Incompetent location!! About a month ago, I purchased an annual package at this location. In the process of doing this, they made a pitch for a product, a lotion / tanning enhancement that was new from the Kardashian line. The representative pitching products is par for the course when you set foot in any of these locations, but in this instance, I bit.
After agreeing to purchase the product, they tell me that they don't actually have it in stock but it will be coming in in about a week or so. After 2 weeks, I call what is listed as the location's number. Even though you call the local number, you end up at a central call center. I spoke with a rep, who transferred me to the Hamburg location. I left a voicemail inquiring about the product; nobody ever returned my call. A few days later, I called again. The central rep called the local store; the product was still not in - no explanation as to why my voicemail message was not returned. A week later, I go to the location to tan. I inquire about the product; it is still not in. Finally, today, a month later, I call again. I speak with a central rep who again calls the store. They tell her the product is in and that they have been trying to call me but my number is out of order. The same number that I am calling the rep on; the same number that has NEVER been out of order in the 15 years that I have had it. Wow!! Spectacular incompetence, dishonesty . . . some combination thereof . . . either way life is too short; money and time are too valuable for this nonsense. read more
