I have dined here regularly with my family -- sometimes up to three times a month -- because we…read moregenuinely wanted this restaurant to live up to its high-end presentation. Unfortunately, after repeated experiences, it simply does not. As someone who frequently travels and dines at upscale restaurants and banquets, I can confidently say that what is marketed as refined here does not align with what is delivered. On multiple occasions, we found long dark hairs in our food -- including in my children's mac and cheese. This was not a one-time oversight. It became a pattern. Even more concerning, management-level staff with very long dark hair were consistently seen delivering food without it properly secured. When basic food safety standards appear optional at the leadership level, it speaks volumes. Beyond that, service execution is disorganized. Tables are crowded, and we repeatedly received incomplete settings or missing items -- condiments, steak knives, and at times portions of the meal itself. These are elementary details for any restaurant, let alone one positioning itself as upscale. The only bright spot was one blonde server named Sandi who handled the situation with professionalism and composure. She demonstrated the level of service the restaurant claims to embody. What ultimately makes the experience untenable is the atmosphere created by the head chef audibly yelling tickets and shouting at staff throughout service. A dining room should feel polished and controlled -- not chaotic and tense. After giving this establishment many opportunities to improve, we have decided not to return. High-end dining is not about price points or aesthetics -- it is about consistency, leadership, and standards. Those fundamentals are currently lacking here. Gorgeous place nonetheless.

Let's Break this Baby Down:…read more Pros: 1) Dog-friendly 2) Chocolate Martinis 3) Servers and Restaurant Service (top notch) 4) Rooms were pretty great on like a Americanized English Patient Economy Way Cons: 1) The hot tub gave me a UTI. I got it on my birthday instead of nookie and it took 10 days of medical treatment to expunge. I reported it to the health dept and they just repeated what the hotel told them about pH balance and sanitary levels. I spent three hours in a tub without a staffer taking levels. In Palm Springs, it is on the clock hourly. 2) in the snow tubing area, which was vast, I flew into a frozen pond and broke through to what smelled liked raw sewage, Suncadia reports it's just water run off. It was not quite "It's a Wonderful Life" traumatizing... but it's the first thing I remember about my birthday... even over the UTI that prevented me from making love to my husband for two weeks. 3) My gift was left in the room but never reported as missing. My only birthday gift this year. 4) Suncadia is a total cheap repelicant of rich people resorts. I don't want to go to those places because I detest rich people. However Suncadia is simple and overwhelmed, like the Vegas version of the Eiffel tower instead of the real Effiel tower.

Incredible......Every minute of our 2 day stay was absolutely incredible…read more To be fair, we are normal everday middle class people, so it doesn't take much to exceed expectations. We arrived & the valet guy was incredibly helpful with the check-in process & transporting our bags to the room. The property is beautiful and our room with hot tub was impressive. The Source bar within the hotel has great drinks & food, but the service staff was the best I've ever had anywhere. The bartender, she made the drinks strong enough that it felt worth the cost (which I was greatful for) and made them sweeter when I needed them to be. The waiter Mason........ literally the best waiter I've ever had the pleasure of being served by. Just attentive enough to feel taken care of, but not so much to be annoying, he was also training a new employee and was doing a fantastic job from what i was seeing. Explaining the job to such a degree of understanding that I only wish every restaurant had a "Mason" to train new employees. I want to give 3 Gold stars to the chef for the perfectly cooked lobster and shrimp mac. Im no pro, but I know how hard it is to cook lobster & shrimp to perfection thanks to the Food Network and the perfectly Al Dente bucatini with marsala mushrooms were sauted to ultimate tastiness. It's been a long time since we've had a meal that well cooked & it was delicious. Day 2, My husband & I had couples massage & facial at The Glade. Emily & Hailey were absolutely amazing massage therapist, they both listened to our needs in detail & they were executed to absolute perfection. Not once, did I need to tell her softer or harder and I have a severely broken foot i had surgery on 6wks ago. Every move she made, was made with my absolute comfort & relaxation in mind. Conversion was easy & relaxed, it felt like we've known them both for years. I would suggest that management consider Hailey's ideas in adding soundbath therapies. That would have made an incredible experience that much better. After our massage, I had a facial with Abby. She as well, listened to my needs and gave me the most spectacular & soothing facial with an equally easy & relaxed conversation. It felt wonderful to be taken care of to such a degree. The oxygenating fizzofoliant was so wonderfully bizarre that I purchased a bottle for myself. We had dinner reservations made a few minutes down the road so we were given shuttle service by Doyle, a hilariously quirky lovely older gentleman that played the best music for our 5 minute trip and Ben who jumped in to pick us up after dinner when Doyle was busy shutting other guests. The food at The Stovehouse was incredibly delicious, the tortilla chips were freshly made & perfectly crisp, the salsa had just the right amount chunk to sauce to heat & the guacamole was so good it had to be handmade. Clearly by someone who has a 100 year old family guacamole recipe running through their veins. The tuna was perfectly seared and the greens fresh & crisp, but again, our server Brennan was just as fantastic as we had at The source. He was perfectly attentive without feeling overwhelming & was incredibly helpful with a few silly requests that I had. All the staff seemed genuinely happy and content to work there, not a single word or action felt forced or even only nice because they were being paid to as part of the job. I really hope they're paid well, because Suncadia hit the jackpot with all of them. The only complaints we could nit pick about was that with my broken foot I wasn't able to take the 1,000 steps down to the river, the coffee shop doesn't open until 7am & The Glade could use a cold plunge pool for the people who like to use the mineral pools & sauna for long periods of time. I only wish that we could afford to come here again. Ive literally never felt this relax and well cared for by everyone at Suncadia.

Our stay at Suncadia the past two days was nothing short of disappointing. We had booked a stay…read morehere based on a family member's recommendation after she had a phenomenal experience last year. From check in to (early) check out it progressively got worse. We were coming for our babymoon and had requested as quiet a room as possible at the Inn (a more secluded stay to begin with). The room itself was mid-tier as knobs were broken on the side table, the patio only had one chair (despite other rooms having two chairs) and was covered in pine needles, there wasn't a way to stir the coffee made in the room (no spoons feels odd considering they have cream and sugar), and the shower struggled to get any hot water despite our best efforts. Starting on our second day, we found ourselves in a room next to a family where we could hear their young baby/toddler screaming and crying most hours they were in their room. Not a relaxing way to spend some private time together before we become a family of three. In terms of the restaurants, there were the two main restaurants and the service was lackluster throughout our stay. Almost no one checked in on us, food items were out at Stovehouse on our second day (which as a gluten free individual, became incredibly restrictive), and at one point my husband had to flag down a different waiter just so we could get our check and leave. The food itself was mediocre at best. It felt like most of the staff were new at their job as we had to constantly point out false charges (the guy at Rope Rider Golf Course tried to charge my husband for a round of golf despite it being included in our stay package) or failed to let us know about any hotel amenities (we missed s'mores hour the first night because no one told us where it was or how to be a part of it and no one let us know how to access the wifi). What was the nail in the coffin was our third day. We had booked the Putt and Pamper Package specifically to discount down one of my spa treatments as I am almost in my third trimester and wanted a day of relaxation and discounting down one of two treatments would be helpful financially. When I called to book my treatments (50-minute massage and 80-minute body treatment), my personal concierge was struggling to get the treatments booked on her end as she wasn't perfectly connected to the spa system, but let me know she'd get the two treatments booked and would call me if there were any issues. I never received a call so I assumed everything was taken care of. When I went in to check in for my spa treatments, the spa told me I was not even on the schedule and they could only accommodate both treatments if they were hours apart from each other. I ended up ditching the body treatment and kept the 50 minute massage (which would have absolutely been a longer massage had I not booked the room package I did). No concessions were offered which was surprising to me as someone who works in a customer service type role myself and is often in a position to offer those sorts of things when mistakes like this occur and I got to my massage later in the day trying to keep a positive attitude. The massage itself was nice but I could barely enjoy the rest of the spa's amenities as it began raining and the spa tubs and other pools were all outdoors in direct line of the rain. After all of this, we decided to cut our losses and leave a day early. The manager was at least accommodating considering everything and refunded our room fee for the third night, but it was still a disappointing end to what was supposed to be a once in a lifetime trip for my husband and I. The one highlight was a day of golf at Rope Rider with my husband. A beautiful golf course and challenging for golfers of all levels.

I really enjoyed staying at the Aster Inn, The room was very cozy and welcoming. The courtyard was…read morevery nice to sit and relax. Will definitely be coming back.

I've stayed at the Aster Inn several times over the last ten years. Always an easy, pleasant…read moreexperience. Very clean, great beds. Quirky, charming, and special. If you are into the standard brand name hotel/motel experiences, this isn't for you. If you are into quiet, local, and comfy - you'll be right at home.

A close friend of ours recommended this fabulous boutique of a hotel to stay at for her daughter's…read morewedding. We absolutely loved staying here at the Hotel Roslyn. It happens to be in downtown Cle Elum, and as in with walking distance to a few local bars and restaurants. From the moment we stepped in, we felt so much at home. The space was warm and charming with attention to detail on all levels. The room had an appealing modern atmosphere. The cozy bed with luxury sheets and pillows were amazing to sleep in. We loved having our coffee in the morning in the front room with the small kitchenette. We also enjoyed having access to a fridge where we could bring back a nice bottle of wine for a nightcap. When we went to check out, I have the pleasure of meeting the owner, Ellen and her adorable dog Lady. The lobby is quite elegant with treasure troves a beautiful treasures. I shared with her that we truly enjoyed our stay and definitely will be back!

Last week I last minute booked a 1 night stay at Hotel Roslyn for a Saturday night. My mom and I…read moreneeded to be in Cle Elum Sunday morning, so I figured it be a fun girl's getaway for the night in Roslyn. I did see they were listed on Airbnb as well, but I booked directly through their website, we got the King studio for around $200 for the night. The morning of check-in I received an email for a contactless check-in, that was a nice touch! The hotel is in a great location and main street is just around the corner from it! We parked on the street, got into our room with the code they emailed us, and walked into town for dinner. The room is super cute! Nice modern touches all around. The walls are kinda thin, later in the night we heard ppl downstairs, it sounded like in the staircase, and it was pretty loud, but didn't last for long. The bed was comfy, they had dishes, mini fridge (no freezer in this room), and a convenient microwave. I did notice this hotel is listed on Redfin for sale ($4+ mill, I was just poking around Redfin and noticed the listing). Hopefully if they sell, the facilities will stay as nice! I asked the front desk and they have been open for almost 2 years they said. Looks brand spanking new still, especially compared to the historic buildings of Roslyn. Loved our stay here and would recommend to friends under current management! (which a friend did end up booking for a weekend because she saw my photos I posted on my IG hehe)

People working there are amazing! They were respectful and super helpful every step of the way,…read morefrom our initial phone call to showing us how to ride in person. Highly recommend this place over the other place across the street, the other place guy on the phone had too much ego and didn't answer my questions directly. This place is much nicer, Ryan teaching us how to use the snowmobile was very clear with his instructions and we felt confident as first time riders. He lead us to the trail head and showed us the route. We had a lot of fun and our snowmobiles did great! We got a room booked for the day to change gear after hiking in the snow with our dog and have a safe warm place for our dog to rest while we went out for a few hours on snowmobiles. Super grateful for that! We're so happy to have found such an awesome place with highly professional people working here! We'll be back for sure!!

Owner and 2 sons were AWESOME. Super cool, friendly, informative, laid back and very welcoming. Had…read moreALL the cold weather gear ready for us, FREE food and bevs for snacks. M-F is full day rental at 1/2 day price. Equipment was new and well maintained. Definitely will be back. Thank you!!

I stop here for the night often and always greeted like family. Zack is usually on duty and I…read morecan't say enough good things about him. He should be at the top of your list for promotion and pay raises! Kathy and honestly, the rest of the staff are amazing. Great breakfast and interactive breakfast crew eases me before a long drive home. This weekend I stayed over Friday nigh, but broke down 6 miles into my trip home after departing the hotel. I called and Kathy ensured me another room would be ready for me and gave me information on how to get back to the hotel. Not an easy thing in Cle Elum. When I arrived, it was like I never left. Amazing staff, clean rooms (thanks housekeeping!), and a wonderful community. Very well done!

We usually enjoy our stay at this hotel. Unfortunately this week when we checked in we were told…read morethe internet was down. Okay, fine. It happens. We're now over three days in and it's still not fixed, and from what we can tell there is no solution in sight. This is a real problem and hotel management should be doing everything it can to solve it.

OMG. I have a home in Suncadia and took 8 people there after a golf outing. Hungry guys…read more The special was a 'torta' as their signature dish. $19/$29 depending on half or full. WORST and comically bad sanwich ever. Three of us had it.. DON'T. Terrible. Burgers were ok and fish and chips were the best of the bunch. Also, terrible service. The kind when you have to go the bar to get the bill and the place was essentially empty. Then, of course, they add a 20% tip. Bad food, bad service. Nice to have captive customers. I'd say stay away but where else you goin??

The setting is beautiful, the staff were very nice and friendly and helpful. So service I would…read morerate 4-5 stars. But.... The rooms are so worn and gross. Our room had trash in it from previous guests, stains on the bedding, and my feet kept picking up stuff from the carpet. So yucky. I cannot believe the amount they charge for this experience. I've honestly stayed at a cleaner and more comfortable Motel 6! Food is mediocre and super expensive. No fridge in the room for self catering or even cold drinks. I'd always heard how great Suncadia Lodge is but we will not return. Maybe would stay in a nearby Airbnb or similar but wouldn't stay or eat at the lodge again.

Update: Resort…read moreManager Mo was really helpful and understood our concerns, also helped us check out even a day earlier since we were not happy about the overall experience. Adding a star for all other amenities (Hot tub, heated pool) we were able to use which were great ******************** We booked the Inn at Suncadia for my wife's birthday in September 2021. We did not had a good overall experience and surely not coming back, I suggest you stay away as well! Below are few details Check Inn: For Inn you need to check-in at the lodge, we paid for a golf course view room. The lady at the check inn gave us room 15 and was confident it was a golf view room. It turned out all I could see from the room was the parking lot! When I went back asking for what I paid for they said they are all booked and can not do anything now! (They did provide some resort credit and I added a star for that) but the Birthday trip was spoiled looking at the parking lot :( I was told a supervisor would reach out but never heard from anyone, I guess they don't care for the guest once they pay! They just want you to shut up and take whatever they offer Rooms: At first look rooms looked nice and eventually the downward journey started, room bedding had some pungent smell and we could barely sleep at the night, to add the beds were the worst beds I have ever slept on. We could literally feel the springs all night. I bet a motel on the highway would have better beds than this 3-4 star resort. We decided to use our sleeping bags and sleep on the floor. They really need to improve the customer service and overall hygiene and cleanness in the room

Oh my goodness, I had such a relaxing weekend in Suncadia, and in large part - I owe it to the…read moreaccommodations made at the Inn. As soon as you walk in, you see the receptionist area, which is unlike any other hotel or lodging facility. Instead of walking up to the counter, you take a seat in one of the comfy chairs at the receptionist desk, treating you like you are a VIP here. It was a great first impression. When I walked in my room, I loved everything about it! It really was reminiscent of a lodge in the woods, as the decor reflected that. The doors to the bathroom were even barn doors, which I thought was such a nice touch! But there were so many positive of the room like the deep-soaking tub, provided robes, a private outdoor area with rocking chairs and my favorite part was the fireplace! I didn't want to leave my room, or more particularly, the king size bed! So comfy! What's also cool about the room is that the bathroom has a window area from the tub, where you can look into the main room or close it off for privacy with the shutter doors. It was especially nice to have this option, so you could watch TV while soaking in the tub (which I totally did!). Plus, there's a separate vanity desk area, so you don't have to share the bathroom when you're getting ready. They also provided toiletries, Keurig coffee pods, tea, cork screw (clever!), mini fridge, 425 Magazine, free wifi, and if you have any questions - you can text back the number that texts you when you check in and they will respond shortly after. There's even a shuttle that takes you anywhere on the resort grounds! I highly recommend that if you're staying at Suncadia for the weekend, the Inn is a great option, as it really has that home-feel and relaxing vibe to it. I just wish I could've stayed longer!

I chose this hotel because we brought our dog. We arrived early, and there weren't many cars in the…read moreparking lots. The room was bigger than I expected. The TV was a good size with tons of channels to choose from. There's an AC/fan built in, but the AC noise is loud every time it kicks on and shuts off. The microwave and mini fridge both have bright screens that are annoying when sleeping at night, so I wish those were in a different location. The room came with 2 sinks, which is a plus - one outside the bathroom, and 1 inside. The bathroom door wouldn't stay fully open because it's so light, but at night, it helped with blocking the sunlight from the bathroom window. The showerhead came with multiple settings, but it felt kind of low, but worked for me because I'm shorter. I had trouble flushing the toilet because they were half buttons, but I probably needed to hold down longer on them. There was plenty of towels as well. The main issue was I could hear every time someone closed their doors. It sounded like people were slamming their doors constantly. Otherwise, I didn't hear any other noises, which is a surprise. Usually I can hear plumbing, water running, stomping, etc. from other rooms. Maybe no one was staying above us, though, but there was someone next door. The bed wasn't that great because I could feel every time my husband moved, but at least it was a real king sized bed. The pillows worked for me because I prefer lower ones. I felt like the fleece blanket and other blanket on top (looked like a tablecloth) weren't necessary. I prefer white comforters, even if they're the thin kinds. There was a spider in our bed at one point, but we didn't see any bugs. I forgot to take a picture, but the continental breakfast had cereal, hard boiled eggs, sausages, biscuits, bread, bagels, little muffins, make your own waffles, apples, and bananas. There's also an orange juice and lemonade machine. One of the hardboiled eggs I had wasn't fully cooked, but the others were fine.

Spend a few extra bucks and stay somewhere nicer. At first glance the rooms seem nice, out dated…read morebut spacious. Nasty old coffee with mold, unclean microwave, NO hot water for showers. And worst of all I was inspecting the bed before getting into it, and saw dirt, hair and bed bug poop all over the sheets. Called the office and the guy came checked it out and assured me the sheets were clean. I asked for a new set of linens. He brought them, but not an apology or anything. Customer service is not their priority nor is cleanliness. You can tell they don't change sheets or hardly clean the place. Overall, I'd say skip this lodge and read the reviews. Waste of money. Not a place I will ever go back.

Very unwelcoming to outsiders. We are visiting Suncadia for the weekend, and was hoping to drop off…read moreour two sweet dogs at this place for a day. They just completed all their shots last month. Now I understand if the owner wants to meet the dogs first to see if its a fit, so I was hoping I could email all the records, and then bring them to this place on Friday morning, do the temperament exam or whatever, and then if its a fit, then I could leave them for the day. But no, she didn't want to entertain that. If you're coming from out of town, look elsewhere.

We found this place for our yellow lab who we absolutely adore. We did a (drop in) pre-visit to…read morecheck it out and was amazed at how clean and friendly the owner and manager Aris were. The next day we brought our dog and he gleefully went in and hung out with their dogs and had some "spa" services and returned to his suite. Picked him up the next day and he was so happy. What a great experience. Highly recommend this fantastic home away for any four legged family member!