They only pumped half my tank unbeknownst to me and mentioned I might have a problem with my leech field. I asked for a quote from the tanker truck's supervisor but they never called me back. When I experienced further issues they made an appointment that they did not keep and did not respond to further phone calls at the time. A second contractor showed me the half done job. They were not amenable to a refund claiming I had waited too long to ask and were generally dismissive and rude. I was out of the country for a portion of the time and could not address the problem until I returned. I have initiated a credit card charge back. read more

SUN VALLEY PUMPING did not drain the septic tank like they said they did. My mother hired this business to empty her home's septic tank, but after they collected the cash and left, I realized it was still packed full of liquid and sludge! After calling Sun Valley to explain the situation, the boss said he would come out to check it out himself. He never came out, and when I called to see what was going on, the receptionist was very rude and said I did not know what I was talking about and that I was lying about the tank being full and hung up on me. It is alarming for someone to call another person a liar when they did not see what I was talking about. Other reviews for this company mention the same thing about the receptionist being rude and unprofessional. Regardless, the receptionist's bad attitude is the least of my worries. Her misery and anger probably stem from the guilt of being involved in such a lousy business that scams people. That would eat me up inside and probably make me a sad person like her, too. A different business was hired, told me I was NOT lying, and said the bottom of the tank was entirely full of toilet paper and sludge and had to drain it thoroughly. For a business to not do the job it said it did but still charge the customer is a scam. She was not asking for her money back. She wanted someone to come out to revisit the situation and see that it was still full and needed to be drained. Like any other good business would do to keep their customers coming back to them for service and create a relationship to better their company. Unfortunately, this business is only interested in doing the least amount of work and charging the total price. Calling this place a business shames all other actual companies that care about their customer's needs and do the job they are hired to do. This place is run by scam artists who take advantage of their customers. Their webpage mentions they are "experts" at the septic tank and drain services, but I assure you the only thing they are experts at is having lousy business practices. So, if you are interested in paying the total price for an unfinished job and rude customer service, hire this company; you will be in great hands!! Now, if you are looking for a professional business to do the job, I STRONGLY ADVISE you to look elsewhere immediately! read more

We had them come out to pump our septic tank because our toilets weren't flushing. They cut my trees to get into my driveway so they would t scratch their truck. Mind you, they aren't tree trimmers - so my trees look like crap now. Anyway, pumped my septic, collected a check and went on their way. Tried to flush my toilets and still clogged! Called them back and the receptionist said they don't go in to homes to flush toilets. We asked why they didn't ask me to flush to make sure all was good, and she said they should have asked me to if someone was home. Hello....I was home! Nobody asked me to check or flush anything. So they won't flush a toilet to check work but they will cut trees?? Complete rip offs and TERRIBLE customer service. Definitely wouldn't recommend. read more

Thanks for your quick response and doing and doing a great job of pumping out our septic tank. Friendly staff and cheerful service.

We were happy to find company who had previously serviced our property as we had no history on home. They even brought us q copy of plot of property where our septic tank is which was plus as we were only guessing where it was All employees we dealt with were very friendly from office staff to the tech that came out & did service. All we can say is thank you 4 putting up with our read more

My experience was with George. He is fantastic. This is my second time of having him come out and pump my septic tank. He called before arriving, was on time, and is very friendly. He has a wealth of information and makes the few minutes it takes to pump the septic tank a pleasant experience. Thank you. read more

Rick ,Brandon and the rest of the crew are very professional and give excellent service!! Thanks for the GREAT Service

Great friendly company. They top of line equipment to get any job done. They do the job right and they do it fast! I recommend this place to anyone. read more

No stars!!!!This place is totally unprofessional! We called to get info on how much their services would cost and we asked if they could come out the same day. The lady was Soooo Rude and hung up! ***DO NOT USE THIS COMPANY! *** read more

Great work. Good guys. Same day service in my case. Could not be happier. Don't use anyone else. Great price too. Used this app to find them, turned out they were on our side of town. Literally one phone call and done. read more

Did a great job putting in a new Septic field line. In and out on one day. Took a bit for an appointment but worth it. Disappointed they took a lot more off my almond tree after we had already removed more than what Rick told us too, then the equipment never came near the area they cut. read more

This company must be very busy since they aren't winning customers with great service. When I called and explained what I needed done, lady first told me I would have to dig out septic caps because it probably needed to be pumped. I told her it was just a clean-out that gets clogged and we have jetted it before. She literally told me to do it myself because she didn't have anyone available and to call back if I couldn't get it working. I didn't call back. Was referred by another company to MCM Plumbing out of Merced. Mike did a fabulous job and was able to come same day. read more

We had Sun Valley come out to pump our septic tank last week. For those who are unaware; there are 2 compartments in a septic tank; a liquid and a solid side. The 'solids' side is the side that you primarily need to have pumped. Or to put it another way... if you were not going to have both sides pumped; you would most definitely have the SOLID side pumped...kind of a no-brainer, right? So the guy shows up, tells me he is done and write him the check and he goes on his way. Come to find out, he only pumped the liquid side which basically was useless. My husband called Sun Valley to explain that the employee made a mistake and that he needed to come out and pump the solid side. The woman who answered hung up on my husband twice! And one of those times told him to 'shut up' when he tried to explain that the employee did not fulfill the job he was paid for...before slamming the phone in his ear! We were utterly incredulous! She not only refused to send the truck back out to finish the job, she was going to charge another $200+ to send him back out, which of course we declined. After one of her hang-ups on my husband, she then called back and made verbal threats! All because we asked...very calmly and reasonably... to send the guy back out to do the job we had already paid for! This was bar none; the WORST customer experience we have ever had. AVOID THIS PLACE AT ALL COSTS! read more

Do not use this company! I paid $500 to have them pump and inspect my septic tank. They failed my system and gave me no explanation as to why it failed but they wanted to replace my leach lines. Extremely rude on the phone when I called to ask about it. We have never had one problem in over 10 years of living in the house so I was skeptical. Called a different company to have them give me a second opinion. The system passed the inspection just fine and they let me know that it was not fully pumped out by Sun Valley! Buyer beware! read more

The speed and efficiency of this team is almost unheard these days. I consider myself hard to impress, as so many businesses do two steps less than is actually needed to complete a task. With Sun Valley they went above and beyond. They definitely stand out in their field of expertise, and came in under budget as a added bonus. They should be everyone's go to guys. Amazing, I'm impressed beyond words. read more