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    Suncrest Flowers

    5.0 (2 reviews)
    Closed 8:00 am - 8:00 pm

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    6 months ago

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    2 years ago

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    Twigs Flower - Twigs Flower Company Draper, UT

    Twigs Flower

    2.2(88 reviews)
    3.8 mi
    $$

    Twigs Floral: I ordered a flowering plant for my Mom-who was just put into assisted living. Connie…read moredelivered the plant and went above and beyond by taking a photo of my mom and the delivery and sending it to me. This was very thoughtful. We will do business with this florist again. Thank you, Connie.

    Guys, you've gotta step it up if you want to survive as a small local business or the "big guys"…read morewill just keep coming. The only reason I'm leaving this detailed review is because I CARE ABOUT THE SURVIVAL OF OUR LOCAL BUSINESSES. Chances are it's falling on deaf ears because you have not responded to a single review, whether positive or negative. That's not a good sign. With the exception of your most recent review from May, your track record speaks for itself. My experience wasn't so great, and here's why: First I tried to place an online order for a $65 flower arrangement. When I got to the checkout page there was a surprise $9.99 "website fee". Nobody likes surprise charges. When I called, the girl who answered said it was something your website service enforces and will not change. Note, she didn't offer to take my order over the phone. I was was the one who thought of that and called back to place my order. The only reason I'm giving you 2 stars instead of 1 is because you acknowledged the situation and gave me a somewhat reasonable credit. However, whoever I spoke with was defensive and ready with excuses. So the clincher was that the arrangement I received looked nothing like the arrangement I ordered. Your arrangements must (at least) come close to the visual description on your website. And if you don't have those flowers pictured available, the customer must be notified. Your florists need to pay close attention to this, or you're going to go down and out of business. Guaranteed. Engage with your reviewers. Thank them for the positive ones, and respond to the negatives. Be transparent about inventory and charges. Focus on outstanding customer service, and you just might survive.

    Photos
    Twigs Flower - What I got :(

    What I got :(

    Twigs Flower - 140 dollars worth of roses? I think not.  Even worse, they sent a fake photo of what they claimed was the delivery.

    140 dollars worth of roses? I think not. Even worse, they sent a fake photo of what they claimed was the delivery.

    Twigs Flower - WINNER "Brides Choice Award" 2011,2012,2013,2014,2015

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    WINNER "Brides Choice Award" 2011,2012,2013,2014,2015

    Suncrest Flowers - gardening - Updated May 2026

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