Six months ago, I bought a pair of sunglasses from Sunglass Hut in Bondi Junction. I had shopped there before and thought it was a good store, with good customer service and warranties that no one else offers when buying sunglasses.
After six months, my sunglasses started to malfunction at the temples; they felt a little loose, and within two weeks, one of the screws came loose.
I went back to the store to ask if there was a warranty to repair or replace them, and the guy told me to go to an optometrist to have them fixed, saying that only the frame was under warranty, not the screws. In short, the warranty is a joke.
They've lost a customer, and I hope no one else buys from them because of the warranty. The quality of these sunglasses, which cost over $300, is comparable to those that cost $15. read more