection of frames in both of their locations. Super responsive and communicative, as well as very nice people, I can't recommend this place enough.