Full disclosure ... I did not get to use use the cleaning services offered here. This review is…read morebased on my experience with the business. I was renting a co-op sort of house where we all get two weeks in the summer and are responsible for arranging our own cleaning before we leave. The people who rent the weeks before us are both cheap ... and slobs. They 'semi' clean the house themselves to save money vs. hiring someone and do a poor job. So, we never trust them to clean well. This year, more than ever, we wanted a top to bottom cleaning of the house to ensure all was good from a pandemic perspective given the slobs that rent the weeks before us, so I did a little research and called Cape Cod Cleaning Collaborative because they seemed to have the most trustworthy reviews. I spoke to the owner who returned my message promptly and asked me several questions about my needs. She mentioned that unfortunately, she isn't taking new clients this season due to a reduced work force and also, they can't clean houses as a one-off. They will do a 'deep clean' of a house at the beginning of the season and then come in for 'touch ups' but don't really do the whole 'I have the house for this week and would like it cleaned when I arrive' type of thing. If you rent a house, the home owner would likely have to have this deep clean done at the beginning of the season and then schedule subsequent cleanings for when guests leave. This wasn't our situation. I see that some reviews get a little pissy about this protocol but I have to respect it because it means they do a great job, are thorough, and don't go through the motions. If I owned a house on Cape Cod, I'd certainly use no other company but this one to clean it based on this interaction. However, the owner was great about passing on the name of the company she uses to sanitize and clean carpets in the homes she deep-cleans when she heard of my concerns about covid. She sent an email to that company's owner referring me to his business and he ended up coming in and doing a fantastic job of sanitizing the house and carpets for a great price. She didn't have to make that referral for me and did not benefit from it financially ... she was just trying to be helpful. Another reason why I would choose this business over any other business on Cape Cod, if I owned a house. Based on our initial conversation, it seems like the business owner really takes into account the needs of the customer and doesn't cut corners. I passed her name along to the person who owns the house we all split weeks at during the summer and I can only hope he will call her to arrange for cleaning going forward vs. everyone doing their own thing. Like I said, even when things didn't work out in terms of doing business together, the owner went out of her way for us and we were grateful for that. If I do end up buying a house on Cape Cod one day, this is the only company I'd call to set up cleaning.

Have used them for the past four years, however no longer…read more They went from hourly billing to fixed billing per cleaning visit - but failed to communicate that - I didn't know it until I got the invoice! And - at the same time - they increased prices by over 30%. They have also become unreliable - the most recent cancellation was last week when they cancelled less than two hours before they were supposed to arrive. Switching to a company that cleans several of our neighbors houses - come highly recommended - and cost less!

Clem and his team did an amazing job deep cleaning our house. Very easy to book and communicate…read morewith about services. They were incredibly thorough and exceeded our expectations. Pricing was very reasonable. I would highly recommend them and will definitely be using them again in the future.

Service was timely.Floors looked great. Overall great job of cleaning. Polite, friendly. Would…read morerecommend.

English speaking staff --…read more Cancellation on day of service was also inconvenient and costly as I had already been billed and had paid for the trial clean of a 20 by 15 studio for close to $200. My friends in New York, Boston, San Diego, Los Angeles, Santa Fe, San Francisco, El Centro, Paris, Madison, Maine and Utah find this unbelievable.

I've worked with several cleaners over the last 15 years on Cape Cod and, by far, Lucy's team is…read morethe best! We are with thrilled with their consistent attention to detail. For example, microwave cleaned to perfection, beds made impeccably, and glass glass candle hurricanes are cleaned. On top of that, the team is friendly and easy to work with. I fully recommend Lucy's Cleaning!

Dropped clothes (3 jacket, 1 shirt) off to get pressed on Friday before Labor Day and asked for…read morepick up the following Wednesday. We came Thursday and they said they didn't have it. They said they needed to call the driver (cause they 'send it out') but the driver should be here at 10. We came back at 10 and both women were in the back. I was joking that they were probably in the back pressing the clothes. They came out 6 min later with the correct clothes, hot. So either the "send out" was a lie to give them time or they in fact forgot about the clothes and never sent them out. Moral of the review: if you want the service done on time this is not the place to go. The place doesn't seem organized at all and I wouldn't be surprised if they lost clothes frequently.

She shrunk my beautiful and very pricey Jenni Kayne alpaca sweaters. Shirts were fine but will not…read morebe returning.

These guys were great. Came right on time. Service was outstanding. Highly recommend.read more

They came to clean our furniture. They really put alot of effort into making everything fresh and…read moreclean. Would recommend highly!

Selma and her team have been cleaning for our home for about 4 years and so much of our success is…read moredue to her professionalism, commitment to quality, and strong communication. We've had many comments from guests about how clean our home is, and she has gone the extra mile to point out issues that need addressing. She runs her business well and because she has personal experience at cleaning, she knows how to train and coordinate her team in an effective and caring way. Thank you, Selma!

We had being stay at a friend's of a friend's house for three months while she was locked out of…read morethe country on vacation, and got only 4 days notice that she was coming back--she had gotten a repatriation flight and she has just found out.. We had been cleaning up after ourselves, but if someone's been letting you use their house for 3 months, you want to get it wicked clean for them to come back to. Selma and her team delivered, and in very short notice. They brought all their own equipment, and took all the proper hygienic responses, considering this is the pandemic. Not only that, but they were very nice, too! The house was cleaner than the day we arrived, and we couldn't have been happier. We are very satisfied! Thanks for your help.

Luna's crew did a great job cleaning my rental home. I will continue to use her services.read more

Luna and her crew are kind, professional and hard working. If I could give more than five stars, I…read morewould. They went above and beyond in cleaning our home, and provide incredible value, both in terms of their thoroughness and integrity. If you're looking for someone you can trust who cares about your home as much as you do, give them a try.